Four Seasons Hotels and Resorts
Reservations & Communications Assistant Manager
Four Seasons Hotels and Resorts, Kapolei, Hawaii, us, 96709
Reservations & Communications Assistant Manager
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Reservations & Communications Assistant Manager
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Four Seasons Hotels and Resorts Reservations & Communications Assistant Manager
1 day ago Be among the first 25 applicants Join to apply for the
Reservations & Communications Assistant Manager
role at
Four Seasons Hotels and Resorts Get AI-powered advice on this job and more exclusive features. About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.
About The Role
Four Seasons Resort Palm Beach is seeking a Reservations & Communications (ResComm) Assistant Manager to join our talented Sales & Marketing team! Don't miss this unique opportunity to be part of our award-winning team, while beginning your career with the world's leading luxury hotel company!
Four Seasons Resort Palm Beach is part of a shared services collection with shared ownership that encompasses Four Seasons Hotel and Residences at The Surf Club and Four Seasons Hotel and Residences Fort Lauderdale. The ability to embrace, collaborate, and support the “Shared-Services Model” while aligning efficiencies within the hotel cluster is crucial. The ideal candidate is a self-motivated, driven individual who possesses strong communication skills, revenue, and reservations experience, along with the ability to manage and motivate a ResComm team.
This role is based at Four Seasons Resort Palm Beach (PBF) your home hotel and reports to the Senior Director of Reservations. The ability to travel and work on-site at any of the South Florida properties as required with notice is essential.
What You Will Do
The position is responsible for generating rooms reservations, restaurant reservations, spa reservations and other revenue generating activities by coaching and counseling an experienced team of Guest Experience Sales Specialists to increase conversation rates and close new business while delivering a superior guest experience. Responsibilities will include talent leadership and development, focusing on quality assurance, call and email conversion, maintaining global standards and working closely with the Sales and Marketing Team and Worldwide Reservations Office.
What You Bring
College degree or equivalent Up to three years’ experience in reservations, revenue, front office, or concierge leadership capacity as well as experience in leading a team with Four Seasons or another related organization Strong communication and interpersonal skills that are friendly and helpful in disposition Strong reading, writing and oral proficiency in the English language Knowledge of and ability to operate computer equipment and required systems Basic knowledge of hotel operations and reservation sales process Ability to remain calm during challenging situations Strong problem-solving skills, ability to handle difficult situations and guests Ability to multi-task in a high volume and demanding environment Ability to create a motivating work environment
What We Offer
Competitive Salary & Wages
Complimentary Health Insurance Benefits
401(k) Retirement Plan
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
… and so much more!
Schedule & Hours
This is a full time position. Must be flexible and able to work weekdays, weekends, holidays, evening/overnight shifts.
Work Authorization
US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Sales, Finance, and Customer Service Industries Travel Arrangements and Hospitality Referrals increase your chances of interviewing at Four Seasons Hotels and Resorts by 2x Get notified about new Communications Assistant jobs in
Palm Beach, FL . Graphic Design Specialist-Corporate Communications
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Join to apply for the
Reservations & Communications Assistant Manager
role at
Four Seasons Hotels and Resorts Reservations & Communications Assistant Manager
1 day ago Be among the first 25 applicants Join to apply for the
Reservations & Communications Assistant Manager
role at
Four Seasons Hotels and Resorts Get AI-powered advice on this job and more exclusive features. About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.
About The Role
Four Seasons Resort Palm Beach is seeking a Reservations & Communications (ResComm) Assistant Manager to join our talented Sales & Marketing team! Don't miss this unique opportunity to be part of our award-winning team, while beginning your career with the world's leading luxury hotel company!
Four Seasons Resort Palm Beach is part of a shared services collection with shared ownership that encompasses Four Seasons Hotel and Residences at The Surf Club and Four Seasons Hotel and Residences Fort Lauderdale. The ability to embrace, collaborate, and support the “Shared-Services Model” while aligning efficiencies within the hotel cluster is crucial. The ideal candidate is a self-motivated, driven individual who possesses strong communication skills, revenue, and reservations experience, along with the ability to manage and motivate a ResComm team.
This role is based at Four Seasons Resort Palm Beach (PBF) your home hotel and reports to the Senior Director of Reservations. The ability to travel and work on-site at any of the South Florida properties as required with notice is essential.
What You Will Do
The position is responsible for generating rooms reservations, restaurant reservations, spa reservations and other revenue generating activities by coaching and counseling an experienced team of Guest Experience Sales Specialists to increase conversation rates and close new business while delivering a superior guest experience. Responsibilities will include talent leadership and development, focusing on quality assurance, call and email conversion, maintaining global standards and working closely with the Sales and Marketing Team and Worldwide Reservations Office.
What You Bring
College degree or equivalent Up to three years’ experience in reservations, revenue, front office, or concierge leadership capacity as well as experience in leading a team with Four Seasons or another related organization Strong communication and interpersonal skills that are friendly and helpful in disposition Strong reading, writing and oral proficiency in the English language Knowledge of and ability to operate computer equipment and required systems Basic knowledge of hotel operations and reservation sales process Ability to remain calm during challenging situations Strong problem-solving skills, ability to handle difficult situations and guests Ability to multi-task in a high volume and demanding environment Ability to create a motivating work environment
What We Offer
Competitive Salary & Wages
Complimentary Health Insurance Benefits
401(k) Retirement Plan
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
… and so much more!
Schedule & Hours
This is a full time position. Must be flexible and able to work weekdays, weekends, holidays, evening/overnight shifts.
Work Authorization
US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Sales, Finance, and Customer Service Industries Travel Arrangements and Hospitality Referrals increase your chances of interviewing at Four Seasons Hotels and Resorts by 2x Get notified about new Communications Assistant jobs in
Palm Beach, FL . Graphic Design Specialist-Corporate Communications
Senior Vice President of Media Relations and Communications
Marketing and Communications Coordinator
West Palm Beach, FL $20.00-$21.00 2 days ago Boca Raton, FL $60,000.00-$70,000.00 1 month ago Administrative Assistant for Public Relations (Office of Development)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr