Cresco Labs
Lincolnwood, IL
Job Summary
The Retail Store Supervisor of Sunnyside River North - Chicago, IL will support day-to-day operations of the dispensary in accordance with state law and Company standards. This position will help to direct workflow of the staff, and regularly perform store opening and closing procedures. As a Supervisor, you will manage customer escalations, reinforce team culture and act as an ambassador of the company's mission to normalize, professionalize, and revolutionize cannabis. Responsibilities
Regularly perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation and inventory reporting) on non-peak periods. Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques. Respond to all employee questions, concerns or suggestions and communicate team resource requirements to management. Provide real-time coaching and feedback for performance concerns; document and escalate all employee relations issues in a timely manner to management. Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities. Ensure team accountability to compliance with all company policies, procedures, state and local laws. Manage escalated customer concerns and respond to complex or nonstandard product questions. Investigate any cash, POS or product discrepancies and escalate/record appropriately. Troubleshoot technical issues or glitches in POS system. Verify inventory counts and cash deposit totals; reconcile any discrepancies. Maintain inventory of marketing assets including fliers, merchandise, and promotional materials. Ensure a clean and safe environment for employees and customers. Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance). Ability to walk or stand for extended periods of time. Qualifications
High School Diploma or equivalent 3 - 5 years' experience in customer service 1+ year experience leading or mentoring a team; cannabis experience preferred Excellent customer service skills Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner Excellent communication, interpersonal, and persuasive skills Benefits
Cresco Labs offers eligible employees a robust benefits package including medical, dental and vision insurance, a 401(k) match, FSA/HSA options, LTD/STD, life insurance and AD&D. Paid holidays and paid time off, with potential bonuses, stock options, and employee discount program. Benefits eligibility may vary by position, location, or role. Pay Range: $25 — $25 USD Additional Requirements
Must be 21 years of age or older to apply Must comply with all legal or company regulations for working in the industry Cresco Labs is an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
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The Retail Store Supervisor of Sunnyside River North - Chicago, IL will support day-to-day operations of the dispensary in accordance with state law and Company standards. This position will help to direct workflow of the staff, and regularly perform store opening and closing procedures. As a Supervisor, you will manage customer escalations, reinforce team culture and act as an ambassador of the company's mission to normalize, professionalize, and revolutionize cannabis. Responsibilities
Regularly perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation and inventory reporting) on non-peak periods. Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques. Respond to all employee questions, concerns or suggestions and communicate team resource requirements to management. Provide real-time coaching and feedback for performance concerns; document and escalate all employee relations issues in a timely manner to management. Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities. Ensure team accountability to compliance with all company policies, procedures, state and local laws. Manage escalated customer concerns and respond to complex or nonstandard product questions. Investigate any cash, POS or product discrepancies and escalate/record appropriately. Troubleshoot technical issues or glitches in POS system. Verify inventory counts and cash deposit totals; reconcile any discrepancies. Maintain inventory of marketing assets including fliers, merchandise, and promotional materials. Ensure a clean and safe environment for employees and customers. Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance). Ability to walk or stand for extended periods of time. Qualifications
High School Diploma or equivalent 3 - 5 years' experience in customer service 1+ year experience leading or mentoring a team; cannabis experience preferred Excellent customer service skills Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner Excellent communication, interpersonal, and persuasive skills Benefits
Cresco Labs offers eligible employees a robust benefits package including medical, dental and vision insurance, a 401(k) match, FSA/HSA options, LTD/STD, life insurance and AD&D. Paid holidays and paid time off, with potential bonuses, stock options, and employee discount program. Benefits eligibility may vary by position, location, or role. Pay Range: $25 — $25 USD Additional Requirements
Must be 21 years of age or older to apply Must comply with all legal or company regulations for working in the industry Cresco Labs is an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
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