Brooklyn Museum
Museum Overview
The Brooklyn Museum is a world-renowned cultural institution dedicated to preserving and showcasing art, history, and heritage. Our mission is to bring people together through art and experiences that inspire celebration, compassion, courage, and the will to act. Our vision is to serve as an institution where art is a powerful force for personal transformation and social change. Celebrating our differences and learning about our diverse communities through our collections, exhibitions, and programming is the core of who we are and what we do.
We are committed to creating and cultivating a community of talented, passionate people who are inspired to make the Museum an important hub of community activity and a great global destination. Our staff have the opportunity to grow their professional skills and work collaboratively with colleagues they admire and respect.
About The Role We recently launched a new website, CMS, and CRM, marking a pivotal moment in our digital transformation. We’re now seeking a Senior Product Manager to guide and evolve our digital ecosystem, including ticketing, membership, content management, and internal systems.
This is a high-impact role for a versatile product manager who thrives on doing a bit of everything—analytics, user testing, technical scoping, and cross‑functional communication. As the sole Product Manager working with internal teams and external developers, you’ll be the connective tissue helping to shape the visitor experience, drive revenue, and improve operational efficiency. You’ll be responsible for identifying, hiring, and managing external developers and technical vendors to service various museum projects. You understand how technical pieces fit together, and you’ll work closely with technical partners to clarify constraints, troubleshoot blockers, and keep the work on track.
This is a hybrid, full-time role with flexible hours and a rare opportunity to support mission‑driven digital initiatives at one of New York’s most vibrant cultural institutions.
This is a two‑year, grant‑funded union position.
Responsibilities
Develop the product strategy and user journeys across key digital experiences, search, exhibitions, shop, landing pages, and checkout optimization
Collaborate across departments to develop roadmaps that prioritize work based on strategic goals, user needs, and available resources
Communicate product direction, trade‑offs, and impact clearly to internal stakeholders across teams and leadership
Identify, hire, and manage external developers or vendors based on project needs and collaborate closely to ensure high‑quality delivery
Own technical documentation, translate complex issues for non‑technical audiences, and ensure solutions align with our strategic goals
Design and lead an A/B testing program to optimize conversion, engagement, and revenue
Define KPIs and evaluate performance using tools like GA4, Hotjar, GTM, and Looker Studio
Make clear, data‑informed decisions while also gathering and factoring in input from key stakeholders across the institution
Plan and run user testing sessions to validate product decisions and inform the user journey
Qualifications
3+ years in digital product management, ideally in a mission‑driven or nonprofit context
Strong fluency in analytics tools: GA4, Google Tag Manager, Hotjar, Looker Studio
Technically adept—able to collaborate closely with engineers, ask the right questions, and make informed trade‑offs across architecture, tooling, and implementation options
Experience with Sanity, Tessitura, SQL, TMS (The Museum System), ElasticSearch, and/or NetX is a plus
Strong communicator, comfortable making tough prioritization calls and leading through ambiguity
Experience running or supporting user research and usability testing
Experience using project management software (we’re on Airtable)
Based in or willing to relocate to the NYC area (hybrid work expected)
Bonus: Experience with JavaScript, Node.js, React, Next.js, Tailwind, AWS
Bonus: Familiarity with museums or other arts and cultural institutions
Bonus: Experience with CRO and A/B testing
Department:
Digital
Reports to:
Director of Digital Content
Position type:
Full‑time, Temporary 2‑year contract
Union status:
Union – UAW Local 2110
FLSA status:
Exempt
Salary:
$126072
Apply online:
Please submit your resume, LinkedIn URL, and a few sentences telling us about a specific experience on your resume that you think best prepares you for product work in a cultural institution like the Brooklyn Museum. What did you learn from it that you would carry into this role?
#J-18808-Ljbffr
We are committed to creating and cultivating a community of talented, passionate people who are inspired to make the Museum an important hub of community activity and a great global destination. Our staff have the opportunity to grow their professional skills and work collaboratively with colleagues they admire and respect.
About The Role We recently launched a new website, CMS, and CRM, marking a pivotal moment in our digital transformation. We’re now seeking a Senior Product Manager to guide and evolve our digital ecosystem, including ticketing, membership, content management, and internal systems.
This is a high-impact role for a versatile product manager who thrives on doing a bit of everything—analytics, user testing, technical scoping, and cross‑functional communication. As the sole Product Manager working with internal teams and external developers, you’ll be the connective tissue helping to shape the visitor experience, drive revenue, and improve operational efficiency. You’ll be responsible for identifying, hiring, and managing external developers and technical vendors to service various museum projects. You understand how technical pieces fit together, and you’ll work closely with technical partners to clarify constraints, troubleshoot blockers, and keep the work on track.
This is a hybrid, full-time role with flexible hours and a rare opportunity to support mission‑driven digital initiatives at one of New York’s most vibrant cultural institutions.
This is a two‑year, grant‑funded union position.
Responsibilities
Develop the product strategy and user journeys across key digital experiences, search, exhibitions, shop, landing pages, and checkout optimization
Collaborate across departments to develop roadmaps that prioritize work based on strategic goals, user needs, and available resources
Communicate product direction, trade‑offs, and impact clearly to internal stakeholders across teams and leadership
Identify, hire, and manage external developers or vendors based on project needs and collaborate closely to ensure high‑quality delivery
Own technical documentation, translate complex issues for non‑technical audiences, and ensure solutions align with our strategic goals
Design and lead an A/B testing program to optimize conversion, engagement, and revenue
Define KPIs and evaluate performance using tools like GA4, Hotjar, GTM, and Looker Studio
Make clear, data‑informed decisions while also gathering and factoring in input from key stakeholders across the institution
Plan and run user testing sessions to validate product decisions and inform the user journey
Qualifications
3+ years in digital product management, ideally in a mission‑driven or nonprofit context
Strong fluency in analytics tools: GA4, Google Tag Manager, Hotjar, Looker Studio
Technically adept—able to collaborate closely with engineers, ask the right questions, and make informed trade‑offs across architecture, tooling, and implementation options
Experience with Sanity, Tessitura, SQL, TMS (The Museum System), ElasticSearch, and/or NetX is a plus
Strong communicator, comfortable making tough prioritization calls and leading through ambiguity
Experience running or supporting user research and usability testing
Experience using project management software (we’re on Airtable)
Based in or willing to relocate to the NYC area (hybrid work expected)
Bonus: Experience with JavaScript, Node.js, React, Next.js, Tailwind, AWS
Bonus: Familiarity with museums or other arts and cultural institutions
Bonus: Experience with CRO and A/B testing
Department:
Digital
Reports to:
Director of Digital Content
Position type:
Full‑time, Temporary 2‑year contract
Union status:
Union – UAW Local 2110
FLSA status:
Exempt
Salary:
$126072
Apply online:
Please submit your resume, LinkedIn URL, and a few sentences telling us about a specific experience on your resume that you think best prepares you for product work in a cultural institution like the Brooklyn Museum. What did you learn from it that you would carry into this role?
#J-18808-Ljbffr