Girl Scouts Heart of New Jersey
Member Placement Specialist
Girl Scouts Heart of New Jersey, Westfield, New Jersey, us, 07090
Who We Are
Girl Scouts Heart of New Jersey (GSHNJ) is one of four Girl Scout Councils supporting the New Jersey area. We service all of Hudson, Essex, Union, Somerset, Hunterdon, and portions of Middlesex and Warren counties. We operate offices in Westfield and North Branch, NJ; and maintain camp properties in Maplewood, Hillsborough, and Middleville, NJ.
The Mission Building girls of courage, confidence, and character who make the world a better place. Here at GSHNJ, we offer every girl a chance to do something amazing!
The Role Member Placement Specialist who will be responsible for nurturing membership and volunteerism leads, converting them to members, and working with service unit teams and/or troops to place them into volunteer roles and/or troops as appropriate. Under the direction of the Member Placement Manager, the Member Placement Specialist executes effective strategies and goals that lead to community relationship building, member recruitment and placement, and achieving the highest levels of support and responsiveness to our prospects and members.
Responsibilities
Optimizes council-wide and area-specific campaigns that leverage the Girl Scout value proposition to serve council recruitment, placement, and retention priorities.
Understands and supports local and national lead generation and nurturing techniques and campaigns; branding; systems changes; programming and opportunities relevant to prospects and members across all facets of Membership’s business.
Responds appropriately to staff, member, and prospect inquiries via email, phone, and in-person.
Responds to and nurtures prospects to the point of conversion.
Nurtures relationships with service unit volunteers to facilitate placement of new volunteers and members throughout GSHNJ’s service area.
Contributes to and leverages internal processes to catalog customer transactions and achieve high levels of customer support and responsiveness.
Works closely with Volunteer Experience team to ensure two-way communication with service unit teams that promotes their creation, functioning, and collaboration in achieving council goals.
Works closely with Member Support team to streamline the placement process once conversion from prospect to customer is achieved.
Adheres to internal policies, procedures, business processes, and workflows to maintain standards, staff efficiency, and to meet business demand.
Engages in troubleshooting, problem solving, service recovery, and conflict resolution to maintain a customer‑centric environment.
Ensures Girl Scouting is open to all youth and adults by actively participating in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude.
Complies with GSHNJ’s Charter of Values, and uses it as the basis for personal conduct, conflict resolution, and correspondence with customers and coworkers.
Remains current on GSUSA’s and GSHNJ’s initiatives, and national and local trends affecting youth, and is able to correspond with team members and customers accordingly.
Performs other duties as necessary or assigned.
Qualifications
B.A. or equivalent with two or more years of relevant experience.
Proficiency in Microsoft Office, databases, and web‑browsing software.
Ability to quickly learn new software applications as necessary.
Familiarity with Salesforce software and applications preferred.
Lead generation and lead nurturing best practices preferred.
Sales conversion best practices preferred.
Ability to communicate clearly both verbally and in writing.
Strong public relations skills and ability to develop community collaborations; able to relate well to both adults and children.
Capacity to, independently and as part of a team, plan, organize and prioritize work while managing deadlines in a fast‑paced environment.
Ability to work effectively in a team setting and individually.
Organized, detail oriented, and customer focused.
Ability to project a high level of professionalism while networking in the public arena. Ability to speak passionately and with conviction about the Girl Scout Mission and its importance to the public.
Ability to make sound decisions; escalates as necessary.
Demonstrated abilities in planning, evaluation, and analysis.
Strong motivational, organizational, and problem‑solving skills.
Demonstrated reasoning and negotiation skills to identify and resolve conflict.
Additional Eligibility Qualifications
Flexibility to shift work hours as needed, including evenings and weekends.
Ability to lift and manipulate up to 30 pounds of Girl Scouting products, supplies, or materials.
A valid driver’s license is required if driving a council vehicle. Reliable transportation, whether the employee’s own vehicle or public transportation, is necessary for travel between council properties and throughout the entire service area as needed.
Become a registered member of Girl Scouts and maintain membership for duration of employment.
Benefits We are proud to offer a comprehensive benefits package to support the health and well‑being of our employees. Benefits for our full‑time employees include medical, dental, and vision insurance; a 403(b) retirement plan; paid time off for vacation, sick days, and holidays; life and disability insurance; professional development opportunities; and a supportive and inclusive work environment.
