NTT DATA North America
Desktop Support Technician – NTT DATA North America
Location: Mahwah, New Jersey, United States
Employment type: Full-time
Seniority level: Mid-Senior level
Job Overview NTT DATA North America is hiring a Desktop Support Technician in Mahwah, NJ to provide level II support for desktop and MAC environments.
Responsibilities
Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems
Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues
Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks
Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff
Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to elevate issues not resolved at this level to management
Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention
Ensure all tickets are resolved within documented service levels
Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem
Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs
Possess excellent presentation, verbal communication and written skills
Provide technology refresh support as needed
Basic Qualifications
3+ years of experience with end user support & desktop support
3+ years of experience with Windows operating system, local/network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager and/or Admin Commands
Preferred Skills
Able to work on feet for up to 8 hours per day and lift items up to 50 lbs
A+ Certification Highly Preferred
Must be flexible to work off-hours when necessary.
Must have a valid driver’s license and personal vehicle for travel between client offices
Equal Opportunity NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EOO rights under the law, please click here. For Pay Transparency information, please click here.
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Employment type: Full-time
Seniority level: Mid-Senior level
Job Overview NTT DATA North America is hiring a Desktop Support Technician in Mahwah, NJ to provide level II support for desktop and MAC environments.
Responsibilities
Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems
Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues
Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks
Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff
Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to elevate issues not resolved at this level to management
Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention
Ensure all tickets are resolved within documented service levels
Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem
Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs
Possess excellent presentation, verbal communication and written skills
Provide technology refresh support as needed
Basic Qualifications
3+ years of experience with end user support & desktop support
3+ years of experience with Windows operating system, local/network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager and/or Admin Commands
Preferred Skills
Able to work on feet for up to 8 hours per day and lift items up to 50 lbs
A+ Certification Highly Preferred
Must be flexible to work off-hours when necessary.
Must have a valid driver’s license and personal vehicle for travel between client offices
Equal Opportunity NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EOO rights under the law, please click here. For Pay Transparency information, please click here.
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