IQVIA
Bi-lingual Pharmacy Tech Support Call Center Rep (Work from Home anywhere in the
IQVIA, San Francisco, California, United States, 94199
Bi-lingual Pharmacy Support Call Center Representative
Contract Remote Role – Location (Open to Remote US) IQVIA is a global provider of clinical research services, commercial insights and healthcare intelligence. We help biopharma, medical device and diagnostic companies bring therapies to patients and demonstrate product value to payers, physicians, and patients. A significant part of our business is providing patient support programs on behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies. IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. Our CSMS division focuses on patient support, field/inside sales, medical device support, clinical support, and medical affairs, with 10,000+ field professionals in more than 30 countries addressing physician and patient needs. We are looking for a 100% remote (work from home—WFH) contract
Pharmacy Support Call Center Representative
to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The
Pharmacy Support Call Center Representative
is primarily responsible for fielding requests such as card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. This role is a contract position with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee. Role Purpose Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. Job Responsibilities Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center Quickly assess the user's issue and provide first level support for problem resolution Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area Recognize operational challenges and suggest recommendations to management as necessary Ability to work 40 hours per week under moderate supervision Multiple shifts available 8:00 am - 5:00 pm EST 9:00 am – 6:00 pm EST 10:00 am – 7:00 pm EST 11:00 am – 8:00 pm EST Minimum Education & Experience High School Diploma or equivalent Pharmacy Technician experience required HIPAA certified Call center experience required (3+ years preferred) Experience in medical claim processing is a plus Bi-lingual (English/Spanish) The pay range for this role is $18.00 per hour . To be eligible for this position, you must reside in the same country where the job is located. IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating teamwork and inclusiveness. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee. #LI-CES #LI-Remote #LI-DNP IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe The potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on qualifications, location, and schedule. Depending on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us. EEO Minorities/Females/Protected Veterans/Disabled
#J-18808-Ljbffr
Contract Remote Role – Location (Open to Remote US) IQVIA is a global provider of clinical research services, commercial insights and healthcare intelligence. We help biopharma, medical device and diagnostic companies bring therapies to patients and demonstrate product value to payers, physicians, and patients. A significant part of our business is providing patient support programs on behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies. IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. Our CSMS division focuses on patient support, field/inside sales, medical device support, clinical support, and medical affairs, with 10,000+ field professionals in more than 30 countries addressing physician and patient needs. We are looking for a 100% remote (work from home—WFH) contract
Pharmacy Support Call Center Representative
to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The
Pharmacy Support Call Center Representative
is primarily responsible for fielding requests such as card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. This role is a contract position with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee. Role Purpose Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. Job Responsibilities Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center Quickly assess the user's issue and provide first level support for problem resolution Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area Recognize operational challenges and suggest recommendations to management as necessary Ability to work 40 hours per week under moderate supervision Multiple shifts available 8:00 am - 5:00 pm EST 9:00 am – 6:00 pm EST 10:00 am – 7:00 pm EST 11:00 am – 8:00 pm EST Minimum Education & Experience High School Diploma or equivalent Pharmacy Technician experience required HIPAA certified Call center experience required (3+ years preferred) Experience in medical claim processing is a plus Bi-lingual (English/Spanish) The pay range for this role is $18.00 per hour . To be eligible for this position, you must reside in the same country where the job is located. IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating teamwork and inclusiveness. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee. #LI-CES #LI-Remote #LI-DNP IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe The potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on qualifications, location, and schedule. Depending on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us. EEO Minorities/Females/Protected Veterans/Disabled
#J-18808-Ljbffr