JourneyPure
(12 month) Desktop & Systems Support (Primarily Mac Environment)
Reports to : Director of Operations
Employment Information:
Full time, 12-month non-bargaining unit position
Position Scope:
The primary role of the Desktop & Systems Support is to perform a wide range of duties providing computer technical support for staff at all levels of the organization and for all educational programs for the Pennsylvania School for the Deaf (PSD).
Qualifications: 3-5 years experience troubleshooting and repairing personal computer systems in an educational setting. Familiarity with basic electrical safety issues related to computer repair andtroubleshooting. Ability to read and understand technical documentation to aid in trouble-shooting andproblem resolution. Basic understanding of networking concepts and configurations. Familiarity with cloud based servers. Ability to use databases and spreadsheets for data collection. Ability to work positively with other members of the workgroup and with users. Must also have excellent troubleshooting skills, with confidence and motivation to acquire, and implement solutions. Must have the ability to support computer-related technologies such as Interactive White Boards, desktop and laptop computers, printer/scanners, iPads, iPhones, digital cameras(video and still) - as well as audio-visual setups including LCD projection equipment,public address systems, etc. Apple Certification as an Authorized Repair Technician is desired. Google G Suite certification is desired Customer service mindset required Must be self-motivated, able to work independently, a supportive team player, and an excellent communicator. Ability to communicate how to use PSD's technology, software and systems to all levels of the organization. Willingness and patience to walk through and support staff that need additional assistance. Knowledge of or willingness to learn sign language. Responsibilities:
Maintenance and troubleshooting of all campus wide systems. Install and maintain computers and related hardware, as well as software. Performs diagnostic testing and trouble-shooting of hardware and software. Respond to inquiries and requests for assistance with the organization's computer systems, and related technologies. Identify problems, troubleshoot and provide solutions to assist users. Work on a variety of projects and requests involving computer setup and configuration, upgrades, work tracking, research, documentation, inventory, end user training, and communication with vendors for product evaluations and support. Participates in strategic planning and budget planning and tracking. Oversees the Audio-visual needs of the school. Evaluates the need for and recommends new technology to meet the School's academic needs. Other responsibilities as deemed appropriate by the Director of Operations and/or Headof School. Requirements
Physical Demands:
Willingness to travel within the state, to travel overnight, and to work occasional evenings and weekends Occasionally lift up to 15 lbs. Generally works in standard office conditions and climate. Works in a highly stressful environment dealing with a wide variety of challenges, deadlines and a varied and diverse array of contacts. Regularly walk, sit, stand, kneel, crouch, stoop and reach with hands and arms. Manual dexterity to efficiently operate a computer keyboard and other business machines. Near vision sufficient to read written communications and computer display screen
Reports to : Director of Operations
Employment Information:
Full time, 12-month non-bargaining unit position
Position Scope:
The primary role of the Desktop & Systems Support is to perform a wide range of duties providing computer technical support for staff at all levels of the organization and for all educational programs for the Pennsylvania School for the Deaf (PSD).
Qualifications: 3-5 years experience troubleshooting and repairing personal computer systems in an educational setting. Familiarity with basic electrical safety issues related to computer repair andtroubleshooting. Ability to read and understand technical documentation to aid in trouble-shooting andproblem resolution. Basic understanding of networking concepts and configurations. Familiarity with cloud based servers. Ability to use databases and spreadsheets for data collection. Ability to work positively with other members of the workgroup and with users. Must also have excellent troubleshooting skills, with confidence and motivation to acquire, and implement solutions. Must have the ability to support computer-related technologies such as Interactive White Boards, desktop and laptop computers, printer/scanners, iPads, iPhones, digital cameras(video and still) - as well as audio-visual setups including LCD projection equipment,public address systems, etc. Apple Certification as an Authorized Repair Technician is desired. Google G Suite certification is desired Customer service mindset required Must be self-motivated, able to work independently, a supportive team player, and an excellent communicator. Ability to communicate how to use PSD's technology, software and systems to all levels of the organization. Willingness and patience to walk through and support staff that need additional assistance. Knowledge of or willingness to learn sign language. Responsibilities:
Maintenance and troubleshooting of all campus wide systems. Install and maintain computers and related hardware, as well as software. Performs diagnostic testing and trouble-shooting of hardware and software. Respond to inquiries and requests for assistance with the organization's computer systems, and related technologies. Identify problems, troubleshoot and provide solutions to assist users. Work on a variety of projects and requests involving computer setup and configuration, upgrades, work tracking, research, documentation, inventory, end user training, and communication with vendors for product evaluations and support. Participates in strategic planning and budget planning and tracking. Oversees the Audio-visual needs of the school. Evaluates the need for and recommends new technology to meet the School's academic needs. Other responsibilities as deemed appropriate by the Director of Operations and/or Headof School. Requirements
Physical Demands:
Willingness to travel within the state, to travel overnight, and to work occasional evenings and weekends Occasionally lift up to 15 lbs. Generally works in standard office conditions and climate. Works in a highly stressful environment dealing with a wide variety of challenges, deadlines and a varied and diverse array of contacts. Regularly walk, sit, stand, kneel, crouch, stoop and reach with hands and arms. Manual dexterity to efficiently operate a computer keyboard and other business machines. Near vision sufficient to read written communications and computer display screen