Brilliant Earth
Overview
Jewelry Sales Consultant - Boston, MA Our Jewelry Sales Consultant provides an exceptional experience for every Brilliant Earth customer. As a Jewelry Sales Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat. These team members assist customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant here. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in one of our Boston area showroom locations: Newbury Street; Chestnut Hill - The Street.
What you’ll do
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, resizing, and other inquiries.
Call customers to confirm showroom appointments and answer any pre-appointment questions.
Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Open and/or close the showroom and waiting area.
Use our ERP system to manage tasks and communicate cross-functionally.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
What You Have
A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
Attention to detail. You understand that the little things matter in our customers’ moments and you have a passion for process in a fast-moving environment.
Communication is Key. You communicate clearly and concisely, whether in person, by email, or via chat.
Master of Collaboration. You’re a team player who believes in working together to transform the jewelry industry.
What We Offer
Career Growth. Regular 1-1s with your manager, training opportunities, and an annual 360 review process to support growth. Details available from the hiring team.
Set Schedule. Consistent weekly hours with 2 consecutive days off.
Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry.
Lifestyle Spending Account. Reimbursements for eligible wellness expenses (e.g., gym memberships, massage, counseling).
Continued Education. Company-sponsored learning and tuition reimbursement for role-specific trainings.
Employee Discounts on Brilliant Earth jewelry.
Sales Incentive Programs. Bonuses for achieving and exceeding targets.
Mental Wellness Perks. Access to mental health resources and 24/7 counseling support via Employee Assistance Program.
Giving Back and Volunteer Opportunities. Team-supported community initiatives.
Medical, Dental, and Vision. Multiple plans with a possible $0 monthly premium option and employer HSA contributions. Coverage begins on the first day of the second month.
401k match. Generous employer match.
Paid Time Off. 3 weeks of PTO in the first year.
Parental Leave. Paid leave to support growing families.
Disability and Life Insurance. 100% employer-paid.
Pre-Tax Commuter Benefits.
How to Apply & What to Expect Everyone at Brilliant Earth has a voice – we want to hear yours. If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview, the process includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders.
#IND222
Equal Opportunity Employer Brilliant Earth is committed to compliance with all Federal, State and local laws providing Equal Employment Opportunities, and to maintaining a work environment free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by law. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to accommodations@brilliantearth.com.
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Jewelry Sales Consultant - Boston, MA Our Jewelry Sales Consultant provides an exceptional experience for every Brilliant Earth customer. As a Jewelry Sales Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat. These team members assist customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant here. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in one of our Boston area showroom locations: Newbury Street; Chestnut Hill - The Street.
What you’ll do
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, resizing, and other inquiries.
Call customers to confirm showroom appointments and answer any pre-appointment questions.
Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Open and/or close the showroom and waiting area.
Use our ERP system to manage tasks and communicate cross-functionally.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
What You Have
A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
Attention to detail. You understand that the little things matter in our customers’ moments and you have a passion for process in a fast-moving environment.
Communication is Key. You communicate clearly and concisely, whether in person, by email, or via chat.
Master of Collaboration. You’re a team player who believes in working together to transform the jewelry industry.
What We Offer
Career Growth. Regular 1-1s with your manager, training opportunities, and an annual 360 review process to support growth. Details available from the hiring team.
Set Schedule. Consistent weekly hours with 2 consecutive days off.
Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry.
Lifestyle Spending Account. Reimbursements for eligible wellness expenses (e.g., gym memberships, massage, counseling).
Continued Education. Company-sponsored learning and tuition reimbursement for role-specific trainings.
Employee Discounts on Brilliant Earth jewelry.
Sales Incentive Programs. Bonuses for achieving and exceeding targets.
Mental Wellness Perks. Access to mental health resources and 24/7 counseling support via Employee Assistance Program.
Giving Back and Volunteer Opportunities. Team-supported community initiatives.
Medical, Dental, and Vision. Multiple plans with a possible $0 monthly premium option and employer HSA contributions. Coverage begins on the first day of the second month.
401k match. Generous employer match.
Paid Time Off. 3 weeks of PTO in the first year.
Parental Leave. Paid leave to support growing families.
Disability and Life Insurance. 100% employer-paid.
Pre-Tax Commuter Benefits.
How to Apply & What to Expect Everyone at Brilliant Earth has a voice – we want to hear yours. If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview, the process includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders.
#IND222
Equal Opportunity Employer Brilliant Earth is committed to compliance with all Federal, State and local laws providing Equal Employment Opportunities, and to maintaining a work environment free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by law. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to accommodations@brilliantearth.com.
#J-18808-Ljbffr