Lyons Consulting Group
Managing Delivery Architect - ServiceNow HRSD Architect
Lyons Consulting Group, Atlanta, Georgia, United States, 30383
Job Description
Managing Delivery Architect – ServiceNow HRSD Architect Location: Dallas, TX; Atlanta, GA; New York, NY; Houston, TX; Chicago, IL; New Jersey area near NY
Travel: 25%
Job description:
The ServiceNow HRSD Architect is a strategic and technical leader responsible for designing, developing, and implementing Human Resources Service Delivery (HRSD) solutions on the ServiceNow platform. This role involves collaborating with clients to understand HR business processes, translating them into scalable ServiceNow solutions, and guiding delivery teams through implementation and optimization.
Key Responsibilities Architecture & Solution Design – Lead the design and architecture of end-to-end ServiceNow HRSD solutions including HR Service Configuration, HR Criteria, Catalog Items, and Security Configurations.
Translate business outcomes into technical requirements and solution blueprints.
Optimize service catalogs and SLAs through process mapping and taxonomy consolidation.
Development & Configuration – Develop custom applications, workflows, UI policies, business rules, and UI Builder interfaces.
Implement lifecycle events, activity sets, and automated triggers for onboarding / offboarding.
Configure HR templates, record producers, and dynamic assignment rules for case management workflows.
Integration & Performance – Design and implement integrations with HR systems such as Workday, ADP, and SAP using REST APIs or Integration Hub.
Troubleshoot and optimize HRSD performance using instance health dashboards, database index analyzers, and workflow reviews.
Ensure GDPR compliance through domain separation and location-based ACLs.
Governance & Leadership – Conduct workshops and training sessions to educate clients and internal teams on ServiceNow HRSD capabilities.
Mentor junior developers and guide cross-functional teams through delivery cycles.
Provide technical documentation including design specs, configuration guides, and operational playbooks.
Required Qualifications Bachelor’s degree in Computer Science, IT, or related field.
5+ years of experience as a ServiceNow Architect with HRSD focus.
Deep knowledge of HR processes, case management, and knowledge management.
ServiceNow Certified Technical Architect, Certified Application Developer, and HRSD Implementation Specialist.
Proficiency in JavaScript, REST / SOAP APIs, and ServiceNow scripting tools.
Preferred Qualifications Experience with Agile / Scrum methodologies and client-facing consulting.
Familiarity with HRSD performance optimization and access control strategies.
Strong interpersonal and communication skills with a customer-centric approach.
Key Competencies Strategic solutioning and architecture
HR process reengineering and automation
Integration and data synchronization
Performance tuning and compliance
Stakeholder engagement and training
Agile delivery and documentation
Life at Capgemini Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as (k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child / elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported global revenues of €22.1 billion.
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Managing Delivery Architect – ServiceNow HRSD Architect Location: Dallas, TX; Atlanta, GA; New York, NY; Houston, TX; Chicago, IL; New Jersey area near NY
Travel: 25%
Job description:
The ServiceNow HRSD Architect is a strategic and technical leader responsible for designing, developing, and implementing Human Resources Service Delivery (HRSD) solutions on the ServiceNow platform. This role involves collaborating with clients to understand HR business processes, translating them into scalable ServiceNow solutions, and guiding delivery teams through implementation and optimization.
Key Responsibilities Architecture & Solution Design – Lead the design and architecture of end-to-end ServiceNow HRSD solutions including HR Service Configuration, HR Criteria, Catalog Items, and Security Configurations.
Translate business outcomes into technical requirements and solution blueprints.
Optimize service catalogs and SLAs through process mapping and taxonomy consolidation.
Development & Configuration – Develop custom applications, workflows, UI policies, business rules, and UI Builder interfaces.
Implement lifecycle events, activity sets, and automated triggers for onboarding / offboarding.
Configure HR templates, record producers, and dynamic assignment rules for case management workflows.
Integration & Performance – Design and implement integrations with HR systems such as Workday, ADP, and SAP using REST APIs or Integration Hub.
Troubleshoot and optimize HRSD performance using instance health dashboards, database index analyzers, and workflow reviews.
Ensure GDPR compliance through domain separation and location-based ACLs.
Governance & Leadership – Conduct workshops and training sessions to educate clients and internal teams on ServiceNow HRSD capabilities.
Mentor junior developers and guide cross-functional teams through delivery cycles.
Provide technical documentation including design specs, configuration guides, and operational playbooks.
Required Qualifications Bachelor’s degree in Computer Science, IT, or related field.
5+ years of experience as a ServiceNow Architect with HRSD focus.
Deep knowledge of HR processes, case management, and knowledge management.
ServiceNow Certified Technical Architect, Certified Application Developer, and HRSD Implementation Specialist.
Proficiency in JavaScript, REST / SOAP APIs, and ServiceNow scripting tools.
Preferred Qualifications Experience with Agile / Scrum methodologies and client-facing consulting.
Familiarity with HRSD performance optimization and access control strategies.
Strong interpersonal and communication skills with a customer-centric approach.
Key Competencies Strategic solutioning and architecture
HR process reengineering and automation
Integration and data synchronization
Performance tuning and compliance
Stakeholder engagement and training
Agile delivery and documentation
Life at Capgemini Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as (k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child / elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported global revenues of €22.1 billion.
Get the future you want |
#J-18808-Ljbffr