Southwest Community Health Center
Call Center Representative 1
Southwest Community Health Center, Bridgeport, Connecticut, us, 06610
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Call Center Representative 1
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Southwest Community Health Center . Summary: The Call Center Representative serves as a key point of contact for patients, clinical staff, and the public, delivering exceptional customer service in a fast-paced call center environment. This role is responsible for accurately scheduling patient appointments, performing efficient data entry, and managing a high volume of incoming calls. Representatives also assist in directing callers to the appropriate departments or personnel as needed. Responsibilities
Responsible for scheduling appointments across five clinical departments. Provide support in addressing the reason for each patient’s call, ensuring accurate screening and appropriate service coordination. Identify patients’ needs, clarify information, and offer appropriate solutions in accordance with established policies and procedures. Operate a multi-line telephone system to answer, screen, and direct calls efficiently, using appropriate systems and communication protocols. Accurately gather, verify, and input patient demographic information into the system. Answer all calls in a courteous and professional manner, maintaining a high standard of customer service. Meet departmental goals and performance objectives consistently. Promptly report any issues or concerns to the manager or, in their absence, to the designated officer. Perform all other related duties assigned by leadership. Qualifications
Demonstrate proficiency with job related telecommunication equipment. Experience in a healthcare/medical setting highly desired. Ability to work with a high-volume key performance indicator. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Bilingual skills (English/Portuguese/Haitian/Creole or other languages) preferred. Required Education
High School diploma or GED is required. Note: Bilingual skills preferred as listed above. Physical Requirements and Work Environment
The physical requirements and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity sufficient to operate phones, computers, and other office equipment. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. Acknowledgments
I have reviewed and understand the above position guide and believe it to be accurate and complete. I also understand that the company retains the right to change this position guide at any time. I also understand that this job description is not a contract for work. Seniorities
Seniority level: Entry level Employment type
Full-time Job function
Other Industries
Hospitals and Health Care
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Call Center Representative 1
role at
Southwest Community Health Center . Summary: The Call Center Representative serves as a key point of contact for patients, clinical staff, and the public, delivering exceptional customer service in a fast-paced call center environment. This role is responsible for accurately scheduling patient appointments, performing efficient data entry, and managing a high volume of incoming calls. Representatives also assist in directing callers to the appropriate departments or personnel as needed. Responsibilities
Responsible for scheduling appointments across five clinical departments. Provide support in addressing the reason for each patient’s call, ensuring accurate screening and appropriate service coordination. Identify patients’ needs, clarify information, and offer appropriate solutions in accordance with established policies and procedures. Operate a multi-line telephone system to answer, screen, and direct calls efficiently, using appropriate systems and communication protocols. Accurately gather, verify, and input patient demographic information into the system. Answer all calls in a courteous and professional manner, maintaining a high standard of customer service. Meet departmental goals and performance objectives consistently. Promptly report any issues or concerns to the manager or, in their absence, to the designated officer. Perform all other related duties assigned by leadership. Qualifications
Demonstrate proficiency with job related telecommunication equipment. Experience in a healthcare/medical setting highly desired. Ability to work with a high-volume key performance indicator. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Bilingual skills (English/Portuguese/Haitian/Creole or other languages) preferred. Required Education
High School diploma or GED is required. Note: Bilingual skills preferred as listed above. Physical Requirements and Work Environment
The physical requirements and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity sufficient to operate phones, computers, and other office equipment. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. Acknowledgments
I have reviewed and understand the above position guide and believe it to be accurate and complete. I also understand that the company retains the right to change this position guide at any time. I also understand that this job description is not a contract for work. Seniorities
Seniority level: Entry level Employment type
Full-time Job function
Other Industries
Hospitals and Health Care
#J-18808-Ljbffr