Hilton Baltimore Inner Harbor
Assistant Director of Front Office - Hilton Baltimore Inner Harbor
Hilton Baltimore Inner Harbor, Baltimore, Maryland, United States, 21276
Assistant Director of Front Office - Hilton Baltimore Inner Harbor
Hilton Baltimore Inner Harbor is looking for an experienced and motivated Assistant Director of Front Office to lead the Front Office Department. This 757-room property is located next to Oriole Park at Camden Yards. This position reports to the Director of Front Office, overseeing a department of up to 35 team members.
The ideal candidate will bring a minimum of 2 (two) years of experience as a Front Office Manager (FOM) in a high-volume hospitality environment, preferably within a convention or large-scale hotel setting. They will demonstrate a strong background in training and development, with a proven ability to mentor teams, implement service standards, and drive operational excellence. This individual is a proactive leader with a guest‑centric mindset, exceptional organizational skills, and a passion for cultivating talent and delivering memorable guest experiences.
Shift Pattern:
Full Flexibility with schedules, weekends and holidays as needed.
Salary:
$77,000 - $87,000 per year.
The Benefits
Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
Debt‑free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Responsibilities
Assist in the direction and administration of all Front Office operations including guest service and registration (check‑in/check‑out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Assist in monitoring and developing team member performance: supervision and professional development, scheduling, counseling and evaluations, and delivering recognition and reward.
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.
Oversee the VIP process: reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests and overseeing rate changes on in‑house guests.
Initiate and implement marketing up‑selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
Run and complete daily reports, analyze data and make decisions based on data.
Resolve guest issues and concerns to guest satisfaction.
Recruit, interview and train team members.
Qualifications
Minimum of 2 years experience as a Front Office Manager in a high‑volume hospitality environment.
Strong background in training and development, with proven ability to mentor teams and drive operational excellence.
Proactive leadership with guest‑centric mindset and exceptional organizational skills.
Excellent communication and interpersonal skills.
Ability to analyze data and make data‑driven decisions.
Flexibility to work weekends and holidays as needed.
Desired Attributes
Hospitality – passion for delivering exceptional guest experiences.
Integrity – doing the right thing all the time.
Leadership – leading in industry and community.
Teamwork – being a team player in everything.
Ownership – owning actions and decisions.
Now – operating with a sense of urgency and discipline.
Quality, Productivity, Dependability, Customer Focus, Adaptability.
What will it be like to work for Hilton Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
Work Location Hilton Baltimore
Schedule Full‑time
Job Function Guest Services, Operations, and Front Office
Seniority level Mid‑Senior level
Employment type Full‑time
Industry Hospitality
Referrals increase your chances of interviewing at Hilton Baltimore Inner Harbor by 2x.
Get notified about new Director of Front Office jobs in
Baltimore, MD .
#J-18808-Ljbffr
The ideal candidate will bring a minimum of 2 (two) years of experience as a Front Office Manager (FOM) in a high-volume hospitality environment, preferably within a convention or large-scale hotel setting. They will demonstrate a strong background in training and development, with a proven ability to mentor teams, implement service standards, and drive operational excellence. This individual is a proactive leader with a guest‑centric mindset, exceptional organizational skills, and a passion for cultivating talent and delivering memorable guest experiences.
Shift Pattern:
Full Flexibility with schedules, weekends and holidays as needed.
Salary:
$77,000 - $87,000 per year.
The Benefits
Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
Debt‑free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Responsibilities
Assist in the direction and administration of all Front Office operations including guest service and registration (check‑in/check‑out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Assist in monitoring and developing team member performance: supervision and professional development, scheduling, counseling and evaluations, and delivering recognition and reward.
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.
Oversee the VIP process: reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests and overseeing rate changes on in‑house guests.
Initiate and implement marketing up‑selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
Run and complete daily reports, analyze data and make decisions based on data.
Resolve guest issues and concerns to guest satisfaction.
Recruit, interview and train team members.
Qualifications
Minimum of 2 years experience as a Front Office Manager in a high‑volume hospitality environment.
Strong background in training and development, with proven ability to mentor teams and drive operational excellence.
Proactive leadership with guest‑centric mindset and exceptional organizational skills.
Excellent communication and interpersonal skills.
Ability to analyze data and make data‑driven decisions.
Flexibility to work weekends and holidays as needed.
Desired Attributes
Hospitality – passion for delivering exceptional guest experiences.
Integrity – doing the right thing all the time.
Leadership – leading in industry and community.
Teamwork – being a team player in everything.
Ownership – owning actions and decisions.
Now – operating with a sense of urgency and discipline.
Quality, Productivity, Dependability, Customer Focus, Adaptability.
What will it be like to work for Hilton Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
Work Location Hilton Baltimore
Schedule Full‑time
Job Function Guest Services, Operations, and Front Office
Seniority level Mid‑Senior level
Employment type Full‑time
Industry Hospitality
Referrals increase your chances of interviewing at Hilton Baltimore Inner Harbor by 2x.
Get notified about new Director of Front Office jobs in
Baltimore, MD .
#J-18808-Ljbffr