Compass Group USA
Overview
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary Schedule Monday-Friday, 12PM-9PM
Responsibilities
Properly greet and handle visitors with a smile and maintaining eye contact through the entire interaction. Following established procedures with regard to both expected and unexpected arrivals, coordinating with in-house security as appropriate. Addressing guests and clients by name whenever possible.
Answering telephones in a friendly, professional manner, taking messages with accuracy, transferring phone calls, and appropriately handling or referring questions and requests. Proper telephone techniques include always putting a smile in one’s voice and enhancing personalization by using names.
Implementing established security policies and procedures with regard to arriving and departing visitors, contractors, delivery persons, etc.
Managing closely all activity in the internal visitor processing system.
Register all guest activity and liaise with other centers on visitor processing.
Acting as an overall Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation and transportation, community retail, neighborhood amenities, and organizational information.
Handling car service requests for visitors and staff members.
Standing during peak business hours and when greeting guests.
Communicating requests to the appropriate internal support departments such as building maintenance, information technology, Audio Visual technology, and mail room.
Having a thorough understanding of the emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
Adhering to uniform and grooming policies.
Maintaining the attractive, neat appearance of the Reception area, including keeping newspapers and periodicals in order, coffee service replenished, etc.
Troubleshooting a wide variety of requests and situations, both for guests and for members.
Gaining an understanding of the company culture, key areas of activity and creating “transparency”.
Assist with coverage in other locations as needed; adhere to flexible schedules to meet business demands.
Prepare and submit daily reports to appropriate recipients.
Participate in daily, weekly, and monthly meetings.
Adhering to the “20 Second Rule” and notifying manager on duty of any occurrences.
Capacity to take on additional duties as assigned; additional adjustments or responsibilities may be changed or added as necessary.
Follow protocol for personalized email confirmations and internal correspondence.
Cross train in conference centers and Trading Floors to provide coverage and support during PTOs and sick call outs.
Learn EMS reservation system to assist with room bookings and re-confirmations while covering conference centers and Trading Floors.
Qualifications
A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the GSA job.
The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
Excellent listening and oral communication skills.
Basic computer skills and knowledge of office technology / equipment.
Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
Discreet, ethical and committed to maintaining a high degree of confidentiality.
A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
Two to three years’ experience in a client service / reception position within a hospitality or corporate environment.
Pay and Benefits Base pay range
$24.00/hr - $25.00/hr
Other Forms of Compensation: Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Miscellaneous Req ID: 1468356
Job locations include Conrad New York Downtown, The Fifth Avenue Hotel, and JdV by Hyatt – Brooklyn, NY. Opportunities for related roles may be posted as well.
#J-18808-Ljbffr
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary Schedule Monday-Friday, 12PM-9PM
Responsibilities
Properly greet and handle visitors with a smile and maintaining eye contact through the entire interaction. Following established procedures with regard to both expected and unexpected arrivals, coordinating with in-house security as appropriate. Addressing guests and clients by name whenever possible.
Answering telephones in a friendly, professional manner, taking messages with accuracy, transferring phone calls, and appropriately handling or referring questions and requests. Proper telephone techniques include always putting a smile in one’s voice and enhancing personalization by using names.
Implementing established security policies and procedures with regard to arriving and departing visitors, contractors, delivery persons, etc.
Managing closely all activity in the internal visitor processing system.
Register all guest activity and liaise with other centers on visitor processing.
Acting as an overall Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation and transportation, community retail, neighborhood amenities, and organizational information.
Handling car service requests for visitors and staff members.
Standing during peak business hours and when greeting guests.
Communicating requests to the appropriate internal support departments such as building maintenance, information technology, Audio Visual technology, and mail room.
Having a thorough understanding of the emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
Adhering to uniform and grooming policies.
Maintaining the attractive, neat appearance of the Reception area, including keeping newspapers and periodicals in order, coffee service replenished, etc.
Troubleshooting a wide variety of requests and situations, both for guests and for members.
Gaining an understanding of the company culture, key areas of activity and creating “transparency”.
Assist with coverage in other locations as needed; adhere to flexible schedules to meet business demands.
Prepare and submit daily reports to appropriate recipients.
Participate in daily, weekly, and monthly meetings.
Adhering to the “20 Second Rule” and notifying manager on duty of any occurrences.
Capacity to take on additional duties as assigned; additional adjustments or responsibilities may be changed or added as necessary.
Follow protocol for personalized email confirmations and internal correspondence.
Cross train in conference centers and Trading Floors to provide coverage and support during PTOs and sick call outs.
Learn EMS reservation system to assist with room bookings and re-confirmations while covering conference centers and Trading Floors.
Qualifications
A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the GSA job.
The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
Excellent listening and oral communication skills.
Basic computer skills and knowledge of office technology / equipment.
Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
Discreet, ethical and committed to maintaining a high degree of confidentiality.
A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
Two to three years’ experience in a client service / reception position within a hospitality or corporate environment.
Pay and Benefits Base pay range
$24.00/hr - $25.00/hr
Other Forms of Compensation: Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Miscellaneous Req ID: 1468356
Job locations include Conrad New York Downtown, The Fifth Avenue Hotel, and JdV by Hyatt – Brooklyn, NY. Opportunities for related roles may be posted as well.
#J-18808-Ljbffr