SISL Global
Job Title - Desktop Support Specialist (Band 4)
Key Responsibilities
Technical Support
Respond to and resolve incidents and service requests in accordance with agreed SLAs.
Troubleshoot and resolve technical issues related to desktop systems, peripherals, network connectivity, and user access rights.
Escalate unresolved or complex issues to appropriate 2nd/3rd line support or external vendors.
User Management & Deployment
Set up, configure, and deploy desktop/laptop systems and mobile devices for new and existing users.
Manage user accounts, permissions, and profiles using Active Directory and other tools.
Install and configure approved software applications and updates.
Support office moves, equipment relocation, and desk setups as required.
Asset & Inventory Management
Maintain accurate records of IT assets, including desktops, laptops, and peripheral devices.
Assist with the lifecycle management of IT equipment including disposal and replacement of outdated hardware.
Documentation & Compliance
Maintain accurate documentation of procedures, fixes, and user support guides.
Ensure compliance with Trust/NHS security and information governance standards.
Report any potential security risks or incidents as per organisational policy.
Customer Service & Communication
Deliver a high standard of customer service at all times.
Provide guidance and training to end users on the effective use of IT equipment and software.
Communicate effectively with both technical and non-technical staff.
Key Working Relationships
Digital/IT Services Team
Clinical and non-clinical end users
Infrastructure and Applications Support Teams
Third-party suppliers and support vendors
Additional Information
The role may involve travel between sites; a full driving licence may be required.
Participation in on-call or out-of-hours support rota may be necessary.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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Key Responsibilities
Technical Support
Respond to and resolve incidents and service requests in accordance with agreed SLAs.
Troubleshoot and resolve technical issues related to desktop systems, peripherals, network connectivity, and user access rights.
Escalate unresolved or complex issues to appropriate 2nd/3rd line support or external vendors.
User Management & Deployment
Set up, configure, and deploy desktop/laptop systems and mobile devices for new and existing users.
Manage user accounts, permissions, and profiles using Active Directory and other tools.
Install and configure approved software applications and updates.
Support office moves, equipment relocation, and desk setups as required.
Asset & Inventory Management
Maintain accurate records of IT assets, including desktops, laptops, and peripheral devices.
Assist with the lifecycle management of IT equipment including disposal and replacement of outdated hardware.
Documentation & Compliance
Maintain accurate documentation of procedures, fixes, and user support guides.
Ensure compliance with Trust/NHS security and information governance standards.
Report any potential security risks or incidents as per organisational policy.
Customer Service & Communication
Deliver a high standard of customer service at all times.
Provide guidance and training to end users on the effective use of IT equipment and software.
Communicate effectively with both technical and non-technical staff.
Key Working Relationships
Digital/IT Services Team
Clinical and non-clinical end users
Infrastructure and Applications Support Teams
Third-party suppliers and support vendors
Additional Information
The role may involve travel between sites; a full driving licence may be required.
Participation in on-call or out-of-hours support rota may be necessary.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr