Pitzer College
Overview
Systems Support Analyst at Pitzer College. This role supports the college’s server, desktop, and network infrastructure, along with account provisioning, IT documentation, and resolution of escalated help desk tickets. The position requires collaboration with technical and non-technical stakeholders to maintain reliable IT services and assist in infrastructure projects. Location
Claremont, CA Job Details
Job Title: Systems Support Analyst Department: Information Technology Supervisor: Associate Director of Network and Technical Services Essential Functions
Support Windows and macOS client systems directly and through management tools such as JAMF, Microsoft Intune, or equivalent endpoint management platforms. Collaborate with Technical Services Team to implement, support, and maintain IT infrastructure including Windows servers, Cisco network switches, Cisco wireless access points, and network cabling. Perform user account management in coordination with the Systems Administrator and the Office of Human Resources. Assist with security controls such as patch management, MFA, endpoint protection, email protection, and user account protection, in alignment with institutional and regulatory standards. Follow guidance from the IT Infrastructure Manager to execute maintenance and monitoring procedures for the campus data center. Develop documentation for systems and procedures for end users and technical staff. Serve as the primary escalation point for the help desk by providing Tier 3 support and advanced troubleshooting for network, system, and specialized application issues. Coordinate with external vendors to support, maintain, and troubleshoot systems and infrastructure components. Participate in IT projects of varying scopes, including infrastructure upgrades and system migrations; lead small-scale implementations under guidance from senior team members. Perform other duties as assigned, including backup support for other members of the Office of Information Technology. Qualifications
Basic Qualifications
Bachelor’s degree in Computer Systems, Information Systems, or a related field. A combination of education, training, and relevant experience may be substituted for the degree requirement. Preferred Qualifications
Preference will be given to candidates with two years of relevant full-time experience (or the equivalent in part-time experience) in a related role. Work experience during college is acceptable. Knowledge, Skills and Abilities
Ability to provide high-quality customer service to the Pitzer community. Commitment to ongoing technical skill development through training and experience. Ability to speak and write English clearly and persuasively, with attention to detail and to the needs of the target audience. Expertise in the use of productivity software (Microsoft Word, Excel, Visio, Google Docs, etc.). Familiarity with fundamental networking concepts, particularly related to Windows and macOS systems. Ability to meet deadlines and manage workload effectively in a dynamic environment. Problem-solving skills, including the ability to troubleshoot, research, and resolve issues independently and efficiently. Capacity to work independently, prioritize tasks, and manage projects to ensure timely and accurate completion. Other Details
Supervisory Responsibility: No Time Type: Full-time (40 hours per week) Work Schedule: 8:00 am to 5:00 pm, Monday through Friday. Hours may vary based on College/department needs. Work Model: Hybrid Compensation: $23.08-$27.88 per hour Application Materials
Cover Letter: Indicate your interest, how your qualifications make you an ideal candidate, and which of Pitzer’s core values relate to you. Resume: List relevant qualifications and dates of experience. Professional References: Include at least three individuals with contact information and explanation of your relation to them. Employment Requirements
Employment is contingent upon successfully performing essential duties, providing required documents proving legal work authorization, and other standard background checks. Some positions may require a driving record acceptable to the college’s automobile liability insurance. COVID-19 Vaccination
Pitzer College requires the COVID-19 vaccination for all employees. New employees must provide proof of full vaccination (including booster) or obtain a college-approved medical or religious exemption before their first day of employment. Equal Employment Opportunity
Pitzer College is an equal opportunity employer. It does not discriminate on the basis of race, color, creed, religion, national or ethnic origin, sex, gender, age, sexual orientation, marital status, pregnancy, disability, medical condition, or veteran status. We encourage candidates from underrepresented groups to apply. Safety Report
A safety report is available online and from the Claremont Colleges Department of Campus Safety. Note: This refined description only includes the essential job information and legally required statements, removing extraneous market data and unrelated postings.
