Ensemble Hospitality
La Bahia Hotel & Spa, 215 Beach Street, Santa Cruz, California, United States of America
Job Description
Posted Thursday, September 25, 2025 at 7:00 AM Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit. SUMMARY: The Spa Attendant ensures the seamless operation of the spa, upholding the highest standards of luxury, service excellence, and guest satisfaction. This role oversees daily spa operations, supervises staff, and maintains the tranquil and pristine environment expected of a world-class wellness retreat. By delivering impeccable service , the Steward will uphold La Bahia Hotel & Spa’s service standards (inspired by Forbes) while elevating our beachfront property. DUTIES/RESPONSIBILITY: Assist in overseeing daily spa operations, ensuring flawless guest experiences from arrival to departure. Supervise spa attendants, therapists, and reception staff, providing guidance and support. Ensure all treatment rooms, relaxation areas, and facilities meet luxury standards of cleanliness and presentation. Monitor inventory levels of linens, amenities, and retail products, placing orders as needed. Act as a point of contact for VIP guests, addressing special requests and resolving concerns with discretion. Conduct regular quality checks to ensure service consistency and adherence to brand standards. Train staff on personalized guest interactions, anticipating needs and enhancing overall satisfaction. Handle guest feedback professionally, implementing improvements where necessary. Schedule and coordinate staff shifts, ensuring optimal coverage while maintaining efficiency. Conduct onboarding and ongoing training for spa attendants and support staff. Foster a positive, collaborative work environment that aligns with the hotel’s luxury ethos. Assist in performance reviews and provide constructive feedback to team members. Assist with payroll, attendance tracking, and staff performance documentation. Ensure compliance with health, safety, and sanitation regulations (OSHA, local guidelines). Maintain accurate records of guest preferences, incidents, and operational reports. Support the Spa Director in budgeting, cost control, and revenue-generating initiatives. Ensure compliance with luxury brand standards and hotel policies. Maintain impeccable grooming standards, wearing the assigned uniform exactly as specified (proper fit, cleanliness, and presentation at all times). Wear the official hotel lapel pin prominently as part of the uniform requirement, unless embroidered onto uniform. Perform all other duties that may be assigned as needed by your manager. The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. QUALIFICATIONS: (3+) years of previous experience in a luxury spa or hotel preferred, with at least 1 year in supervisory role. Excellent communication skills and customer service skills. Ability to work efficiently in a fast-paced environment while maintaining a serene atmosphere. Flexible to work in different shifts, including evenings, weekends, and holidays. Proficient in Spa management software and Microsoft Office. Capability to lift, push, and pull a moderate amount of weight (Up to 25lbs). This role offers a dynamic work environment where your contributions directly impact the guest experience. If you are dedicated to cleanliness, customer satisfaction, and enjoy working in a team-oriented atmosphere, we invite you to join our Spa & Wellness team at La Bahia Hotel. DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA) As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category: CATEGORY EXAMPLES BUSINESS PURPOSE Personal Identifiers Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number 1. To comply with state and federal law and regulations requiring; employers to maintain certain records; 2. To evaluate your job application and candidacy for employment; 3. To obtain and verify background check and references; and 4. To communicate with you regarding your candidacy for employment. Job application, resume, background check results, job interview notes, and candidate evaluation records Same as above Employment History Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations Same as above Education Information Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained Same as above If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes. La Bahia Hotel & Spa, 215 Beach Street, Santa Cruz, California, United States of America
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Posted Thursday, September 25, 2025 at 7:00 AM Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit. SUMMARY: The Spa Attendant ensures the seamless operation of the spa, upholding the highest standards of luxury, service excellence, and guest satisfaction. This role oversees daily spa operations, supervises staff, and maintains the tranquil and pristine environment expected of a world-class wellness retreat. By delivering impeccable service , the Steward will uphold La Bahia Hotel & Spa’s service standards (inspired by Forbes) while elevating our beachfront property. DUTIES/RESPONSIBILITY: Assist in overseeing daily spa operations, ensuring flawless guest experiences from arrival to departure. Supervise spa attendants, therapists, and reception staff, providing guidance and support. Ensure all treatment rooms, relaxation areas, and facilities meet luxury standards of cleanliness and presentation. Monitor inventory levels of linens, amenities, and retail products, placing orders as needed. Act as a point of contact for VIP guests, addressing special requests and resolving concerns with discretion. Conduct regular quality checks to ensure service consistency and adherence to brand standards. Train staff on personalized guest interactions, anticipating needs and enhancing overall satisfaction. Handle guest feedback professionally, implementing improvements where necessary. Schedule and coordinate staff shifts, ensuring optimal coverage while maintaining efficiency. Conduct onboarding and ongoing training for spa attendants and support staff. Foster a positive, collaborative work environment that aligns with the hotel’s luxury ethos. Assist in performance reviews and provide constructive feedback to team members. Assist with payroll, attendance tracking, and staff performance documentation. Ensure compliance with health, safety, and sanitation regulations (OSHA, local guidelines). Maintain accurate records of guest preferences, incidents, and operational reports. Support the Spa Director in budgeting, cost control, and revenue-generating initiatives. Ensure compliance with luxury brand standards and hotel policies. Maintain impeccable grooming standards, wearing the assigned uniform exactly as specified (proper fit, cleanliness, and presentation at all times). Wear the official hotel lapel pin prominently as part of the uniform requirement, unless embroidered onto uniform. Perform all other duties that may be assigned as needed by your manager. The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. QUALIFICATIONS: (3+) years of previous experience in a luxury spa or hotel preferred, with at least 1 year in supervisory role. Excellent communication skills and customer service skills. Ability to work efficiently in a fast-paced environment while maintaining a serene atmosphere. Flexible to work in different shifts, including evenings, weekends, and holidays. Proficient in Spa management software and Microsoft Office. Capability to lift, push, and pull a moderate amount of weight (Up to 25lbs). This role offers a dynamic work environment where your contributions directly impact the guest experience. If you are dedicated to cleanliness, customer satisfaction, and enjoy working in a team-oriented atmosphere, we invite you to join our Spa & Wellness team at La Bahia Hotel. DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA) As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category: CATEGORY EXAMPLES BUSINESS PURPOSE Personal Identifiers Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number 1. To comply with state and federal law and regulations requiring; employers to maintain certain records; 2. To evaluate your job application and candidacy for employment; 3. To obtain and verify background check and references; and 4. To communicate with you regarding your candidacy for employment. Job application, resume, background check results, job interview notes, and candidate evaluation records Same as above Employment History Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations Same as above Education Information Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained Same as above If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes. La Bahia Hotel & Spa, 215 Beach Street, Santa Cruz, California, United States of America
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