Samaritan's Purse
Front Desk Clerk, Samaritan Inn
Samaritan's Purse, North Wilkesboro, North Carolina, United States, 28674
Job Description
Get Involved!
Get Involved!
As the first point of contact for guests at Samaritan Inn, Front Desk Clerks play a vital role in creating a welcoming and supportive environment. They are responsible for greeting all guests with warmth and professionalism, ensuring attentive, courteous, and efficient service throughout the entire guest experiencefrom check-in to check-out.
Note:
This position is primarily for the first shift, Monday through Thursday, from 6:30 AM to 2:30 PM. However, due to the Inn's dynamic needs, we ask that candidates remain flexible with their work hours .
A Day in the Life of a Front Desk Clerk:
At Samaritans Purse, the Gospel really is the center of all we do! We start each day with a time of devotion and spend time praying for each other, our staff, and volunteers who serve around the globe.
In the role of
Front Desk Clerk
, you will have the opportunity to: Maintain your personal relationship with Jesus Christ and be an effective witness for Him Greet guests upon arrival in a friendly and professional manner and perform all check-in tasks, including guest registration information, key distribution, and sharing information regarding amenities. Provide check-out information and assist guests upon departure from Samaritan Inn. Process reservation requests as assigned by the Manager Respond attentively, timely, and caringly to guests' questions, issues, and concerns. Communicate effectively with housekeeping staff to ensure rooms are ready for occupancy. Maintain updates in the reservation software about the status of housekeeping rooms. Ensure front desk, lobby, and common areas are neat and clean, including trash removal and supplies at the front desk area are organized and tidy Follow established procedures to report maintenance issues and follow up as needed. Follows established front desk procedures to ensure all Samaritan Inn guests have a positive experience for the duration of their stay . Follow policies and procedures of Samaritans Purse as set forth in the Policy Manual. Maintain a thorough knowledge of all safety and emergency procedures and r espond swiftly and effectively, following protocol, in any Samaritan Inn emergency or unsafe situation. Promptly alerting security and the Samaritan Inn Manager. All other duties as assigned Learn more about serving with Samaritans Purse .
Qualifications & Experience :
Associate degree and at least five (5) years of customer service experience with at least two (2) years as a team lead strongly preferred; or an equivalent combination of experience and education Excellent customer service skills in attentiveness, listening, and appropriate questioning to determine the level of service needed Ability to effectively present information in one-on-one and small group situations Working knowledge of Microsoft Office Suite, including Word, Excel, and Outlook Ability to learn the reservation software system General knowledge of various office equipment, including phone system, printer, and copier Ability to work a flexible schedule as needed Ability to work successfully as a member of a team and independently with moderate supervision Ability to process and handle confidential information while maintaining discretion Ability to multitask and shift priorities in challenging situations while maintaining composure Ability to maintain keen situational awareness and meet the needs of guests and/or provide resources before being asked Ability to remain calm and make sound decisions under pressure and/or in emergency situations Job Location:
North Wilkesboro, NC
Type:
Full-Time
Language Requirement:
Fluency in English
Benefits:
On-site Medical Clinic (staff and dependents) Medical, prescription, dental & vision insurance Flexible Spending Account (FSA) Long-term and Short-term disability insurance Paid Family Medical Leave Term Life Insurance 401(k) retirement savings plan 10 paid holidays 12 vacation/personal days 10 sick days Samaritan's Purse Mission Statement:
Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.
Samaritan's Purse Statement of Faith:
We believe the Bible to be the inspired, the only infallible, authoritative Word of God. 1 Thessalonians 2:13; 2 Timothy 3:15-17. We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit. Matthew 28:19; John 10:30; Ephesians 4:4-6. We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15. We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7. We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life. John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16,17,18; Ephesians 6:12; Colossians 2:6-10. We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment. 1 Corinthians 15:51-57; Revelation 20:11-15. We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church. 1 Corinthians 12:12, 27; Ephesians 1:22-23. We believe that the ministry of evangelism and discipleship a responsibility of all followers of Jesus Christ. Matthew 28:18-20; Acts 1:8; Romans 10:9-15; 1 Peter 3:15. We believe Gods plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made to complete each other. God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society. For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female. Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9. We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism. Matthew 9:35-38; 22:37-39, 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15. We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen. Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10. We believe that God wonderfully and immutably creates each person biological male or female. These two distinct but complementary sexes together reflect the image and likeness of God. Rejection of ones biological sex is a rejection of Gods merciful design and creative order. Genesis 1:26-27;1 Corinthians 6:9; Deuteronomy 22:5
Get Involved!
