Logo
BCForward

Hybrid Customer Service Call Center Representative Job at BCForward in Rio Ranch

BCForward, Rio Rancho, NM, US, 87144

Save Job

Job Description

Job Description

BCforward is currently seeking a highly motivated Hybrid Customer Service/ Call Center Representative in Rio Rancho, NM.

Position Title: Hybrid Customer Service/ Call Center Representative

Location: Rio Rancho, NM, 87144

Pay Rate: $19/hr to $19.59/hr on W2

Anticipated Start Date: 11/03/2025

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 24+ Months (contract position)

Job Type: (40+ HOURS WEEKLY], [CONTRACT], [Hybrid]

Job Description:

  • Start Date: November 1st
  • Inbound and outbound calls but mainly inbound.
  • Resources would handle 13 to 15 calls per day which average call time about 16 min.
  • These are customer service individuals that has some tech familiarity. For example, knowing what a hard drive is but the client is not looking for technical gurus.
  • 3 days onsite and 2 days remote.
  • Training is 3 to 4 weeks.
  • 90% of the current workers work a schedule from Monday – Friday 8 am to 5 pm. Another 10% work Thursday – Tuesday. Manager is flexible on schedules and most resocues would work 1st schedule as mentioned.
  • If anyone is interested in the Thursday through Tuesday schedule, please let me know.
  • 2 rounds on interviews 1st onsite 2nd remote.
  • Manager wants the resources to accomplish the following: Based on the training provided increased diagnostic accuracy in taking care of customers and report problem statements.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

Call Center, Customer Service

Company Description
About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.