Fairmont
Job Description
Reporting to the Spa Operations Manager, responsibilities and essential job functions include but are not limited to the following. Consistently provide professional, engaging, and friendly service that exceeds guest expectations:
Create a welcoming atmosphere during guest check-in and check-out.
Maintain a high level of professionalism in all aspects of job performance.
Host guests through the facility, familiarizing them with the surroundings, and explaining the wellness journey.
Educate guests on spa experiences and retail offerings, suggesting products tailored to their needs to enhance their at-home wellness routine.
Guide guests in making reservations, recommending multiple treatments and up-sells to maximize their spa experience.
Communicate all changes, cancellations, and additions to the Back of House Leadership team.
Promote a safe working environment by adhering to Hotel health and safety standards.
Process transactions and adjustments in Book4Time daily.
Accept responsibility for the cash drawer and ensure it balances at the close of shift.
Be able to lift up to 20 pounds as needed.
Perform any duties and responsibilities as assigned, including completion of daily checklists.
Qualifications: Qualifications
Previous experience is an asset in a salon or spa
Sales experience required, preferably in a salon, spa, or luxury hospitality environment.
Must be able to read, write and speak English
Bilingual is an asset
Basic computer skills required
Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shift
Visa Requirements:
Proof of eligibility to work in the United States is required.
Additional Information
Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
**Our commitment to Diversity & Inclusion: **
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! ** #BELIMITLESS**
Reporting to the Spa Operations Manager, responsibilities and essential job functions include but are not limited to the following. Consistently provide professional, engaging, and friendly service that exceeds guest expectations:
Create a welcoming atmosphere during guest check-in and check-out.
Maintain a high level of professionalism in all aspects of job performance.
Host guests through the facility, familiarizing them with the surroundings, and explaining the wellness journey.
Educate guests on spa experiences and retail offerings, suggesting products tailored to their needs to enhance their at-home wellness routine.
Guide guests in making reservations, recommending multiple treatments and up-sells to maximize their spa experience.
Communicate all changes, cancellations, and additions to the Back of House Leadership team.
Promote a safe working environment by adhering to Hotel health and safety standards.
Process transactions and adjustments in Book4Time daily.
Accept responsibility for the cash drawer and ensure it balances at the close of shift.
Be able to lift up to 20 pounds as needed.
Perform any duties and responsibilities as assigned, including completion of daily checklists.
Qualifications: Qualifications
Previous experience is an asset in a salon or spa
Sales experience required, preferably in a salon, spa, or luxury hospitality environment.
Must be able to read, write and speak English
Bilingual is an asset
Basic computer skills required
Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shift
Visa Requirements:
Proof of eligibility to work in the United States is required.
Additional Information
Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
**Our commitment to Diversity & Inclusion: **
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! ** #BELIMITLESS**