Call Center Scheduler Job at Indiana University Health in Indianapolis

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Overview

Our Indianapolis team is looking for a dynamic individual to join our System Patient Access Center. This entry-level role serves as the “Virtual Front Office” for a host of outpatient physician practices in the Indianapolis area. The opportunity to work hybrid and/or remote is available after training and performance expectations are met, which is a minimum of 30 days. Onsite location is at 250 N. Shadeland Ave with hours between 7am-5pm, no weekends or holidays.

Responsibilities

• Multi-task and utilize multiple screens and programs.
• Provide exceptional values-based customer service to patients and providers.
• Work independently and meet daily objectives.
• Communicate effectively with patients, providers, and team members.

Qualifications

• At least one year of experience in hospital or physician revenue cycle is strongly preferred.
• Requires working knowledge of patient registration and financial clearance.
• Requires a high level of interpersonal and problem solving skills.
• Requires effective written and verbal communication skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative and meet objectives.

Before being eligible to work from home, a team member must submit proof of internet speed test resulting in minimum internet speed requirements of 20 MG download and 10 MB Upload to ensure all systems work appropriately and effectively.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industries

Hospitals and Health Care

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