JD Logistics - Account Manager

Ensure successful on-boarding of new clients by coordinating with sales, solution, and operation teams and provide training on whole cycle warehouse processes and OMS system; Conduct monthly P&L analysis on different accounts/clients to evaluate the profit and margin of different business models; Lead and work on warehouse optimization projects-based WMS/OMS/Billing system and warehouse operation process; Deliver exceptional customer service, including but not limited to KPI accomplishment, issues resolution, requirements response, and customer relationship maintenance; Build up the Customer Relationship Management (CRM) system by cooperating with various team under JD.COM Group, including teams from Europe, Thailand, Indonesia etc; Coordinate with different third-party service providers and monitor the SLA and performance of supplier; Assist Account Receivable and Account Payable in billing process by streamlining and recommending ongoing improvements to current billing process. Minimum Requirements: Bachelor’s Degree or higher; More than 1 years of relevant work experience in supply chain/e-commerce industry; Bilingual in Chinese and English; Proficient in Microsoft Office Suite; Excellent organization, collaboration and communication skills, service and teamwork oriented, relevant strong sense of responsibility; Ability to work in a fast-paced environment with multiple priorities and tight deadlines; Preferred Qualifications: Coding/data analysis/CRM system related experience.

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