TikTok
Product Manager (Feed Safety) - TikTok Safety Product (San Jose)
TikTok, San Jose, California, United States, 95199
Product Manager (Feed Safety) - TikTok Safety Product (San Jose)
About the Team
The Safety Product (or Platform Responsibility) team is at the forefront of building and optimizing content safety systems. With a focus on optimizing and advancing content safety, we leverage advanced large language models to enhance review efficiency, risk control, and user trust. Working closely with business and technical stakeholders, we deliver scalable solutions that keep pace with rapid global growth.
Responsibilities
Understand current quality problems and how it impacts various user groups, define success metrics, and prioritize solutions based on user needs, internal as well as external factors.
Work with xFN stakeholders (Policy, Legal, Operations, Engineering, Trust and Safety, human moderators, Data Science) across timezones, teams and org charts. Drive solutions to improve TikTok feed quality, drive creator and user satisfaction, and mitigate brand risk.
Be a strong voice for diverse user groups, including stakeholders who may not be using TikTok (eg : parents of some minors).
Keep a keen eye on State of the art ML improvements, and think of how that can help our users.
We strive to provide users with a high quality bar across our product. We expect you to take initiative to drive quality improvements across different teams, even when you are not directly responsible for their features.
Keep an eye on current market trends, public perception, and external regulatory environments across different markets, and stay ahead of the curve. We intend to push boundaries by delivering industry leading experiences.
Have the ability and experience to deliver a product end to end in an extremely fast moving environment. We expect you to set up processes ensuring that you can deliver on time.
Have humility and a willingness to learn. This is a very fast moving industry, and the type of work you do changes significantly over short periods of time. You should have the mentality to constantly learn new things and improve.
Qualifications Minimum Qualifications
3+ years of experience working on large feed products, especially in improving feed quality.
Prior experience with AI/ML is a must.
Experience dealing with trade offs between quality, diversity and other topline metrics.
Ability to deep dive into technical details of ML systems with engineers, and metrics with the Data Science team.
Experience dealing with multi-sided marketplace.
Ability to deliver improvements requiring collaboration across multiple stakeholders in different timezones. Building trusted relationships is important. You should set up processes to ensure that things move on time, and there are no communication gaps.
Preferred Qualifications
Strong understanding of Trust & Safety (TNS) systems and content moderation workflows.
Experience working with recommendation strategies to ensure safe and responsible content distribution at scale.
About TikTok TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work toward every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request.
Job Information Compensation: Base salary range $149,040 – $311,600 annually. Benefits include medical, dental, vision, 401(k) with company match, paid parental leave, short‑term and long‑term disability, life insurance, wellbeing benefits, 10 paid holidays, 10 paid sick days, 17 days of Paid Personal Time. The company reserves the right to modify or change these benefits programs at any time, with or without notice.
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Responsibilities
Understand current quality problems and how it impacts various user groups, define success metrics, and prioritize solutions based on user needs, internal as well as external factors.
Work with xFN stakeholders (Policy, Legal, Operations, Engineering, Trust and Safety, human moderators, Data Science) across timezones, teams and org charts. Drive solutions to improve TikTok feed quality, drive creator and user satisfaction, and mitigate brand risk.
Be a strong voice for diverse user groups, including stakeholders who may not be using TikTok (eg : parents of some minors).
Keep a keen eye on State of the art ML improvements, and think of how that can help our users.
We strive to provide users with a high quality bar across our product. We expect you to take initiative to drive quality improvements across different teams, even when you are not directly responsible for their features.
Keep an eye on current market trends, public perception, and external regulatory environments across different markets, and stay ahead of the curve. We intend to push boundaries by delivering industry leading experiences.
Have the ability and experience to deliver a product end to end in an extremely fast moving environment. We expect you to set up processes ensuring that you can deliver on time.
Have humility and a willingness to learn. This is a very fast moving industry, and the type of work you do changes significantly over short periods of time. You should have the mentality to constantly learn new things and improve.
Qualifications Minimum Qualifications
3+ years of experience working on large feed products, especially in improving feed quality.
Prior experience with AI/ML is a must.
Experience dealing with trade offs between quality, diversity and other topline metrics.
Ability to deep dive into technical details of ML systems with engineers, and metrics with the Data Science team.
Experience dealing with multi-sided marketplace.
Ability to deliver improvements requiring collaboration across multiple stakeholders in different timezones. Building trusted relationships is important. You should set up processes to ensure that things move on time, and there are no communication gaps.
Preferred Qualifications
Strong understanding of Trust & Safety (TNS) systems and content moderation workflows.
Experience working with recommendation strategies to ensure safe and responsible content distribution at scale.
About TikTok TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work toward every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request.
Job Information Compensation: Base salary range $149,040 – $311,600 annually. Benefits include medical, dental, vision, 401(k) with company match, paid parental leave, short‑term and long‑term disability, life insurance, wellbeing benefits, 10 paid holidays, 10 paid sick days, 17 days of Paid Personal Time. The company reserves the right to modify or change these benefits programs at any time, with or without notice.
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