Petco
Overview
Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. Position Overview: The Solutions Manager is the key driver for the guest experience and leading a selling culture in the Pet Care Center, through the lens of Petco’s vision of “Healthier Pets. Happier People. Better World.” The Solutions Manager is the Selling Model champion and role model for all relationship building touch points with Petco guests. The Solutions Manager will coach and mentor all Pet Care Center partners in the culture of selling and engagement to support and drive the customer experience. The Solutions Manager assists the General Manager in hiring, developing, scheduling, and managing a high-performing team that consistently delivers top-line sales growth across all Pet Care Center categories including services; as well as assists in managing all aspects of the Pet Care Center’s business in accordance with Petco operational standards and safety procedures. Position Responsibilities
Utilize a deep understanding of business acumen to measure, analyze and diagnose business trends and to implement business improvement plans. Accountable for driving the implementation and execution of guest-centric programs such as nutrition standards, companion animal sales, seasonal promotions, and services to meet and exceed sales targets. Leads with an Omni Channel sales mindset to solve for the guest needs (Services, Vet Services, Loyalty Programs, BOPUS, Endless Aisle, Repeat Delivery). Accountable as Leader on Duty for supporting Pet Care Center execution, training, communication and implementation of company initiatives, programs, policies, procedures, safety practices, guest escalations and promotions. Process register transactions to create a great guest experience. Be a role model within our selling model and support guest interactions as needed. Accountable for recruiting, hiring, training, coaching, validation, recognition, performance management and development of all directly reporting partners to run the Pet Care Center efficiently and to Petco standards, including effective execution of selling and service behaviors. Ensure the weekly schedule maximizes sales floor coverage and guest engagement using Petco selling behaviors. Promote a positive leadership culture of teamwork, inclusion and collaboration with clear direction aligned across departments. Responsible for ongoing replenishment and brand standards in partnership with the operations team. Display and champion the Petco Leadership Expectations. Other Essential Duties
Model inspiring leadership and selling behaviors; provide proactive leadership to maintain a positive business climate. Promote safety; ensure policies, procedures and safety standards are observed and new policies are properly implemented. Foster a collaborative culture; promote ideas and opportunities to increase efficiency and guest engagement. Prioritize talent development; maintain a strong talent bench and pursue internal training and external recruitment opportunities. Engage and be present; represent Petco’s brand with high standards in a positive working environment. Education And Experience
A high school diploma or equivalent; some college business/management courses preferred. 2+ years of management experience required; 3+ years preferred. Must be licensed to operate a motor vehicle. Proficiency in Outlook, Word, Excel, PowerPoint and related applications; strong guest service and people development skills. Aptitude for demonstrating strong guest service and the ability to instruct others. Supervisory Responsibility
Directly supervises the Solutions LOD, Solutions Generalists, Solutions Specialists Grooming Salon Leader and Dog Trainers. Influences Vetco and Vet Hospital guest strategies and participates in hiring decisions. Attract, hire, and retain top selling-focused talent; participate in new partner and leader interviews and selection. Work Environment
This role requires weekend availability to support key sales hours. Most duties are indoors; occasional stocking, customer carry-outs, and bank deposits may require brief movement. Bending, kneeling, moving up to 50 pounds, and standing for long periods may be required. Some travel may be needed. Equal Opportunity Employer
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. The pay ranges outlined below are presented in accordance with state-specific regulations and may vary by location. Actual pay rates depend on position, location, experience and applicable laws. Salary Range: $25.50 - $39.50. For a detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO, see the Petco careers benefits page. To translate this webpage to Spanish or other languages, use your browser translate feature. Instructions may vary by browser. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries: Retail
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Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. Position Overview: The Solutions Manager is the key driver for the guest experience and leading a selling culture in the Pet Care Center, through the lens of Petco’s vision of “Healthier Pets. Happier People. Better World.” The Solutions Manager is the Selling Model champion and role model for all relationship building touch points with Petco guests. The Solutions Manager will coach and mentor all Pet Care Center partners in the culture of selling and engagement to support and drive the customer experience. The Solutions Manager assists the General Manager in hiring, developing, scheduling, and managing a high-performing team that consistently delivers top-line sales growth across all Pet Care Center categories including services; as well as assists in managing all aspects of the Pet Care Center’s business in accordance with Petco operational standards and safety procedures. Position Responsibilities
Utilize a deep understanding of business acumen to measure, analyze and diagnose business trends and to implement business improvement plans. Accountable for driving the implementation and execution of guest-centric programs such as nutrition standards, companion animal sales, seasonal promotions, and services to meet and exceed sales targets. Leads with an Omni Channel sales mindset to solve for the guest needs (Services, Vet Services, Loyalty Programs, BOPUS, Endless Aisle, Repeat Delivery). Accountable as Leader on Duty for supporting Pet Care Center execution, training, communication and implementation of company initiatives, programs, policies, procedures, safety practices, guest escalations and promotions. Process register transactions to create a great guest experience. Be a role model within our selling model and support guest interactions as needed. Accountable for recruiting, hiring, training, coaching, validation, recognition, performance management and development of all directly reporting partners to run the Pet Care Center efficiently and to Petco standards, including effective execution of selling and service behaviors. Ensure the weekly schedule maximizes sales floor coverage and guest engagement using Petco selling behaviors. Promote a positive leadership culture of teamwork, inclusion and collaboration with clear direction aligned across departments. Responsible for ongoing replenishment and brand standards in partnership with the operations team. Display and champion the Petco Leadership Expectations. Other Essential Duties
Model inspiring leadership and selling behaviors; provide proactive leadership to maintain a positive business climate. Promote safety; ensure policies, procedures and safety standards are observed and new policies are properly implemented. Foster a collaborative culture; promote ideas and opportunities to increase efficiency and guest engagement. Prioritize talent development; maintain a strong talent bench and pursue internal training and external recruitment opportunities. Engage and be present; represent Petco’s brand with high standards in a positive working environment. Education And Experience
A high school diploma or equivalent; some college business/management courses preferred. 2+ years of management experience required; 3+ years preferred. Must be licensed to operate a motor vehicle. Proficiency in Outlook, Word, Excel, PowerPoint and related applications; strong guest service and people development skills. Aptitude for demonstrating strong guest service and the ability to instruct others. Supervisory Responsibility
Directly supervises the Solutions LOD, Solutions Generalists, Solutions Specialists Grooming Salon Leader and Dog Trainers. Influences Vetco and Vet Hospital guest strategies and participates in hiring decisions. Attract, hire, and retain top selling-focused talent; participate in new partner and leader interviews and selection. Work Environment
This role requires weekend availability to support key sales hours. Most duties are indoors; occasional stocking, customer carry-outs, and bank deposits may require brief movement. Bending, kneeling, moving up to 50 pounds, and standing for long periods may be required. Some travel may be needed. Equal Opportunity Employer
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. The pay ranges outlined below are presented in accordance with state-specific regulations and may vary by location. Actual pay rates depend on position, location, experience and applicable laws. Salary Range: $25.50 - $39.50. For a detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO, see the Petco careers benefits page. To translate this webpage to Spanish or other languages, use your browser translate feature. Instructions may vary by browser. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries: Retail
#J-18808-Ljbffr