Lodging Dynamics
Location:
Hilton Garden Inn & Homewood Suites San Diego Downtown/Bayside Managed by:
Lodging Dynamics Hospitality Group About Lodging Dynamics
Lodging Dynamics Hospitality Group is a nationally recognized hospitality management company with over 30 years of industry experience. We operate a diverse portfolio of hotels across multiple states, representing premier brands such as Hilton and Marriott. Guided by our mission to
"Make Money and Do Good,"
we are committed to elevating human dignity by delivering outstanding service and creating meaningful opportunities for our team members, guests, and investors. Your Role as a Front Desk Agent
As a Front Desk Agent, you are the face of our hotel. Your role is key in creating a welcoming and seamless experience for every guest. Key Responsibilities: Efficiently book reservations and coordinate with the reservations center as needed
Check guests in and out promptly, using up-selling techniques to maximize revenue
Prepare for group arrivals, VIP check-ins, and departures
Maintain confidentiality and handle guest records with integrity
Answer calls professionally and relay accurate messages
Address minor guest concerns with empathy and resolve them promptly; escalate major issues when necessary
Respond to requests quickly and follow up to ensure guest satisfaction
What We're Looking For
Minimum of 1 year of customer service experience (hospitality preferred)
High school diploma or equivalent; or 6-12 months of related experience
Strong communication, organization, and time management skills
Commitment to delivering outstanding customer service
Familiarity with hospitality procedures and systems
Ability to lead by example and support team training
Your First Few Months
You'll start by learning the ins and outs of our property and its amenities. Soon after, you'll support and lead front desk operations while helping our team provide exceptional guest experiences. Your role will be pivotal in setting the tone for guest satisfaction throughout their stay. Why You'll Love Working With Us
People-first, supportive culture
Hotel and travel discounts across partner brands
Paid time off
Wellness program participation
Comprehensive benefits package: medical, dental, vision, 401(k), and more
How to Apply
Ready to join our team?
Submit your application online today!
#J-18808-Ljbffr
Hilton Garden Inn & Homewood Suites San Diego Downtown/Bayside Managed by:
Lodging Dynamics Hospitality Group About Lodging Dynamics
Lodging Dynamics Hospitality Group is a nationally recognized hospitality management company with over 30 years of industry experience. We operate a diverse portfolio of hotels across multiple states, representing premier brands such as Hilton and Marriott. Guided by our mission to
"Make Money and Do Good,"
we are committed to elevating human dignity by delivering outstanding service and creating meaningful opportunities for our team members, guests, and investors. Your Role as a Front Desk Agent
As a Front Desk Agent, you are the face of our hotel. Your role is key in creating a welcoming and seamless experience for every guest. Key Responsibilities: Efficiently book reservations and coordinate with the reservations center as needed
Check guests in and out promptly, using up-selling techniques to maximize revenue
Prepare for group arrivals, VIP check-ins, and departures
Maintain confidentiality and handle guest records with integrity
Answer calls professionally and relay accurate messages
Address minor guest concerns with empathy and resolve them promptly; escalate major issues when necessary
Respond to requests quickly and follow up to ensure guest satisfaction
What We're Looking For
Minimum of 1 year of customer service experience (hospitality preferred)
High school diploma or equivalent; or 6-12 months of related experience
Strong communication, organization, and time management skills
Commitment to delivering outstanding customer service
Familiarity with hospitality procedures and systems
Ability to lead by example and support team training
Your First Few Months
You'll start by learning the ins and outs of our property and its amenities. Soon after, you'll support and lead front desk operations while helping our team provide exceptional guest experiences. Your role will be pivotal in setting the tone for guest satisfaction throughout their stay. Why You'll Love Working With Us
People-first, supportive culture
Hotel and travel discounts across partner brands
Paid time off
Wellness program participation
Comprehensive benefits package: medical, dental, vision, 401(k), and more
How to Apply
Ready to join our team?
Submit your application online today!
#J-18808-Ljbffr