Equal Opportunity Employer Statement Girl Scouts Heart of New Jersey is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. GSHNJ does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other federal, state or local protected class.
#J-18808-Ljbffr
The Mission Building girls of courage, confidence, and character who make the world a better place. Here at GSHNJ, we offer every girl a chance to do something amazing!
The Role Member Placement Specialist who will be responsible for nurturing membership and volunteerism leads, converting them to members, and working with service unit teams and/or troops to place them into volunteer roles and/or troops as appropriate. Under the direction of the Member Placement Manager, the Member Placement Specialist executes effective strategies and goals that lead to community relationship building, member recruitment and placement, and achieving the highest levels of support and responsiveness to our prospects and members.
Responsibilities
Optimizes council-wide and area-specific campaigns that leverage the Girl Scout value proposition to serve council recruitment, placement, and retention priorities.
Understands and supports local and national lead generation and nurturing techniques and campaigns; branding; systems changes; programming and opportunities relevant to prospects and members across all facets of Membership’s business.
Responds appropriately to staff, member, and prospect inquiries via email, phone, and in-person.
Responds to and nurtures prospects to the point of conversion.
Nurtures relationships with service unit volunteers to facilitate placement of new volunteers and members throughout GSHNJ’s service area.
Contributes to and leverages internal processes to catalog customer transactions and achieve high levels of customer support and responsiveness.
Works closely with Volunteer Experience team to ensure two-way communication with service unit teams that promotes their creation, functioning, and collaboration in achieving council goals.
Works closely with Member Support team to streamline the placement process once conversion from prospect to customer is achieved.
Adheres to internal policies, procedures, business processes, and workflows to maintain standards, staff efficiency, and to meet business demand.
Engages in troubleshooting, problem solving, service recovery, and conflict resolution to maintain a customer‑centric environment.
Ensures Girl Scouting is open to all youth and adults by actively participating in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude.
Complies with GSHNJ’s Charter of Values, and uses it as the basis for personal conduct, conflict resolution, and correspondence with customers and coworkers.
Remains current on GSUSA’s and GSHNJ’s initiatives, and national and local trends affecting youth, and is able to correspond with team members and customers accordingly.
Performs other duties as necessary or assigned.
Qualifications
B.A. or equivalent with two or more years of relevant experience.
Proficiency in Microsoft Office, databases, and web‑browsing software.
Ability to quickly learn new software applications as necessary.
Familiarity with Salesforce software and applications preferred.
Lead generation and lead nurturing best practices preferred.
Sales conversion best practices preferred.
Ability to communicate clearly both verbally and in writing.
Strong public relations skills and ability to develop community collaborations; able to relate well to both adults and children.
Capacity to, independently and as part of a team, plan, organize and prioritize work while managing deadlines in a fast‑paced environment.
Ability to work effectively in a team setting and individually.
Organized, detail oriented, and customer focused.
Ability to project a high level of professionalism while networking in the public arena. Ability to speak passionately and with conviction about the Girl Scout Mission and its importance to the public.
Ability to make sound decisions; escalates as necessary.
Demonstrated abilities in planning, evaluation, and analysis.
Strong motivational, organizational, and problem‑solving skills.
Demonstrated reasoning and negotiation skills to identify and resolve conflict.
Additional Eligibility Qualifications
Flexibility to shift work hours as needed, including evenings and weekends.
Ability to lift and manipulate up to 30 pounds of Girl Scouting products, supplies, or materials.
A valid driver’s license is required if driving a council vehicle. Reliable transportation, whether the employee’s own vehicle or public transportation, is necessary for travel between council properties and throughout the entire service area as needed.
Become a registered member of Girl Scouts and maintain membership for duration of employment.
Benefits We are proud to offer a comprehensive benefits package to support the health and well‑being of our employees. Benefits for our full‑time employees include medical, dental, and vision insurance; a 403(b) retirement plan; paid time off for vacation, sick days, and holidays; life and disability insurance; professional development opportunities; and a supportive and inclusive work environment.
Equal Opportunity Employer Statement Girl Scouts Heart of New Jersey is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. GSHNJ does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other federal, state or local protected class.
#J-18808-Ljbffr