Stellantis
Parts & Service Retail Manager - Detroit, MI
Stellantis, Detroit, Michigan, United States, 48228
Retail Manager
“Mopar is seeking a dynamic and results-driven
Retail Manager
to lead and optimize the retail channel across our dealer network.” Key Responsibilities
Oversee the retail sales process at Mopar dealerships, ensuring a smooth and efficient customer experience on the drive. Identify opportunities to increase retail parts sales through process improvements, training, and promotional strategies. Work with dealers to ensure required parts are stocked and available to meet customer demand and service lane efficiency. Conduct regular visits to dealerships to assess performance, provide coaching, and implement retail strategies. Partner with Area Managers and the Express Lane team to align on goals, coordinate initiatives, and share insights. Track key performance indicators (KPIs) related to retail sales, customer satisfaction, and inventory levels. Provide actionable feedback and reporting. Deliver training and support to dealership personnel on retail processes, product knowledge, and customer engagement techniques. Develop and implement marketing plans to increase customer traffic to our stores. Basic Qualifications
Bachelor’s degree in Business, Automotive Management, or related field. 3+ years of experience in retail operations, automotive dealership management, or parts sales. Strong understanding of dealership operations and customer service processes. Excellent communication, coaching, and relationship‑building skills. Ability to travel regularly to dealership locations. Proficiency in data analysis and reporting tools. Preferred Qualifications
Experience with Mopar products and services. Familiarity with Express Lane operations. Knowledge of inventory management systems and retail analytics. Salary
$98,600 to $147,800, pay will depend on several factors including experience and location of position. Benefits
Health, retirement, paid time off, and vehicle lease program. Comprehensive coverage, 401(k) match, paid parental leave, and employee assistance program. Equal Opportunity
We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law.
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Retail Manager
to lead and optimize the retail channel across our dealer network.” Key Responsibilities
Oversee the retail sales process at Mopar dealerships, ensuring a smooth and efficient customer experience on the drive. Identify opportunities to increase retail parts sales through process improvements, training, and promotional strategies. Work with dealers to ensure required parts are stocked and available to meet customer demand and service lane efficiency. Conduct regular visits to dealerships to assess performance, provide coaching, and implement retail strategies. Partner with Area Managers and the Express Lane team to align on goals, coordinate initiatives, and share insights. Track key performance indicators (KPIs) related to retail sales, customer satisfaction, and inventory levels. Provide actionable feedback and reporting. Deliver training and support to dealership personnel on retail processes, product knowledge, and customer engagement techniques. Develop and implement marketing plans to increase customer traffic to our stores. Basic Qualifications
Bachelor’s degree in Business, Automotive Management, or related field. 3+ years of experience in retail operations, automotive dealership management, or parts sales. Strong understanding of dealership operations and customer service processes. Excellent communication, coaching, and relationship‑building skills. Ability to travel regularly to dealership locations. Proficiency in data analysis and reporting tools. Preferred Qualifications
Experience with Mopar products and services. Familiarity with Express Lane operations. Knowledge of inventory management systems and retail analytics. Salary
$98,600 to $147,800, pay will depend on several factors including experience and location of position. Benefits
Health, retirement, paid time off, and vehicle lease program. Comprehensive coverage, 401(k) match, paid parental leave, and employee assistance program. Equal Opportunity
We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law.
#J-18808-Ljbffr