Get Involved!
As the first point of contact for guests at Samaritan Inn, Front Desk Clerks play a vital role in creating a welcoming and supportive environment. They are responsible for greeting all guests with warmth and professionalism, ensuring attentive, courteous, and efficient service throughout the entire guest experiencefrom check-in to check-out.
Note:
This position is primarily for the first shift, Monday through Thursday, from 6:30 AM to 2:30 PM. However, due to the Inn's dynamic needs, we ask that candidates remain flexible with their work hours .
A Day in the Life of a Front Desk Clerk:
At Samaritans Purse, the Gospel really is the center of all we do! We start each day with a time of devotion and spend time praying for each other, our staff, and volunteers who serve around the globe.
In the role of
Front Desk Clerk
, you will have the opportunity to: Maintain your personal relationship with Jesus Christ and be an effective witness for Him Greet guests upon arrival in a friendly and professional manner and perform all check-in tasks, including guest registration information, key distribution, and sharing information regarding amenities. Provide check-out information and assist guests upon departure from Samaritan Inn. Process reservation requests as assigned by the Manager Respond attentively, timely, and caringly to guests' questions, issues, and concerns. Communicate effectively with housekeeping staff to ensure rooms are ready for occupancy. Maintain updates in the reservation software about the status of housekeeping rooms. Ensure front desk, lobby, and common areas are neat and clean, including trash removal and supplies at the front desk area are organized and tidy Follow established procedures to report maintenance issues and follow up as needed. Follows established front desk procedures to ensure all Samaritan Inn guests have a positive experience for the duration of their stay . Follow policies and procedures of Samaritans Purse as set forth in the Policy Manual. Maintain a thorough knowledge of all safety and emergency procedures and r espond swiftly and effectively, following protocol, in any Samaritan Inn emergency or unsafe situation. Promptly alerting security and the Samaritan Inn Manager. All other duties as assigned Learn more about serving with Samaritans Purse .
Qualifications & Experience :
Associate degree and at least five (5) years of customer service experience with at least two (2) years as a team lead strongly preferred; or an equivalent combination of experience and education Excellent customer service skills in attentiveness, listening, and appropriate questioning to determine the level of service needed Ability to effectively present information in one-on-one and small group situations Working knowledge of Microsoft Office Suite, including Word, Excel, and Outlook Ability to learn the reservation software system General knowledge of various office equipment, including phone system, printer, and copier Ability to work a flexible schedule as needed Ability to work successfully as a member of a team and independently with moderate supervision Ability to process and handle confidential information while maintaining discretion Ability to multitask and shift priorities in challenging situations while maintaining composure Ability to maintain keen situational awareness and meet the needs of guests and/or provide resources before being asked Ability to remain calm and make sound decisions under pressure and/or in emergency situations Job Location:
North Wilkesboro, NC
Type:
Full-Time
Language Requirement:
Fluency in English
Benefits:
On-site Medical Clinic (staff and dependents) Medical, prescription, dental & vision insurance Flexible Spending Account (FSA) Long-term and Short-term disability insurance Paid Family Medical Leave Term Life Insurance 401(k) retirement savings plan 10 paid holidays 12 vacation/personal days 10 sick days Samaritan's Purse Mission Statement:
Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.
Samaritan's Purse Statement of Faith:
We believe the Bible to be the inspired, the only infallible, authoritative Word of God. 1 Thessalonians 2:13; 2 Timothy 3:15-17. We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit. Matthew 28:19; John 10:30; Ephesians 4:4-6. We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15. We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7. We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life. John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16,17,18; Ephesians 6:12; Colossians 2:6-10. We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment. 1 Corinthians 15:51-57; Revelation 20:11-15. We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church. 1 Corinthians 12:12, 27; Ephesians 1:22-23. We believe that the ministry of evangelism and discipleship a responsibility of all followers of Jesus Christ. Matthew 28:18-20; Acts 1:8; Romans 10:9-15; 1 Peter 3:15. We believe Gods plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made to complete each other. God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society. For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female. Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9. We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism. Matthew 9:35-38; 22:37-39, 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15. We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen. Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10. We believe that God wonderfully and immutably creates each person biological male or female. These two distinct but complementary sexes together reflect the image and likeness of God. Rejection of ones biological sex is a rejection of Gods merciful design and creative order. Genesis 1:26-27;1 Corinthians 6:9; Deuteronomy 22:5