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ServiceNow

Senior Staff Product Manager - Observability

ServiceNow, Atlanta, Georgia, United States, 30383

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Senior Staff Product Manager - Network Observability Platform

We are looking for an

AI-native product leader

with a strong background in

network observability, cloud networking, or infrastructure platforms

to drive the

next generation of intelligent, compliance-aware observability

for

hyperscaler and sovereign cloud environments . This role goes beyond traditional monitoring — you will design and deliver capabilities that leverage

AI/ML, LLMs, and agentic automation

to: Predict

network degradations before they impact services. Automate

compliance validation for sovereign workloads. Orchestrate

autonomous remediation workflows that minimize human intervention. Responsibilities: Define and execute a multi-year AI-native network observability strategy. Establish a vision for predictive, automated observability. Design and deliver AI/ML-powered telemetry pipelines. Embed LLM-based reasoning agents for root cause analysis and remediation recommendations. Requirements: 10+ years in product management or platform ownership in networking, observability, or cloud infrastructure. 3+ years of experience integrating AI/ML into products. Deep understanding of network protocols and telemetry standards. Proven experience with hyperscaler networking architectures and sovereign cloud environments. Preferred Qualifications: Experience designing AI-native observability platforms for regulated, multi-cloud environments. Background in agentic AI workflows for infrastructure operations. Expertise in air-gapped AI deployments and sovereign-compliant ML pipelines. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

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