JLL
JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Position Overview
The Governance and Data Manager has responsibility for performance management, business intelligence (BI) and analytics, as well as account technology, driving consistency and alignment to Firm-wide initiatives and account-specific requirements. This role supports and partners with the Account Director and IFM teams to drive data-driven insights, enhancements, efficiencies, and overall continuous improvement Primary Responsibilities
Performance Management and Business Intelligence Meet and exceed client expectations, contract key performance indicators and reporting requirements
Translate client and account business objectives into actionable items using data and business intelligence to be executed for each service line and across service lines
Leverage JLL and Block tools to proactively identify and action data driven opportunities and innovations
Review and action all outstanding SLA gaps and drive innovation and process to maximize resources and results
Perform a range of analysis to develop and implement dashboards, monitor KPIs, improve analytics, operations and service line delivery
Partner with and support the operations teams to ensure best practices and consistency is administered through data driven insights
Leadership and Strategic Support
Regular and proactive reporting to clients and colleagues, ensuring full understanding of progress, direction and expected results at all times
Support of current account programs and innovative thinking to shift model in positive ways aligned to overall team, account and client goals
Act as Program Manager for technology, BI, Data, performance initiatives at account level
Own the administration of account governance
Assist in the development and implementation of the QBRs and the annual account plan
Operations Management Integration
Establish relationships with JLL site lead and internal and client business partners to establish trust and credibility
Support IFM team to ensure site standards, SOW's, compliance, policy and procedures
Assist in the development and management of annual operating budgets
Data Management and Analytics
Contribute to data management, data governance
Support the identification, development, implementation and trending of account initiatives
Promote and enable the import and export of best practices to and from JLL, and link the account to emerging practices in data modeling
Devise and promote creative data storytelling and visualization
Assist with Azara implementation (JLL's BI and data platform)
Technology Leadership
Responsible for account specific solutions and providing support to the client and account team on the digital platforms being utilized
Liaison between client technology and the account team, providing guidance and collaboration
SharePoint, client portal and reporting portal administration and partnership with JLLT in various projects and client initiatives
Identify opportunities for technology platform enhancements
Play appropriate role relative to information security compliance for all JLL technology, account and platform implementations
Vendor and Contract Management
Support the management and trending of all sourcing data management and dashboarding
Support for custom-built solutions for the account
Required Qualifications
Education & Experience BS or equivalent work experience
3+ years of relevant experience
Core Competencies
Strong analytical skills with a track record of identifying opportunities pro-actively and formulating solutions and contingency plans
Experience in data analysis and business intelligence tools (Power BI), scripting languages (e.g. Power Query M Language, DAX, SQL, Python, Spark, R)
Program management experience for technology, BI, data, and analytical performance initiatives
Experience successfully supporting and indirectly influencing teams
Strong client relationship management skills
Technical Skills
Knowledge of ETL, data governance principles and industry best practices
Understanding of core concepts involved in data (data quality, usage) and ability to understand how these concepts impact our business
Experience with data mining, cleaning, visualization, and programming languages
Supporting tools (e.g. DAX Studio, ALM Toolkit, SQL Management Studio, Tabular Editor)
Leadership Attributes
Dedication for continuously learning
Gritty and resilient with a bias for action
Listening and consultative skills to understand business needs; be able to interpret requirements identify impacts and analyze problems
Ability to simplify the complex
Sound written and oral communication skills, and the capacity to deal with ambiguity and complex problems
Results driven – the ability to analyze, act, and implement to ensure we achieve desired results
Process Management
Process management experience or demonstrated skills
Getting results from ad hoc groups of disparate people is critical as key stakeholders and collaborators are geographically dispersed
Preferred Qualifications
Advanced certification in business intelligence or data analytics
Experience in facilities management or corporate real estate operations
Financial Technology services industry experience or relevant experience
Project management certification (PMP, Agile, etc.)
Experience with JLL's technology platforms and systems
Estimated compensation for this position:
121,500.00 – 130,000.00 USD per year Location:
Remote –Atlanta, GA, Chicago, IL, New York, NY, San Francisco, CA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our
Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy
here . Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our
Contact Us
page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement
which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.
