Mac Properties
Position at Fernwood Property Management
Fernwood Property Management was created with a singular mission—to provide superior property management services in Chicago. Our journey began with Lake Meadows Apartments, but our vision extends far beyond. Rooted in values of trust, reliability, and excellence, we’re dedicated to fostering vibrant, supportive communities.
Key Responsibilities
Provide prompt and courteous service via phone, email, chat, and in person. Analyze office communications, review scorecards, and coach staff for service improvements. Assist the Property Manager in supervising the resident service team, package room team, and front desk staff. Support Resident Service and Contact Center teams with policy questions and escalations. Draft resident communications, including building announcements and alerts. Coordinate special projects such as new initiatives and capital improvements. Investigate and resolve resident complaints, issuing 10-day notices as needed. Manage online reviews, researching past work orders and resident interactions to respond appropriately. Track and ensure timely completion of work orders and service requests, keeping residents informed. Oversee the move-in and move-out process, ensuring a smooth transition for residents. Process lease-related requests, including roommate changes, sublets, storage, pet leases, and early terminations. Provide training and coverage oversight for front desk and package room staff. Ensure compliance with company policies and all applicable federal, state, and local laws. Qualifications & Experience
5+ years of multi-family property management experience in a Class A portfolio with 700+ units is required. Positive, energetic, and customer-focused personality. Strong computer skills; experience with Salesforce preferred. Excellent verbal, written, and organizational skills. Ability to manage multiple priorities in a fast-paced environment. Commitment to outstanding customer service and Fair Housing compliance. Preferred Certifications
Leasing License preferred. Apartment Manager certification (NAA or IREM) a plus. Performance Metrics
Resident Net Promoter Score (NPS) Renewal rate and occupancy levels Benefits & Perks
Competitive salary ($65,000 annually) + bonus eligibility Robust benefits package (Medical, Vision & Dental Insurance, 401K with Company Match) 30% Rent Discount for full-time employees Professional development & career growth opportunities Educational reimbursement Please note
All new hires must successfully complete a criminal background check and drug screening prior to employment. Reference verification and proof of work authorization in the U.S. are also required. About Mac
We believe that the quality of one’s life is directly related to the quality of one’s home. Since 2002, we have been creating rental homes and investing in neighborhoods for our residents in Chicago, Kansas City, and St. Louis. Our vision is to enable better lives through better homes- for our residents, our communities, and our colleagues.
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Provide prompt and courteous service via phone, email, chat, and in person. Analyze office communications, review scorecards, and coach staff for service improvements. Assist the Property Manager in supervising the resident service team, package room team, and front desk staff. Support Resident Service and Contact Center teams with policy questions and escalations. Draft resident communications, including building announcements and alerts. Coordinate special projects such as new initiatives and capital improvements. Investigate and resolve resident complaints, issuing 10-day notices as needed. Manage online reviews, researching past work orders and resident interactions to respond appropriately. Track and ensure timely completion of work orders and service requests, keeping residents informed. Oversee the move-in and move-out process, ensuring a smooth transition for residents. Process lease-related requests, including roommate changes, sublets, storage, pet leases, and early terminations. Provide training and coverage oversight for front desk and package room staff. Ensure compliance with company policies and all applicable federal, state, and local laws. Qualifications & Experience
5+ years of multi-family property management experience in a Class A portfolio with 700+ units is required. Positive, energetic, and customer-focused personality. Strong computer skills; experience with Salesforce preferred. Excellent verbal, written, and organizational skills. Ability to manage multiple priorities in a fast-paced environment. Commitment to outstanding customer service and Fair Housing compliance. Preferred Certifications
Leasing License preferred. Apartment Manager certification (NAA or IREM) a plus. Performance Metrics
Resident Net Promoter Score (NPS) Renewal rate and occupancy levels Benefits & Perks
Competitive salary ($65,000 annually) + bonus eligibility Robust benefits package (Medical, Vision & Dental Insurance, 401K with Company Match) 30% Rent Discount for full-time employees Professional development & career growth opportunities Educational reimbursement Please note
All new hires must successfully complete a criminal background check and drug screening prior to employment. Reference verification and proof of work authorization in the U.S. are also required. About Mac
We believe that the quality of one’s life is directly related to the quality of one’s home. Since 2002, we have been creating rental homes and investing in neighborhoods for our residents in Chicago, Kansas City, and St. Louis. Our vision is to enable better lives through better homes- for our residents, our communities, and our colleagues.
#J-18808-Ljbffr