Reworld Waste
Program Manager - Environmental National Accounts
Reworld Waste, Milwaukee, Wisconsin, United States, 53244
Program Manager - Environmental National Accounts
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Program Manager - Environmental National Accounts
role at
Reworld Waste
About Reworld Waste Reworld is a leader in sustainable waste solutions, helping customers achieve carbon‑negative outcomes through innovative materials management.
Role Overview The Program Manager supports the Environmental National Accounts team, managing transactional needs of national broker portfolio and internal processes to enable growth.
Work Location Work From home WI
Compensation Pay range: $75,000-$90,000
Responsibilities
Act as primary liaison for national broker accounts, ensuring timely, high‑quality service and responsiveness.
Manage transactional aspects—profiles, approvals, scheduling coordination—to maintain strong customer relationships.
Support pricing and proposal workflows, ensuring accuracy and alignment with internal stakeholders.
Participate in customer calls, QBRs, and meetings to provide account‑level updates and address issues.
Maintain accurate Salesforce records and dashboards for visibility into account activity and performance.
Track approvals and profiling status across accounts; partner with technical and compliance teams to expedite timelines.
Develop and maintain trackers and SOPs that improve internal workflows and customer service efficiency.
Support contract renewals, extensions, and price adjustments in collaboration with Sales and Finance.
Generate internal dashboards and customer‑facing reports on service levels, volumes, and spend.
Monitor KPIs including account activity, retention risks, and expansion opportunities; elevate insights to leadership.
Assist in developing business reviews and presentations for executive stakeholders and key customers.
Partner with regional operations, compliance, and commercial teams to resolve customer issues and execute programs.
Coordinate with Finance, Legal, and Supply Chain to support contract execution and customer onboarding.
Facilitate communication across internal stakeholders to ensure seamless account delivery.
Requirements
Bachelor’s degree strongly preferred, or equivalent relevant experience.
3+ years of customer service, account management, or program coordination experience, ideally in environmental services, logistics, or B2B.
Proficiency in Salesforce (or other CRM platforms), Microsoft Excel, and PowerPoint; experience with data reporting tools a plus.
Strong organizational skills with attention to detail and ability to manage multiple priorities.
Excellent communication and interpersonal skills, with the ability to build trust across a range of stakeholders.
Analytical mindset with comfort in pulling, interpreting, and presenting data.
Ability to travel up to 25%.
Equal Opportunity Employer Reworld is an Equal Opportunity Employer. We will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by law.
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Program Manager - Environmental National Accounts
role at
Reworld Waste
About Reworld Waste Reworld is a leader in sustainable waste solutions, helping customers achieve carbon‑negative outcomes through innovative materials management.
Role Overview The Program Manager supports the Environmental National Accounts team, managing transactional needs of national broker portfolio and internal processes to enable growth.
Work Location Work From home WI
Compensation Pay range: $75,000-$90,000
Responsibilities
Act as primary liaison for national broker accounts, ensuring timely, high‑quality service and responsiveness.
Manage transactional aspects—profiles, approvals, scheduling coordination—to maintain strong customer relationships.
Support pricing and proposal workflows, ensuring accuracy and alignment with internal stakeholders.
Participate in customer calls, QBRs, and meetings to provide account‑level updates and address issues.
Maintain accurate Salesforce records and dashboards for visibility into account activity and performance.
Track approvals and profiling status across accounts; partner with technical and compliance teams to expedite timelines.
Develop and maintain trackers and SOPs that improve internal workflows and customer service efficiency.
Support contract renewals, extensions, and price adjustments in collaboration with Sales and Finance.
Generate internal dashboards and customer‑facing reports on service levels, volumes, and spend.
Monitor KPIs including account activity, retention risks, and expansion opportunities; elevate insights to leadership.
Assist in developing business reviews and presentations for executive stakeholders and key customers.
Partner with regional operations, compliance, and commercial teams to resolve customer issues and execute programs.
Coordinate with Finance, Legal, and Supply Chain to support contract execution and customer onboarding.
Facilitate communication across internal stakeholders to ensure seamless account delivery.
Requirements
Bachelor’s degree strongly preferred, or equivalent relevant experience.
3+ years of customer service, account management, or program coordination experience, ideally in environmental services, logistics, or B2B.
Proficiency in Salesforce (or other CRM platforms), Microsoft Excel, and PowerPoint; experience with data reporting tools a plus.
Strong organizational skills with attention to detail and ability to manage multiple priorities.
Excellent communication and interpersonal skills, with the ability to build trust across a range of stakeholders.
Analytical mindset with comfort in pulling, interpreting, and presenting data.
Ability to travel up to 25%.
Equal Opportunity Employer Reworld is an Equal Opportunity Employer. We will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr