Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery

Overview

The AWS Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join AWS. In this role, you\'ll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You\'ll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.

Responsibilities

• Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
• Providing technical guidance and troubleshooting support throughout project delivery
• Collaborating with stakeholders to gather requirements and propose effective migration strategies
• Acting as a trusted advisor to customers on industry trends and emerging technologies
• Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

Basic Qualifications

• Bachelor\'s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience
• 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center platforms (e.g., Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce)
• 3+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment
• 3+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9)

Preferred Qualifications

• Experience with AWS services (EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation) and AWS Professional certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
• Experience with automation and scripting (e.g., Terraform, Python)
• Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
• Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
• Knowledge of Amazon Connect or Amazon Lex capabilities and deployment skills
• Experience integrating generative AI into the contact center (voice or chat bots, agent assist) including architecture design, model selection and integration, prompt engineering, and data preparation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture and benefits information is available on the AWS career site.

Job Details

• Job ID: A3106685
• Location: Seattle, WA
• Employment type: Full-time
• Seniority level: Mid-Senior level
• Job function: Consulting, Information Technology, and Engineering
• Industries: IT Services and IT Consulting

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit the Amazon Benefits site.

This position will remain posted until filled. Applicants should apply via our internal or external career site.

Company - Amazon Web Services, Inc.

Job ID: A3106685

Seattle, WA

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