Randstad Digital Americas
IT-Sr Capability Analyst
Randstad Digital Americas, Minneapolis, Minnesota, United States, 55400
2 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
This range is provided by Randstad Digital Americas. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$32.00/hr - $42.00/hr Job Summary
As a member of the OptumRx Clinical Engagement Solutions team, the Sr. Capability Analyst will support the operational and technical needs of clinical communication platforms and client onboarding processes. Remote, contract-to-perm role focuses on application support, client configuration, and issue resolution across multiple pharmacy and clinical data products. The analyst works closely with Agile Product Owners, Capability Managers, and business stakeholders to ensure timely and accurate client setup, system stability, and operational readiness. Responsibilities
Provide Tier 1/Tier 2 support for clinical communication applications, including issue triage, resolution, and escalation. Monitor system performance, data flows, and error logs to proactively identify and resolve issues. Support onboarding and configuration of new clients and use cases. Maintain setup documentation, configuration templates, and client-specific requirements. Coordinate with product, IT, and business teams to ensure accurate and timely client deployments. Participate in UAT and regression testing for new features and releases. Validate data loads, mappings, and transformations for pharmacy and clinical datasets. Maintain operational dashboards and reporting tools to track support metrics and client setup status. Document SOPs, runbooks, and knowledge base articles for support and setup processes. Required Qualifications
1-3 years of experience in application support, client services, or healthcare operations. Bachelor's degree in healthcare, pharmacy, information systems, or related field. Familiarity with pharmacy data, clinical workflows, or healthcare IT systems. Strong analytical and troubleshooting skills. Experience with ticketing systems (e.g., ServiceNow, Jira). Basic SQL or data querying skills. Excellent communication and documentation abilities. Ability to work independently and manage multiple priorities in a remote environment. Equal Opportunity Employer
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.
#J-18808-Ljbffr
$32.00/hr - $42.00/hr Job Summary
As a member of the OptumRx Clinical Engagement Solutions team, the Sr. Capability Analyst will support the operational and technical needs of clinical communication platforms and client onboarding processes. Remote, contract-to-perm role focuses on application support, client configuration, and issue resolution across multiple pharmacy and clinical data products. The analyst works closely with Agile Product Owners, Capability Managers, and business stakeholders to ensure timely and accurate client setup, system stability, and operational readiness. Responsibilities
Provide Tier 1/Tier 2 support for clinical communication applications, including issue triage, resolution, and escalation. Monitor system performance, data flows, and error logs to proactively identify and resolve issues. Support onboarding and configuration of new clients and use cases. Maintain setup documentation, configuration templates, and client-specific requirements. Coordinate with product, IT, and business teams to ensure accurate and timely client deployments. Participate in UAT and regression testing for new features and releases. Validate data loads, mappings, and transformations for pharmacy and clinical datasets. Maintain operational dashboards and reporting tools to track support metrics and client setup status. Document SOPs, runbooks, and knowledge base articles for support and setup processes. Required Qualifications
1-3 years of experience in application support, client services, or healthcare operations. Bachelor's degree in healthcare, pharmacy, information systems, or related field. Familiarity with pharmacy data, clinical workflows, or healthcare IT systems. Strong analytical and troubleshooting skills. Experience with ticketing systems (e.g., ServiceNow, Jira). Basic SQL or data querying skills. Excellent communication and documentation abilities. Ability to work independently and manage multiple priorities in a remote environment. Equal Opportunity Employer
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.
#J-18808-Ljbffr