Macy's
Sr. Director, Customer, Digital Strategy and Operations
Macy's, New York, New York, us, 10261
Sr. Director, Customer, Digital Strategy and Operations
Job title: Sr. Director, Customer, Digital Strategy and Operations at Macy's. Base pay range: $208,920.00/yr - $348,000.00/yr Job Overview
The Senior Director, Customer & Digital Strategy & Operations leads strategy development, retail business operations, project execution, and process improvements that support Macy’s Customer and Digital business. This role reports to the VP, Digital Strategy & Analytics and partners with Customer & Digital leadership and cross-functional teams to drive top digital growth initiatives through structured problem solving, analytical rigor, and collaborative execution. Oversees end-to-end retail planning and execution process, ensuring alignment between the retail plan and business objectives to enable high-fidelity execution across all digital initiatives. What You Will Do
Work with the Chief Customer & Digital Officer and the VP, Customer & Digital Strategy and Analytics to develop the strategy for the business. Partner with the Customer & Digital team and other stakeholders to drive strategic cross-functional transformation initiatives for Macy’s Digital business. Define, measure, and track key metrics and performance indicators. Design and lead retail execution processes, including event planning, promotion execution, CX quality assurance, and governance. Lead the strategic design and operational execution of the retail planning process, ensuring trade plans align with objectives and are executed across channels and events. Build scalable processes, tools, and governance to drive accountability and continuous improvement. Collaborate daily with Marketing, Merchandising, and Stores to define cross-functional priorities and coordinate decision making. Translate trends and insights into strategic recommendations and decisions. Apply structured problem solving and analytical rigor to develop solutions to complex challenges. Create and deliver presentations translating insights into strategic recommendations. Identify and escalate key issues to senior leaders to maintain momentum. Foster an inclusive environment and strong relationships with colleagues, customers, and communities. Other duties as assigned. Qualifications
Bachelor’s degree and 6-8 years of related experience in consulting or retail/trade planning. Proficiency in Microsoft Excel and PowerPoint. Ability to work flexible schedule. What We Can Offer You
Competitive pay and benefits, health coverage, 401(k) with match, paid time off, holidays, and opportunities for learning and leadership development. About Us
This job description is not all-inclusive. Macy's, Inc. is an Equal Opportunity Employer and values diversity and inclusion.
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Job title: Sr. Director, Customer, Digital Strategy and Operations at Macy's. Base pay range: $208,920.00/yr - $348,000.00/yr Job Overview
The Senior Director, Customer & Digital Strategy & Operations leads strategy development, retail business operations, project execution, and process improvements that support Macy’s Customer and Digital business. This role reports to the VP, Digital Strategy & Analytics and partners with Customer & Digital leadership and cross-functional teams to drive top digital growth initiatives through structured problem solving, analytical rigor, and collaborative execution. Oversees end-to-end retail planning and execution process, ensuring alignment between the retail plan and business objectives to enable high-fidelity execution across all digital initiatives. What You Will Do
Work with the Chief Customer & Digital Officer and the VP, Customer & Digital Strategy and Analytics to develop the strategy for the business. Partner with the Customer & Digital team and other stakeholders to drive strategic cross-functional transformation initiatives for Macy’s Digital business. Define, measure, and track key metrics and performance indicators. Design and lead retail execution processes, including event planning, promotion execution, CX quality assurance, and governance. Lead the strategic design and operational execution of the retail planning process, ensuring trade plans align with objectives and are executed across channels and events. Build scalable processes, tools, and governance to drive accountability and continuous improvement. Collaborate daily with Marketing, Merchandising, and Stores to define cross-functional priorities and coordinate decision making. Translate trends and insights into strategic recommendations and decisions. Apply structured problem solving and analytical rigor to develop solutions to complex challenges. Create and deliver presentations translating insights into strategic recommendations. Identify and escalate key issues to senior leaders to maintain momentum. Foster an inclusive environment and strong relationships with colleagues, customers, and communities. Other duties as assigned. Qualifications
Bachelor’s degree and 6-8 years of related experience in consulting or retail/trade planning. Proficiency in Microsoft Excel and PowerPoint. Ability to work flexible schedule. What We Can Offer You
Competitive pay and benefits, health coverage, 401(k) with match, paid time off, holidays, and opportunities for learning and leadership development. About Us
This job description is not all-inclusive. Macy's, Inc. is an Equal Opportunity Employer and values diversity and inclusion.
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