Receptionist Job at Plymouth Physical Therapy Specialists in Ann Arbor

Company Description

For over 30 years, Plymouth Physical Therapy Specialists has been dedicated to our patients, always putting their needs first. Our team, with a wide range of professional skills, is committed to providing outpatient care in orthopedics, sports injuries, joint replacement, industrial rehabilitation, pediatrics, and geriatrics. We are fully equipped to offer the latest, research‑backed treatments for a maximized rehabilitation experience.

Job Description

Plymouth Physical Therapy Specialists is looking for a professional, friendly and organized front desk receptionist to join our growing team. The ideal candidate will be detail-oriented, able to handle a multi‑line phone system, and multi‑task in a fast‑paced environment, while maintaining a welcoming presence with patients as the first greeter. The position will involve customer service, insurance verification, data entry, and overseeing day‑to‑day operations.

Responsibilities

• Obtain and enter new patient demographics and update patient information in the computer system for billing accuracy.
• Obtain insurance information and verify benefits/authorizations as required by office policies.
• Collect copays and balances as required by office policies.
• Review all forms for accuracy and completion per office policies.
• Schedule patient appointments at check‑out.
• Answer phones and transfer to appropriate staff.
• Maintain a clean and orderly waiting area.
• Adhere to HIPAA regulations and guidelines.
• Complete additional tasks to assist the Director and Practice Manager as necessary.

Qualifications

• Computer proficiency.
• Effective organization and problem‑solving skills.
• Excellent customer service, interpersonal and communication skills.
• High level of accuracy and attention to detail.
• Ability to work independently or within a team setting.
• Ability to multitask and prioritize responsibilities.

Additional Information

• 20‑30 hours per week.
• Clinic hours are from 6 AM to 7 PM.
• Some Saturdays may be required.