Petco
Overview
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. Position Overview The Solutions Manager is the key driver for the guest experience and leading a selling culture in the Pet Care Center, through the lens of Petco’s vision of “Healthier Pets. Happier People. Better World.” The Solutions Manager is the Selling Model champion and role model for all relationship building touch points with Petco guests. The Solutions Manager will coach and mentor all Pet Care Center partners in the culture of selling and engagement to support and drive the customer experience. The Solutions Manager assists the General Manager in hiring, developing, scheduling, and managing a high-performing team that consistently delivers top-line sales growth across all Pet Care Center categories including services; as well as assists in managing all aspects of the Pet Care Center’s business in accordance with Petco operational standards and safety procedures. Position Responsibilities
Utilize a deep understanding of business acumen to measure, analyze and diagnose business trends and to effectively implement business improvement plans. Drive the implementation and execution of guest-centric programs such as nutrition standards, companion animal sales, seasonal promotions, and services to meet and exceed sales targets. Lead with an Omni Channel sales mindset to solve for guest needs (Examples include Services, Vet Services, Loyalty Programs, BOPUS, Endless Aisle, and Repeat Delivery). Act as Leader on Duty for supporting Pet Care Center execution, training, communication and implementation of company initiatives, programs, policies, procedures, safety practices, guest escalations and promotions. Process register transactions to create a great guest experience. Model selling behaviors and support guest interactions as needed. Recruit, hire, train, coach, validate, recognize, manage performance and develop all directly reporting partners to run the Pet Care Center efficiently and to Petco standards, including selling and service execution. Ensure weekly schedules maximize sales floor coverage and guest engagement using Petco selling behaviors. Promote a positive leadership culture of teamwork, inclusion and collaboration with clear direction across departments that demonstrates passion for people and pets. Responsible for ongoing replenishment and brand standards in partnership with the operations team within the Pet Care Center. Display and champion the Petco Leadership Expectations. Other Essential Duties
Model inspiring leadership and selling behaviors; provide proactive leadership to maintain a positive business climate and motivate Pet Care Center teams. Act as an advocate for change and growth. Promote safety by ensuring policies, procedures and safety standards are observed and implemented; safety of partners, guests and pets is a top priority. Foster a collaborative culture that encourages ideas to increase efficiency, guest engagement and satisfaction, and promote teamwork. Prioritize talent development with a strong bench of partners who can execute plans, meet objectives, and manage an engaged workforce; pursue internal development and external recruitment as needed. Engage and be present; represent Petco’s brand at a high level and lead teams with high standards in a positive, fun working environment. Education and Experience
A high school diploma or equivalent required; some college-level business/management courses preferred. 2 or more years of management experience or the equivalent required; 3 or more years preferred. Must be licensed to operate a motor vehicle. Proficiency in communication, organizational, and computer skills (Outlook, Word, Excel, PowerPoint, and related applications). Strong guest service orientation and the ability to instruct others. Supervisory Responsibility
Directly supervises the Solutions LOD, Solutions Generalists, Solutions Specialists Grooming Salon Leader and Dog Trainers; partner with Vetco and Vet Hospital guest strategies; participate in hiring and leadership development. Work Environment
This role requires weekend availability and indoor work with occasional stocking, customer carry-outs and light travel. Physical requirements include bending, kneeling, moving up to 50 pounds, and standing for extended periods. Safety precautions must be followed to mitigate risk of injury. Equal Opportunity Employer
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
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Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. Position Overview The Solutions Manager is the key driver for the guest experience and leading a selling culture in the Pet Care Center, through the lens of Petco’s vision of “Healthier Pets. Happier People. Better World.” The Solutions Manager is the Selling Model champion and role model for all relationship building touch points with Petco guests. The Solutions Manager will coach and mentor all Pet Care Center partners in the culture of selling and engagement to support and drive the customer experience. The Solutions Manager assists the General Manager in hiring, developing, scheduling, and managing a high-performing team that consistently delivers top-line sales growth across all Pet Care Center categories including services; as well as assists in managing all aspects of the Pet Care Center’s business in accordance with Petco operational standards and safety procedures. Position Responsibilities
Utilize a deep understanding of business acumen to measure, analyze and diagnose business trends and to effectively implement business improvement plans. Drive the implementation and execution of guest-centric programs such as nutrition standards, companion animal sales, seasonal promotions, and services to meet and exceed sales targets. Lead with an Omni Channel sales mindset to solve for guest needs (Examples include Services, Vet Services, Loyalty Programs, BOPUS, Endless Aisle, and Repeat Delivery). Act as Leader on Duty for supporting Pet Care Center execution, training, communication and implementation of company initiatives, programs, policies, procedures, safety practices, guest escalations and promotions. Process register transactions to create a great guest experience. Model selling behaviors and support guest interactions as needed. Recruit, hire, train, coach, validate, recognize, manage performance and develop all directly reporting partners to run the Pet Care Center efficiently and to Petco standards, including selling and service execution. Ensure weekly schedules maximize sales floor coverage and guest engagement using Petco selling behaviors. Promote a positive leadership culture of teamwork, inclusion and collaboration with clear direction across departments that demonstrates passion for people and pets. Responsible for ongoing replenishment and brand standards in partnership with the operations team within the Pet Care Center. Display and champion the Petco Leadership Expectations. Other Essential Duties
Model inspiring leadership and selling behaviors; provide proactive leadership to maintain a positive business climate and motivate Pet Care Center teams. Act as an advocate for change and growth. Promote safety by ensuring policies, procedures and safety standards are observed and implemented; safety of partners, guests and pets is a top priority. Foster a collaborative culture that encourages ideas to increase efficiency, guest engagement and satisfaction, and promote teamwork. Prioritize talent development with a strong bench of partners who can execute plans, meet objectives, and manage an engaged workforce; pursue internal development and external recruitment as needed. Engage and be present; represent Petco’s brand at a high level and lead teams with high standards in a positive, fun working environment. Education and Experience
A high school diploma or equivalent required; some college-level business/management courses preferred. 2 or more years of management experience or the equivalent required; 3 or more years preferred. Must be licensed to operate a motor vehicle. Proficiency in communication, organizational, and computer skills (Outlook, Word, Excel, PowerPoint, and related applications). Strong guest service orientation and the ability to instruct others. Supervisory Responsibility
Directly supervises the Solutions LOD, Solutions Generalists, Solutions Specialists Grooming Salon Leader and Dog Trainers; partner with Vetco and Vet Hospital guest strategies; participate in hiring and leadership development. Work Environment
This role requires weekend availability and indoor work with occasional stocking, customer carry-outs and light travel. Physical requirements include bending, kneeling, moving up to 50 pounds, and standing for extended periods. Safety precautions must be followed to mitigate risk of injury. Equal Opportunity Employer
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
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