Gusto
Senior Product Manager, Unified Service Platform
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Senior Product Manager, Unified Service Platform
role at
Gusto
About Gusto At Gusto, we are on a mission to grow the small business economy. We handle the hard stuff—payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we support more than 400,000 small businesses across the country and build a workplace that represents and celebrates the customers we serve.
By The Numbers
Named #1 best software for small business of 2024 by G2
2,700+ employees in the United States, Canada, Mexico, and Turkey
Over $500M in annual revenue
There are 6.2M employers in the US; 98% have fewer than 100 employees
What Product Management Is Like At Gusto
High-autonomy, entrepreneurial Product Managers build high-impact solutions for small businesses and their employees
Our product team is lean, providing a high degree of impact and ownership
We serve small and medium businesses and care deeply about lifting up these business owners
About The Team
Gusto equips small businesses with essential tools—Payroll, Benefits, Time Tracking, and Financial Products—backed by our Unified Service Platform (USP) team
The USP team powers Gusto’s ability to scale while maintaining top-tier customer satisfaction
Join us to elevate our support and service experience, empowering teams to deliver seamless, efficient, and transformative customer experiences that go beyond expectations
Here’s What You’ll Do Day-to-day
Ownership: Translate customer needs and market insights into a robust product strategy; manage the entire product lifecycle, from concept to launch and continuous refinement; drive revenue growth and improve customer engagement through strategic optimization of service offerings
North Star: Lead initiatives to enhance customer satisfaction and loyalty, balancing efficiency and scalability through innovative tools and AI integration
Collaborate: Work closely with design, engineering, data, and operations teams to develop and implement AI/ML-powered tools that improve customer experience and efficiency
Drive Decisions: Employ a customer-centric approach, leveraging strong analytical skills and data-driven insights to inform product decisions; design and execute A/B tests to optimize product features and enhance the customer experience
Here’s What We're Looking For
Experience: 5+ years of product management experience or adjacent roles, with a proven track record of improving customer experience (CX) and directly impacting revenue
Customer-First Approach: Strong commitment to understanding customer needs and delivering solutions that increase satisfaction and revenue
Strategic Decision-Making: Adept at balancing long-term objectives with immediate successes and making informed, tough decisions that inspire and motivate teams
Bias for action: Combine empathy with strong organizational skills, executing projects effectively and always seeking to learn and apply first principles thinking
Communication and Collaboration: Proven ability to work effectively with cross-functional teams, building trust, fostering collaboration, and influencing without authority to achieve shared goals
Our cash compensation amount for this role is $152,000/yr to $190,000/yr in Denver, and $184,000/yr to $230,000/yr for San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise, and may vary from the amounts listed above.
Where PMs at Gusto work We have offices in Denver, San Francisco, and New York and have remote team members across the US and Canada. We are also actively hiring for the following hubs: Toronto, Canada and Seattle, WA. Employees based in those locations will work from the office on designated days approximately 2-3 days per week (or more depending on role).
Equal Opportunity Employer Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, marital status, ancestry, physical or mental disability, veteran status, or other legally protected characteristic. Gusto considers qualified applicants with criminal histories consistent with applicable federal, state, and local law and is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans throughout the application process. If you require a medical or religious accommodation at any time during your candidate journey, please fill out this form and a member of our team will get in touch.
Compensation and Benefits Learn more about our Total Rewards philosophy and benefit plans to support you’s health, financial well-being, and career upside.
#J-18808-Ljbffr
Senior Product Manager, Unified Service Platform
role at
Gusto
About Gusto At Gusto, we are on a mission to grow the small business economy. We handle the hard stuff—payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we support more than 400,000 small businesses across the country and build a workplace that represents and celebrates the customers we serve.
By The Numbers
Named #1 best software for small business of 2024 by G2
2,700+ employees in the United States, Canada, Mexico, and Turkey
Over $500M in annual revenue
There are 6.2M employers in the US; 98% have fewer than 100 employees
What Product Management Is Like At Gusto
High-autonomy, entrepreneurial Product Managers build high-impact solutions for small businesses and their employees
Our product team is lean, providing a high degree of impact and ownership
We serve small and medium businesses and care deeply about lifting up these business owners
About The Team
Gusto equips small businesses with essential tools—Payroll, Benefits, Time Tracking, and Financial Products—backed by our Unified Service Platform (USP) team
The USP team powers Gusto’s ability to scale while maintaining top-tier customer satisfaction
Join us to elevate our support and service experience, empowering teams to deliver seamless, efficient, and transformative customer experiences that go beyond expectations
Here’s What You’ll Do Day-to-day
Ownership: Translate customer needs and market insights into a robust product strategy; manage the entire product lifecycle, from concept to launch and continuous refinement; drive revenue growth and improve customer engagement through strategic optimization of service offerings
North Star: Lead initiatives to enhance customer satisfaction and loyalty, balancing efficiency and scalability through innovative tools and AI integration
Collaborate: Work closely with design, engineering, data, and operations teams to develop and implement AI/ML-powered tools that improve customer experience and efficiency
Drive Decisions: Employ a customer-centric approach, leveraging strong analytical skills and data-driven insights to inform product decisions; design and execute A/B tests to optimize product features and enhance the customer experience
Here’s What We're Looking For
Experience: 5+ years of product management experience or adjacent roles, with a proven track record of improving customer experience (CX) and directly impacting revenue
Customer-First Approach: Strong commitment to understanding customer needs and delivering solutions that increase satisfaction and revenue
Strategic Decision-Making: Adept at balancing long-term objectives with immediate successes and making informed, tough decisions that inspire and motivate teams
Bias for action: Combine empathy with strong organizational skills, executing projects effectively and always seeking to learn and apply first principles thinking
Communication and Collaboration: Proven ability to work effectively with cross-functional teams, building trust, fostering collaboration, and influencing without authority to achieve shared goals
Our cash compensation amount for this role is $152,000/yr to $190,000/yr in Denver, and $184,000/yr to $230,000/yr for San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise, and may vary from the amounts listed above.
Where PMs at Gusto work We have offices in Denver, San Francisco, and New York and have remote team members across the US and Canada. We are also actively hiring for the following hubs: Toronto, Canada and Seattle, WA. Employees based in those locations will work from the office on designated days approximately 2-3 days per week (or more depending on role).
Equal Opportunity Employer Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, marital status, ancestry, physical or mental disability, veteran status, or other legally protected characteristic. Gusto considers qualified applicants with criminal histories consistent with applicable federal, state, and local law and is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans throughout the application process. If you require a medical or religious accommodation at any time during your candidate journey, please fill out this form and a member of our team will get in touch.
Compensation and Benefits Learn more about our Total Rewards philosophy and benefit plans to support you’s health, financial well-being, and career upside.
#J-18808-Ljbffr