Lobby Greeter - InterContinental Los Angeles Downtown Job at IHG Hotels & Resort

Lobby Greeter - InterContinental Los Angeles Downtown

Join to apply for the Lobby Greeter - InterContinental Los Angeles Downtown role at IHG Hotels & Resorts

Overview

The InterContinental Los Angeles Downtown is located in the Wilshire Grand building, standing 73 stories tall in the core of Downtown’s historic, entertainment, financial, arts, and sports districts. Ideally placed at the heart of the revitalized, energy-charged urban center of the United States’ second-largest city, the hotel provides first-class hospitality that seamlessly intertwines with the fabric of the burgeoning Downtown area.

As the world’s largest family of luxury hotels, we are genuine ambassadors of the InterContinental brand, and we welcome you to join our team if you share a passion for creating warm and sophisticated experiences for guests from around the world.

Your Day to Day

The Lobby Greeter greets and welcomes hotel and outside guests, provides information, assists with directions, and activates services in the lobby area. They may also help with guest requests and complaints.

Duties & Responsibilities

• Welcome guests in a friendly and professional manner
• Advise guests of services in the lobby area, such as the restaurant, bar, front desk, and lounge
• Provide information about hotel services and local attractions
• Assist guests with requests and complaints
• Ensure the lobby area is clean and orderly
• Maintain high standards of service for all guests
• Anticipate and fulfill guest needs by demonstrating True Listening and True Responsiveness
• Give special attention to VIP guests
• Maintain and demonstrate knowledge of IHG One Rewards program and Elite benefits; show recognition and appreciation to Elite guests

What We Need From You

• High School Diploma or equivalent
• One (1) year experience in a hotel, or a similar customer or guest service environment. Luxury experience preferred.

Knowledge and Skills

• Communication skills are utilized a significant amount of time when interacting with guests and employees
• Excellent interpersonal skills to build relationships internally and externally, including problem resolution skills and consistent follow-up to ensure the satisfaction of every guest
• Fluency in English required, other languages preferred
• Carrying, pushing, or lifting items weighing up to 50 pounds
• Frequently walking, standing up throughout the facility
• Frequently bending or stooping
• Must be able to work nights, weekends, and holidays

What We Offer

The hourly pay range for this role is $21.06 to $31.59. This range applies to jobs in Los Angeles, California. Compensation may vary based on factors including education, experience, skills, and location. Hotel discounts worldwide are available, along with a variety of discount programs and the opportunity to work with a great team of people.

We encourage you to apply and share how your skills and experiences could contribute to IHG. IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.

Important information

• The salary range listed is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. The range may be modified in the future and pay position within the range will be based on factors including education, qualifications, certifications, experience, skills, and business needs.
• No amount of pay is considered wages or compensation until earned, vested, and determinable. Any bonus, commission, or other compensation remain at the Company’s sole discretion unless paid.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

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