University of Massachusetts Boston
Student Services Specialist
University of Massachusetts Boston, Boston, Massachusetts, us, 02298
Job no:
528602 Position Type:
Staff Full Time Campus:
UMass Boston Department:
Nursing Pay Grade:
30 Date opened:
08 Oct 2025 Eastern Daylight Time Applications close:
22 Oct 2025 Eastern Daylight Time
General Summary The Student Services Specialist will provide quality recruitment, orientation and academic advising and registration for students in the Manning College of Nursing and Health Sciences (MCNHS). The incumbent is the first point of contact for students and serves as the primary resource person for these students. The Specialist will also explain university policies and act as an advocate when appropriate.
Example Responsibilities
Serve as the first point of contact for current and/ or interested students involved with the Nursing Program through MCNHS.
Work with representatives from Admissions, Registrars and MCNHS Student Success and Engagement regarding recruitment, retention, advising and registration of current and potential students in the online program.
Provide comprehensive academic advising, through walk‑in hours, appointments and group advising to new and current students throughout the academic year and summer sessions. Assist students in course selection, degree completion and meeting general education and major requirements, as well as understanding university and college policies.
Monitor waitlists for MCNHS courses and manually override the WISER system, as needed and authorized, to facilitate course enrollments. Register students for courses in WISER when manual overrides are required. Work with the MCNHS Senior Director of Student Success and Engagement in reviewing these requests.
Maintain all student records and files.
Maintain compliance with FERPA and other state and federal regulations.
Collaborate with the Senior Director of Student Success and Engagement in developing and scheduling new student orientations. Conduct group and individual advising sessions as part of the University‑wide orientation program.
Work with the MCNHS Senior Director of Student Success and Engagement and others on the implementation of enrollment management practices.
Assist the MCNHS Senior Director of Student Success and Engagement with the planning and implementation of policies and procedures to improve academic support services and advising systems designed to increase student retention. Develop a plan to implement improvements and consult with the Senior Director regarding such implementation.
Collaborate with staff members to support various office programs, including planning of convocation and commencement. Participate in all university, collegiate and recruitment activities such as information sessions and University open houses.
Participate in university‑wide advising collaboration. Attend professional conferences and training programs at the discretion of the Senior Director of Student Success and Engagement.
Perform other duties as assigned.
Qualifications
Bachelor’s Degree and three to five (3‑5) years of experience in academic advising and/or providing direct student services in higher education is required.
Preferred Qualifications
Experience with university admissions systems and student record retrieval is preferred.
Knowledge, Skills and Abilities
Knowledge of software applications, including office software and database management.
Knowledge of current student development theory and research.
Proven ability to work with diverse populations.
Ability to communicate effectively, both orally and in writing.
Ability to work efficiently in a team capacity with a broad range of staff to accomplish departmental and program goals.
Ability to work independently and efficiently.
Ability to work under pressure and within timeframes.
Ability to handle multiple projects at the same time.
Ability to supervise work‑study students.
Ability to prepare written reports, correspondence and recommendations.
Strong commitment to customer service.
Strong interpersonal skills, including the capacity to work cooperatively with a wide range of individuals.
Excellent organizational skills and strong attention to detail.
Application Instructions Please apply online with your resume, cover letter and list of three professional references. Review of candidates will begin following the application closing date. Only internal candidates in the Professional Staff Bargaining Unit will be considered during the first ten business days of the posting. All other candidates will be considered after that period.
Salary Ranges for Pay Grade 30 are available. This is an exempt union position. All official salary offers must be approved by Human Resources. UMass Boston is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact HRDirect@umb.edu or 617‑287‑5150.
Equal Employment Opportunity UMass Boston is an equal opportunity employer.
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528602 Position Type:
Staff Full Time Campus:
UMass Boston Department:
Nursing Pay Grade:
30 Date opened:
08 Oct 2025 Eastern Daylight Time Applications close:
22 Oct 2025 Eastern Daylight Time
General Summary The Student Services Specialist will provide quality recruitment, orientation and academic advising and registration for students in the Manning College of Nursing and Health Sciences (MCNHS). The incumbent is the first point of contact for students and serves as the primary resource person for these students. The Specialist will also explain university policies and act as an advocate when appropriate.
Example Responsibilities
Serve as the first point of contact for current and/ or interested students involved with the Nursing Program through MCNHS.
Work with representatives from Admissions, Registrars and MCNHS Student Success and Engagement regarding recruitment, retention, advising and registration of current and potential students in the online program.
Provide comprehensive academic advising, through walk‑in hours, appointments and group advising to new and current students throughout the academic year and summer sessions. Assist students in course selection, degree completion and meeting general education and major requirements, as well as understanding university and college policies.
Monitor waitlists for MCNHS courses and manually override the WISER system, as needed and authorized, to facilitate course enrollments. Register students for courses in WISER when manual overrides are required. Work with the MCNHS Senior Director of Student Success and Engagement in reviewing these requests.
Maintain all student records and files.
Maintain compliance with FERPA and other state and federal regulations.
Collaborate with the Senior Director of Student Success and Engagement in developing and scheduling new student orientations. Conduct group and individual advising sessions as part of the University‑wide orientation program.
Work with the MCNHS Senior Director of Student Success and Engagement and others on the implementation of enrollment management practices.
Assist the MCNHS Senior Director of Student Success and Engagement with the planning and implementation of policies and procedures to improve academic support services and advising systems designed to increase student retention. Develop a plan to implement improvements and consult with the Senior Director regarding such implementation.
Collaborate with staff members to support various office programs, including planning of convocation and commencement. Participate in all university, collegiate and recruitment activities such as information sessions and University open houses.
Participate in university‑wide advising collaboration. Attend professional conferences and training programs at the discretion of the Senior Director of Student Success and Engagement.
Perform other duties as assigned.
Qualifications
Bachelor’s Degree and three to five (3‑5) years of experience in academic advising and/or providing direct student services in higher education is required.
Preferred Qualifications
Experience with university admissions systems and student record retrieval is preferred.
Knowledge, Skills and Abilities
Knowledge of software applications, including office software and database management.
Knowledge of current student development theory and research.
Proven ability to work with diverse populations.
Ability to communicate effectively, both orally and in writing.
Ability to work efficiently in a team capacity with a broad range of staff to accomplish departmental and program goals.
Ability to work independently and efficiently.
Ability to work under pressure and within timeframes.
Ability to handle multiple projects at the same time.
Ability to supervise work‑study students.
Ability to prepare written reports, correspondence and recommendations.
Strong commitment to customer service.
Strong interpersonal skills, including the capacity to work cooperatively with a wide range of individuals.
Excellent organizational skills and strong attention to detail.
Application Instructions Please apply online with your resume, cover letter and list of three professional references. Review of candidates will begin following the application closing date. Only internal candidates in the Professional Staff Bargaining Unit will be considered during the first ten business days of the posting. All other candidates will be considered after that period.
Salary Ranges for Pay Grade 30 are available. This is an exempt union position. All official salary offers must be approved by Human Resources. UMass Boston is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact HRDirect@umb.edu or 617‑287‑5150.
Equal Employment Opportunity UMass Boston is an equal opportunity employer.
#J-18808-Ljbffr