American Airlines
Sr Associate Engineer/ Engineer, IT Service Management
American Airlines, Dallas, Texas, United States, 75215
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
Work in a diverse, high‑performing team dedicated to technical excellence, focusing relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
IT Service Management (ITSM) provides a comprehensive set of practices, policies, and procedures designed to manage and deliver IT services, emphasizing alignment with business objectives and user satisfaction.
As an observability engineer you will ensure software systems are effectively monitored and maintained, improving visibility of system performance and collaborating closely with developers, operations teams, and stakeholders.
What You'll Do
Write, test, and document technical work products (e.g., code, scripts, processes) according to organizational standards and practices.
Devote time to raising the quality and craftsmanship of products and systems.
Conduct root‑cause analysis to identify domain‑level problems and prescribe action items to mitigate them.
Design self‑contained systems within a team’s domain and lead implementations of significant capabilities in existing systems.
Coach team members on techniques to improve reliability, resiliency, security, and performance.
Decompose intricate designs into implementations that can be effectively built and maintained by less experienced engineers.
Anticipate trouble areas in systems under development and guide the team in instrumentation practices to ensure observability and supportability.
Define test suites and instrumentation that ensures targets for latency and availability are consistently met in production.
Lead through example by prioritizing the closure of open vulnerabilities.
Evaluate potential attack surfaces in systems under development, identify best practices to mitigate, and guide teams in their implementation.
Lead the team in identifying small batches of work to deliver the highest value quickly.
Ensure reuse is a first‑class consideration in all team implementations and advocate for broad reusability.
Formally mentor teammates and help guide them along learning journeys.
Observe the environment and identify opportunities for new approaches to problems.
All you'll need for success
Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or related technical discipline, or equivalent experience/training.
1+ years of experience designing, developing, and implementing large‑scale solutions in production environments.
Preferred Qualifications
Master’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or related technical discipline, or equivalent experience/training.
Airline industry experience.
Skills, Licenses & Certifications
Proficiency with deployment technologies: Kubernetes, Docker.
Source control: GitHub, Azure DevOps.
Cloud providers such as Azure and AWS.
Ability to optimize solutions for performance, resiliency, and reliability while maintaining simplicity.
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams.
Proficiency in Agile methodologies, such as SCRUM.
Proficiency in DevOps toolchain methodologies, including continuous integration and continuous deployment.
What You'll Get
Travel perks: Reach 365 destinations on more than 6,800 daily flights across our global network.
Health benefits: Immediate access to health, dental, prescription, and vision benefits, plus virtual doctor visits, flexible spending accounts, and more.
Wellness programs: Resources and support to help you be your best self.
401(k) program: Available upon hire, with employer contributions after one year depending on the workgroup.
Additional benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
Feel free to be yourself at American Inclusion and diversity are the foundations of our dynamic workforce. Our 20+ Employee Business Resource Groups connect our team members to customers, suppliers, communities, and shareholders, helping everyone reach their full potential and creating an inclusive work environment.
#J-18808-Ljbffr
Why you'll love this job
Work in a diverse, high‑performing team dedicated to technical excellence, focusing relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
IT Service Management (ITSM) provides a comprehensive set of practices, policies, and procedures designed to manage and deliver IT services, emphasizing alignment with business objectives and user satisfaction.
As an observability engineer you will ensure software systems are effectively monitored and maintained, improving visibility of system performance and collaborating closely with developers, operations teams, and stakeholders.
What You'll Do
Write, test, and document technical work products (e.g., code, scripts, processes) according to organizational standards and practices.
Devote time to raising the quality and craftsmanship of products and systems.
Conduct root‑cause analysis to identify domain‑level problems and prescribe action items to mitigate them.
Design self‑contained systems within a team’s domain and lead implementations of significant capabilities in existing systems.
Coach team members on techniques to improve reliability, resiliency, security, and performance.
Decompose intricate designs into implementations that can be effectively built and maintained by less experienced engineers.
Anticipate trouble areas in systems under development and guide the team in instrumentation practices to ensure observability and supportability.
Define test suites and instrumentation that ensures targets for latency and availability are consistently met in production.
Lead through example by prioritizing the closure of open vulnerabilities.
Evaluate potential attack surfaces in systems under development, identify best practices to mitigate, and guide teams in their implementation.
Lead the team in identifying small batches of work to deliver the highest value quickly.
Ensure reuse is a first‑class consideration in all team implementations and advocate for broad reusability.
Formally mentor teammates and help guide them along learning journeys.
Observe the environment and identify opportunities for new approaches to problems.
All you'll need for success
Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or related technical discipline, or equivalent experience/training.
1+ years of experience designing, developing, and implementing large‑scale solutions in production environments.
Preferred Qualifications
Master’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or related technical discipline, or equivalent experience/training.
Airline industry experience.
Skills, Licenses & Certifications
Proficiency with deployment technologies: Kubernetes, Docker.
Source control: GitHub, Azure DevOps.
Cloud providers such as Azure and AWS.
Ability to optimize solutions for performance, resiliency, and reliability while maintaining simplicity.
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams.
Proficiency in Agile methodologies, such as SCRUM.
Proficiency in DevOps toolchain methodologies, including continuous integration and continuous deployment.
What You'll Get
Travel perks: Reach 365 destinations on more than 6,800 daily flights across our global network.
Health benefits: Immediate access to health, dental, prescription, and vision benefits, plus virtual doctor visits, flexible spending accounts, and more.
Wellness programs: Resources and support to help you be your best self.
401(k) program: Available upon hire, with employer contributions after one year depending on the workgroup.
Additional benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
Feel free to be yourself at American Inclusion and diversity are the foundations of our dynamic workforce. Our 20+ Employee Business Resource Groups connect our team members to customers, suppliers, communities, and shareholders, helping everyone reach their full potential and creating an inclusive work environment.
#J-18808-Ljbffr