Senior Demo Builder Solutions Architect, Amazon Connect Job at Amazon Web Servic

Senior Demo Builder Solutions Architect, Amazon Connect

Join to apply for the Senior Demo Builder Solutions Architect, Amazon Connect role at Amazon Web Services (AWS)

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Do you enjoy helping customers visualize solving their most critical business challenges using innovative solutions? Are you a passionate storyteller intrigued by the challenges of diverse businesses and industries - especially when it comes to delivering a superior customer experience? If so, come build with us at AWS!

As a Demo Builder Solutions Architect within the Specialist Solutions team, you will join a dynamic team environment to develop easy-to-use, standardized, and reliable demo artifacts and enablement for a global sales organization. In this hands-on role, you will become an expert on AWS Applied AI Applications and develop compelling demonstrations that help AWS customers envision transforming their business.

You will collaborate closely with our product, product marketing, and go-to-market teams to ensure demos reflect AWS' rapid pace of innovation and maintain visibility across the business. By synthesizing customer feedback from direct engagements, you will inform both the demo pipeline and AWS product roadmap.

You will also evangelize AWS Applied AI solutions and industry trends in the business optimization/customer experience space using through public speaking/analyst events and customer engagements like workshops, user group meetings, online videos, and conferences. Supporting these efforts, you will create and share best practices and technical content (e.g. demos, code samples, reference architectures).

Key Job Responsibilities:

• Design and implement innovative code-based solutions for complex Amazon Connect use cases, leveraging and showcasing Applied AI
• Create and publish high-quality technical artifacts including demos, sample code, and starter projects that inspire customers to build with Amazon Connect
• Define coding standards and establish team norms for build projects
• Own the technical bar for specialist artifacts and standards for Amazon Connect demos
• Lead cross-functional collaboration to develop RFx solutions and scalable enablement collateral that empowers our global sales and partner organizations.
• Understand customer goals and challenges and translate them into compelling solution demonstrations.
• Become an expert on AWS Applied AI solutions, and design and prototype end-to-end solutions using technologies that span multiple contact center subdomains (e.g. omnichannel engagement, agent experience, analytics, workforce optimization).
• Create mechanisms to streamline engagement processes between key stakeholders (e.g. sales and services team), and use data from insights and trends to prioritize pipeline of demands.
• You will be required to travel to meet customers when needed (less than 10%).

Basic Qualifications:

• 10+ years of experience working as a solutions architect in global sales teams or equivalent experience.
• Experience with enterprise customer experience cloud technologies (e.g. CRM, service automation, data and analytics, knowledge management).
• Experience with scripting (e.g. python, java, c#, .NET, Node.js).
• Ability to influence customer and internal business decision makers as a thought leader and subject matter expert, through storytelling.

Preferred Qualifications:

• Full stack development experience, including React, Typescript, and modern web frameworks
• Experience working hands-on with generative AI (e.g. coding assistants, productivity assistants, agentic workflows)
• Experience with CI/CD tools and unit testing frameworks
• Proven ability to relate technical solutions to business outcomes through storytelling Experience selling to Fortune 1000 and/or Global 2000 organizations.
• Proven ability to influence customer and internal stakeholders at the executive level
• Experience building demos for analysts and tier 1 marketing events

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.