Receptionist Job at McGuireWoods in Richmond

Overview

McGuireWoods is seeking a professional, personable, and proactive Receptionist to serve as the first point of contact for clients and visitors in our Richmond, Virginia office. The Receptionist will be responsible for greeting internal and external clients whether in person, via telephone or email, as well as, scheduling the use of the firm’s conference rooms/facilities. The individual works as part of a team to provide telephone coverage for both the local office as well as other offices of the firm. Performs other receptionist duties as needed for the local office.

This is a dual reporting role with the primary manager being the appropriate Conference Services Manager or Office Services Manager and the local Office Administrator who provides general day-to-day direction and expectations for management/support of activities in the local conference center and other local-related tasks.

Responsibilities

• Serves as the first point of contact by welcoming and announcing all clients and visitors, ensuring adherence to security protocols, including managing visitor access lists.
• Answers and directs inquiries accordingly through attendant console software. Relays accurate messages as required.
• Work as part of a collaborative receptionist team to manage and direct incoming calls for local and other firm offices.
• Extends hospitality services as necessary (e.g., assists with personal belongings, offers beverages, basic print/copy assistance, parking ticket validations, etc.).
• Manages conference room reservations; reserves and confirms new reservations, approves pending reservations, adjusts meeting locations as necessary and notifies appropriate parties of changes or updates, and accurately maintains electronic room reservation system.
• Works closely with appropriate personnel to ensure meeting requirements are coordinated (e.g., Audio/Visual, conference room set-ups and food and beverage requests).
• Provides general administrative assistance to legal staff and management as required.
• Reserves Visiting Attorney offices and coordinates special requests for clients, internal personnel, and visitors.
• Communicates facility maintenance needs to appropriate personnel.
• Ensures reception, conference room, and visiting attorney areas are maintained to Firm standards.
• Maintains knowledge of emergency procedures and participates as part of the Building Evacuation Team.
• Performs additional duties as directed.

Qualifications

• High school diploma or GED required; minimum of 2 years of related experience, preferably in a corporate setting.
• Strong administrative skills with the ability to manage multiple priorities.
• Must have presence of mind and sound judgment in emergency and/or simulated situations.
• Collaborative team player who is proactive, self-motivated, and eager to take on additional responsibilities.
• Friendly, approachable, and adaptable with a positive attitude and willingness to learn.
• Excellent verbal and written communication skills.
• Flexibility to work overtime as needed.