Office Assistant Job at The Grout Medic of St. Louis in O’Fallon

Overview

The Grout Medic is a professional grout & tile restoration company specializing in bringing grout & tile back to life in the St. Louis and surrounding areas. We are looking for an outgoing and professional Administrative Assistant to join our growing team. In this role, you’ll manage the day-to-day office duties including providing administrative support to the team, answering calls, scheduling estimate appointments, and scheduling jobs. You will work closely with the office manager managing emails and assisting with sales support and customer inquiries by both phone and email.

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Vision insurance
• Extended health and dental benefits package
• Paid training and career planning

Responsibilities

• Data inputting, preparing reports and analytic support
• Communication support
• Monitoring and actioning feedback from clients, business partners and suppliers
• Collection and organization of employee and subcontractor documentation
• Invoicing and processing payments
• Open proposal follow up communication
• Job scheduling and confirmation, along with ordering supplies and other job needs
• Client communication by phone
• Coordinating social media posts, and responding to comments or inquiries
• New employee onboarding
• Marketing: executing on local marketing programs and events like direct mail, home shows, reviewing customer feedback online and on social media and responding accordingly
• Customer service: delivering exceptional experience when answering calls, confirming bookings, scheduling meetings, following up on completed service

Qualifications

• 2+ years of experience with office admin duties
• Valid driver’s license
• Passion for delivering world-class customer service
• Excellent written and verbal communication skills
• Detail-oriented and highly organized
• Proficient with general office technology and software
• Proficient in G Suite (Google)
• Relevant degree or certification would be considered an asset
• Understanding of basic accounting would be considered an asset

Compensation

Hourly: $16 - $20 / hour

Salary: $32,000-$40,000

Note: This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Grout Medic Corporate.