Hermès
Senior Human Resources Business Partner, Service Centers
Hermès, New York, New York, us, 10261
Senior Human Resources Business Partner, Service Centers
Join the Senior Human Resources Business Partner, Service Centers role at Hermès.
The Team:
The Human Resources team supports our employee population by providing the structure, care and development needed for individual employees to be successful in their own careers. The Human Resources department is organized in three strategic pillars:
Compensation and Benefits: payroll, health and welfare benefits, retirement plan services, and immigration.
Human Resources Business Partners: performance management, employee relations, recruiting and retaining talent, coaching and counseling.
Talent Development: corporate social responsibility, diversity, inclusion & family, learning and leadership development, internal communications, and employee engagement.
The Opportunity:
As the Senior HR Business Partner, you will contribute to the overall department strategy in a generalist role capacity. You will be responsible for managing all aspects of the recruiting process, fostering and maintaining employee relationships through coaching, advising and negotiating in conflict situations, and assisting in organizational effectiveness efforts. You will deliver HR solutions in key areas such as recruitment and hiring, internal mobility, employee relations, performance management, labor law compliance, HR operations, and skill development and training.
About the Role:
Serves as a strategic HR Business Partner for the Dayton Service Center, e-Commerce team, Client Relations Center (CRC), and sister subsidiaries.
Provides hands‑on HR support in maintaining a presence in the location(s) and monitoring the morale and general atmosphere of the location.
Manages employee relations and recommends appropriate employment action to maintain a productive work environment.
Leads full‑cycle recruiting processes to meet staffing goals within multiple business units.
Responsible for HR headcount budget, new employee requests, and maintenance of organizational charts for the region.
Optimizes and implements talent acquisition and management programs and manages in‑house talent systems and vendor relationships.
Schedules and facilitates training curriculum/materials to meet local business needs.
Manages the annual performance review process and the 30/60‑day new hire review process.
Supports the development and administration of other projects, programs, procedures, and guidelines aimed at aligning the workforce with strategic goals.
Supervisory Responsibility:
No direct supervisory responsibilities but serves as a coach and mentor for other positions.
Budget Responsibility:
Manages headcount budget sheet with Director of Compensation for hiring and internal compensation review processes; creates and maintains recruitment budget.
Decision Making Responsibility:
Responsible for decisions related to recruitment, employee relations, dispute resolution, and HR strategy implementation.
About You:
At least 5+ years of experience in an HRBP role; experience with distribution centers and call centers is a plus.
Bilingual in English and Spanish required.
Solid understanding of HR policies and procedures, federal and state employment laws, compliance and reporting requirements.
Clear understanding of the end‑to‑end recruitment lifecycle and ability to recruit all levels of the organization.
Excellent written and verbal communication skills and interpersonal skills.
Demonstrated ability to use technology (Excel, PowerPoint, Word, HRIS systems) to gather, interpret, organize and present data.
Strong judgment, critical thinking skills, ability to manage multiple priorities, and administer a broad range of tasks.
Experience in retail, luxury retail or service‑oriented organization preferred.
Salary: $113,000.00 - $133,000.00 annually, depending on experience and location.
Hermès Benefits Overview
Commission and bonus incentives based on sales performance.
Medical, dental, vision.
Life insurance and disability.
Paid time off (15 vacation days, 12 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time).
Paid parental leave and transition time.
401(k) and Roth retirement plan with company matching and profit sharing.
Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance).
Product discount and EAP resources.
Access to Calm App, Health Advocate, Family Building Support, and more.
Our Commitment Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a maison for all, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. We support our individual team members’ personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. We are proud to be an equal‑opportunity workplace. Applicants are recruited, selected and hired on the basis of merit and ability with respect to positions being filled, without discrimination on the basis of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status, or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
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The Team:
The Human Resources team supports our employee population by providing the structure, care and development needed for individual employees to be successful in their own careers. The Human Resources department is organized in three strategic pillars:
Compensation and Benefits: payroll, health and welfare benefits, retirement plan services, and immigration.
Human Resources Business Partners: performance management, employee relations, recruiting and retaining talent, coaching and counseling.
Talent Development: corporate social responsibility, diversity, inclusion & family, learning and leadership development, internal communications, and employee engagement.
The Opportunity:
As the Senior HR Business Partner, you will contribute to the overall department strategy in a generalist role capacity. You will be responsible for managing all aspects of the recruiting process, fostering and maintaining employee relationships through coaching, advising and negotiating in conflict situations, and assisting in organizational effectiveness efforts. You will deliver HR solutions in key areas such as recruitment and hiring, internal mobility, employee relations, performance management, labor law compliance, HR operations, and skill development and training.
About the Role:
Serves as a strategic HR Business Partner for the Dayton Service Center, e-Commerce team, Client Relations Center (CRC), and sister subsidiaries.
Provides hands‑on HR support in maintaining a presence in the location(s) and monitoring the morale and general atmosphere of the location.
Manages employee relations and recommends appropriate employment action to maintain a productive work environment.
Leads full‑cycle recruiting processes to meet staffing goals within multiple business units.
Responsible for HR headcount budget, new employee requests, and maintenance of organizational charts for the region.
Optimizes and implements talent acquisition and management programs and manages in‑house talent systems and vendor relationships.
Schedules and facilitates training curriculum/materials to meet local business needs.
Manages the annual performance review process and the 30/60‑day new hire review process.
Supports the development and administration of other projects, programs, procedures, and guidelines aimed at aligning the workforce with strategic goals.
Supervisory Responsibility:
No direct supervisory responsibilities but serves as a coach and mentor for other positions.
Budget Responsibility:
Manages headcount budget sheet with Director of Compensation for hiring and internal compensation review processes; creates and maintains recruitment budget.
Decision Making Responsibility:
Responsible for decisions related to recruitment, employee relations, dispute resolution, and HR strategy implementation.
About You:
At least 5+ years of experience in an HRBP role; experience with distribution centers and call centers is a plus.
Bilingual in English and Spanish required.
Solid understanding of HR policies and procedures, federal and state employment laws, compliance and reporting requirements.
Clear understanding of the end‑to‑end recruitment lifecycle and ability to recruit all levels of the organization.
Excellent written and verbal communication skills and interpersonal skills.
Demonstrated ability to use technology (Excel, PowerPoint, Word, HRIS systems) to gather, interpret, organize and present data.
Strong judgment, critical thinking skills, ability to manage multiple priorities, and administer a broad range of tasks.
Experience in retail, luxury retail or service‑oriented organization preferred.
Salary: $113,000.00 - $133,000.00 annually, depending on experience and location.
Hermès Benefits Overview
Commission and bonus incentives based on sales performance.
Medical, dental, vision.
Life insurance and disability.
Paid time off (15 vacation days, 12 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time).
Paid parental leave and transition time.
401(k) and Roth retirement plan with company matching and profit sharing.
Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance).
Product discount and EAP resources.
Access to Calm App, Health Advocate, Family Building Support, and more.
Our Commitment Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a maison for all, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. We support our individual team members’ personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. We are proud to be an equal‑opportunity workplace. Applicants are recruited, selected and hired on the basis of merit and ability with respect to positions being filled, without discrimination on the basis of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status, or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
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