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The Governance and Data Manager has responsibility for performance management, business intelligence (BI) and analytics, as well as account technology, driving consistency and alignment to Firm-wide initiatives and account-specific requirements. This role supports and partners with the Account Director and IFM teams to drive data-driven insights, enhancements, efficiencies, and overall continuous improvement Primary Responsibilities
Performance Management and Business Intelligence Meet and exceed client expectations, contract key performance indicators and reporting requirements
Translate client and account business objectives into actionable items using data and business intelligence to be executed for each service line and across service lines
Leverage JLL and Block tools to proactively identify and action data driven opportunities and innovations
Review and action all outstanding SLA gaps and drive innovation and process to maximize resources and results
Perform a range of analysis to develop and implement dashboards, monitor KPIs, improve analytics, operations and service line delivery
Partner with and support the operations teams to ensure best practices and consistency is administered through data driven insights
Leadership and Strategic Support
Regular and proactive reporting to clients and colleagues, ensuring full understanding of progress, direction and expected results at all times
Support of current account programs and innovative thinking to shift model in positive ways aligned to overall team, account and client goals
Act as Program Manager for technology, BI, Data, performance initiatives at account level
Own the administration of account governance
Assist in the development and implementation of the QBRs and the annual account plan
Operations Management Integration
Establish relationships with JLL site lead and internal and client business partners to establish trust and credibility
Support IFM team to ensure site standards, SOW's, compliance, policy and procedures
Assist in the development and management of annual operating budgets
Data Management and Analytics
Contribute to data management, data governance
Support the identification, development, implementation and trending of account initiatives
Promote and enable the import and export of best practices to and from JLL, and link the account to emerging practices in data modeling
Devise and promote creative data storytelling and visualization
Assist with Azara implementation (JLL's BI and data platform)
Technology Leadership
Responsible for account specific solutions and providing support to the client and account team on the digital platforms being utilized
Liaison between client technology and the account team, providing guidance and collaboration
SharePoint, client portal and reporting portal administration and partnership with JLLT in various projects and client initiatives
Identify opportunities for technology platform enhancements
Play appropriate role relative to information security compliance for all JLL technology, account and platform implementations
Vendor and Contract Management
Support the management and trending of all sourcing data management and dashboarding
Support for custom-built solutions for the account
Required Qualifications
Education & Experience BS or equivalent work experience
3+ years of relevant experience
Core Competencies
Strong analytical skills with a track record of identifying opportunities pro-actively and formulating solutions and contingency plans
Experience in data analysis and business intelligence tools (Power BI), scripting languages (e.g. Power Query M Language, DAX, SQL, Python, Spark, R)
Program management experience for technology, BI, data, and analytical performance initiatives
Experience successfully supporting and indirectly influencing teams
Strong client relationship management skills
Technical Skills
Knowledge of ETL, data governance principles and industry best practices
Understanding of core concepts involved in data (data quality, usage) and ability to understand how these concepts impact our business
Experience with data mining, cleaning, visualization, and programming languages
Supporting tools (e.g. DAX Studio, ALM Toolkit, SQL Management Studio, Tabular Editor)
Leadership Attributes
Dedication for continuously learning
Gritty and resilient with a bias for action
Listening and consultative skills to understand business needs; be able to interpret requirements identify impacts and analyze problems
Ability to simplify the complex
Sound written and oral communication skills, and the capacity to deal with ambiguity and complex problems
Results driven – the ability to analyze, act, and implement to ensure we achieve desired results
Process Management
Process management experience or demonstrated skills
Getting results from ad hoc groups of disparate people is critical as key stakeholders and collaborators are geographically dispersed
Preferred Qualifications
Advanced certification in business intelligence or data analytics
Experience in facilities management or corporate real estate operations
Financial Technology services industry experience or relevant experience
Project management certification (PMP, Agile, etc.)
Experience with JLL's technology platforms and systems
Estimated compensation for this position:
121,500.00 – 130,000.00 USD per year Location:
Remote –Atlanta, GA, Chicago, IL, New York, NY, San Francisco, CA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our
Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy
here . Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our
Contact Us
page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement
which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.
#J-18808-Ljbffr