Vitalize
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Support/Success Operations
role at
Vitalize . This range is provided by Vitalize. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range: $140,000.00/yr - $180,000.00/yr
What You’ll Do
Own frontline support communications with end users through SMS, in-app messaging, and email, resolving issues end-to-end.
Partner with Product and Ops to build and maintain internal knowledge, playbooks, and documentation of global customer context, integrating these into the customer onboarding process.
Navigate multi-level stakeholder relationships, especially during escalations or near upsells, to keep customers in the green. Host recurring PM syncs, office hours, and user check-ins post-stabilization.
Document trends, synthesize insights, and collaborate directly with founders, Engineering, and Operations to influence product direction and prioritization.
Identify and implement ways to make the support organization scale non-linearly, leveraging automation and AI to enhance response speed and judgment.
Travel to customer sites (~25%) to deepen relationships and understand real-world workflows firsthand.
What You’ll Bring
Minimum 2–6 years of experience in Customer Success, Support, or Operations, ideally at an early-stage SaaS or tech-enabled services startup.
Tech-savvy: comfortable navigating tools like Intercom, Linear, Slack, Jam, and Notion, and experimenting with AI or automation tools to streamline work.
Bias for action: willing to jump into any issue, large or small, and see it through to resolution.
Empathy and communication: can explain complex issues simply and manage multiple stakeholder levels with professionalism and warmth.
Builder mindset: think critically about process, scaling, and how to design support systems that grow faster than ticket volume.
Executive presence: comfortable representing Vitalize to director-level stakeholders and guiding them through problem-solving and post-launch success.
Why Join Us
Professional Growth: as an early member of the support function, help define world-class support in healthcare and eventually lead a team to keep up with our growth.
Rapid Growth: signed 20+ hospitals within a year of ideation and accelerating fast.
Rockstar Team: tight-knit group of researchers, graduates, former consultants, math champions, and previous VC-backed founders.
Customer Obsessed: every team member visits customer sites, talks to users daily, and empathy drives everything we build.
Compensation: competitive early-stage package with meaningful equity upside.
Benefits
Medical, dental, and vision insurance
401k and 401k match
Flexible PTO
Bi-annual company retreats
Free Lunch and Dinner in-office
Relocation Bonus
Reimbursement for desk setup, gym subscription, and commute
Interested? Send us a short note on why you’d be excited to build and scale customer success at Vitalize — and tell us about a time you improved a process or support experience that scaled beyond your own work.
Compensation Range: $140K - $180K
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Support/Success Operations
role at
Vitalize . This range is provided by Vitalize. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range: $140,000.00/yr - $180,000.00/yr
What You’ll Do
Own frontline support communications with end users through SMS, in-app messaging, and email, resolving issues end-to-end.
Partner with Product and Ops to build and maintain internal knowledge, playbooks, and documentation of global customer context, integrating these into the customer onboarding process.
Navigate multi-level stakeholder relationships, especially during escalations or near upsells, to keep customers in the green. Host recurring PM syncs, office hours, and user check-ins post-stabilization.
Document trends, synthesize insights, and collaborate directly with founders, Engineering, and Operations to influence product direction and prioritization.
Identify and implement ways to make the support organization scale non-linearly, leveraging automation and AI to enhance response speed and judgment.
Travel to customer sites (~25%) to deepen relationships and understand real-world workflows firsthand.
What You’ll Bring
Minimum 2–6 years of experience in Customer Success, Support, or Operations, ideally at an early-stage SaaS or tech-enabled services startup.
Tech-savvy: comfortable navigating tools like Intercom, Linear, Slack, Jam, and Notion, and experimenting with AI or automation tools to streamline work.
Bias for action: willing to jump into any issue, large or small, and see it through to resolution.
Empathy and communication: can explain complex issues simply and manage multiple stakeholder levels with professionalism and warmth.
Builder mindset: think critically about process, scaling, and how to design support systems that grow faster than ticket volume.
Executive presence: comfortable representing Vitalize to director-level stakeholders and guiding them through problem-solving and post-launch success.
Why Join Us
Professional Growth: as an early member of the support function, help define world-class support in healthcare and eventually lead a team to keep up with our growth.
Rapid Growth: signed 20+ hospitals within a year of ideation and accelerating fast.
Rockstar Team: tight-knit group of researchers, graduates, former consultants, math champions, and previous VC-backed founders.
Customer Obsessed: every team member visits customer sites, talks to users daily, and empathy drives everything we build.
Compensation: competitive early-stage package with meaningful equity upside.
Benefits
Medical, dental, and vision insurance
401k and 401k match
Flexible PTO
Bi-annual company retreats
Free Lunch and Dinner in-office
Relocation Bonus
Reimbursement for desk setup, gym subscription, and commute
Interested? Send us a short note on why you’d be excited to build and scale customer success at Vitalize — and tell us about a time you improved a process or support experience that scaled beyond your own work.
Compensation Range: $140K - $180K
#J-18808-Ljbffr