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Systems Support Analyst at Pitzer College. This role supports the college’s server, desktop, and network infrastructure, along with account provisioning, IT documentation, and resolution of escalated help desk tickets. The position requires collaboration with technical and non-technical stakeholders to maintain reliable IT services and assist in infrastructure projects. Location
Claremont, CA Job Details
Job Title: Systems Support Analyst Department: Information Technology Supervisor: Associate Director of Network and Technical Services Essential Functions
Support Windows and macOS client systems directly and through management tools such as JAMF, Microsoft Intune, or equivalent endpoint management platforms. Collaborate with Technical Services Team to implement, support, and maintain IT infrastructure including Windows servers, Cisco network switches, Cisco wireless access points, and network cabling. Perform user account management in coordination with the Systems Administrator and the Office of Human Resources. Assist with security controls such as patch management, MFA, endpoint protection, email protection, and user account protection, in alignment with institutional and regulatory standards. Follow guidance from the IT Infrastructure Manager to execute maintenance and monitoring procedures for the campus data center. Develop documentation for systems and procedures for end users and technical staff. Serve as the primary escalation point for the help desk by providing Tier 3 support and advanced troubleshooting for network, system, and specialized application issues. Coordinate with external vendors to support, maintain, and troubleshoot systems and infrastructure components. Participate in IT projects of varying scopes, including infrastructure upgrades and system migrations; lead small-scale implementations under guidance from senior team members. Perform other duties as assigned, including backup support for other members of the Office of Information Technology. Qualifications
Basic Qualifications
Bachelor’s degree in Computer Systems, Information Systems, or a related field. A combination of education, training, and relevant experience may be substituted for the degree requirement. Preferred Qualifications
Preference will be given to candidates with two years of relevant full-time experience (or the equivalent in part-time experience) in a related role. Work experience during college is acceptable. Knowledge, Skills and Abilities
Ability to provide high-quality customer service to the Pitzer community. Commitment to ongoing technical skill development through training and experience. Ability to speak and write English clearly and persuasively, with attention to detail and to the needs of the target audience. Expertise in the use of productivity software (Microsoft Word, Excel, Visio, Google Docs, etc.). Familiarity with fundamental networking concepts, particularly related to Windows and macOS systems. Ability to meet deadlines and manage workload effectively in a dynamic environment. Problem-solving skills, including the ability to troubleshoot, research, and resolve issues independently and efficiently. Capacity to work independently, prioritize tasks, and manage projects to ensure timely and accurate completion. Other Details
Supervisory Responsibility: No Time Type: Full-time (40 hours per week) Work Schedule: 8:00 am to 5:00 pm, Monday through Friday. Hours may vary based on College/department needs. Work Model: Hybrid Compensation: $23.08-$27.88 per hour Application Materials
Cover Letter: Indicate your interest, how your qualifications make you an ideal candidate, and which of Pitzer’s core values relate to you. Resume: List relevant qualifications and dates of experience. Professional References: Include at least three individuals with contact information and explanation of your relation to them. Employment Requirements
Employment is contingent upon successfully performing essential duties, providing required documents proving legal work authorization, and other standard background checks. Some positions may require a driving record acceptable to the college’s automobile liability insurance. COVID-19 Vaccination
Pitzer College requires the COVID-19 vaccination for all employees. New employees must provide proof of full vaccination (including booster) or obtain a college-approved medical or religious exemption before their first day of employment. Equal Employment Opportunity
Pitzer College is an equal opportunity employer. It does not discriminate on the basis of race, color, creed, religion, national or ethnic origin, sex, gender, age, sexual orientation, marital status, pregnancy, disability, medical condition, or veteran status. We encourage candidates from underrepresented groups to apply. Safety Report
A safety report is available online and from the Claremont Colleges Department of Campus Safety. Note: This refined description only includes the essential job information and legally required statements, removing extraneous market data and unrelated postings.
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