QUEST DIAGNOSTICS INC
Senior Project Manager (Healthcare Billing)
Category
Corporate
Location
Wood Dale, Illinois
Job function
Information Technology
Job family
Project Management
Shift
Day
Employee type
Regular Full-Time
Work mode
Hybrid
Job Description Department
Customer Solutions
The Customer Solutions department in Quest Diagnostics is responsible for enhancing customer satisfaction, enabling sustainable business growth, and contributing to better healthcare outcomes. The department supports commercial growth through expert technical services, seamless customer onboarding, long‑term relationship management, and successful implementation and lifecycle management of diagnostic lab testing, software, and workflows. With a strong emphasis on financial margin optimization, this department applies systems thinking and data analytics to identify improvement opportunities, drive evidence‑based decision‑making, and ensure high‑impact service delivery. Lean Six Sigma methodologies are leveraged to lead continuous improvement, promote process standardization, and implement automation initiatives that increase efficiency, scalability, and consistency across operations.
Work Schedule:
3 days onsite, 2 days work from home.
Location:
Wood Dale, IL; Lenexa, KS; Denver, CO; Cincinnati, OH; St. Louis, MO.
Travel:
25%
We are seeking a highly analytical and results‑driven Senior Project Manager to lead strategic initiatives focused on write‑off reduction and revenue growth in the Customer Solutions Department. This role is ideal for a strong problem solver with a continuous improvement mindset who excels at project management and analysis capabilities to lead cross‑functional projects, solve complex problems, and deliver insights from data.
In this role, you will be a key influencer, change agent, partnering across cross‑functional teams—including Customer Solutions, Billing, Laboratory Operations, IT, and Commercial, Patient Services, Health Plans—to deliver seamless, scalable solutions for revenue growth.
Pay Range:
$90,900 – $127,100 / year
Benefits Information:
Flexible Spending Accounts (FSAs)
401(k) Plan – Company match dollar‑for‑dollar up to 5%
Employee Stock Purchase Plan (ESPP)
Short‑ and Long‑Term Disability buy‑up
Blueprint for Wellness
Emotional Well‑Being Resources
Educational Assistance
Paid time off / Health Time
Sales Incentive Plans
Responsibilities
Based on data study, recommends write‑off reduction & revenue growth strategies for cross‑functional teams – billing, customer ops, commercial, patient services, health plans.
Identifies areas of opportunity in end‑to‑end customer onboarding related to revenue growth write‑off reduction, billing specific improvements.
Drives stakeholder alignment and decision‑making through data and structured analysis.
Leverages tools like Power BI, Tableau, Alteryx, or Excel to extract, transform, and analyze large datasets.
Develops dashboards/visual reports to communicate trends, performance indicators, and operational insights.
Uses insights to guide strategy, track project KPIs/measure of success, and support proactive issue resolution.
Performs root cause analysis using data trends and statistical tools to drive problem‑solving and process enhancements.
Lead large, cross‑functional projects from initiation to successful completion with full accountability for results.
Define and manage project scope, timelines, resources, dependencies, risks, and budgets.
Develop and maintain documentation such as Project Plans and weekly status reports.
Troubleshoot client/business related issues and serve as a liaison between the client and internal functions (sales, lab, billing, logistics, IT).
Identify and manage stakeholders across all functions and levels of the organization.
Establish clear communication plans and ensure timely, transparent updates to all parties.
Present findings, project updates, and recommendations to leadership using data to influence and support decisions.
Apply continuous improvement tools to streamline processes, reduce inefficiencies and improve.
Use structured Root cause Analysis techniques to investigate and resolve recurring service or operational issues.
Collaborate with cross‑functional teams to design, implement, and monitor corrective action plans.
Mentor team on billing knowledge & client workflows that lead to write offs.
Promote a culture of data‑driven decision‑making, and continuous improvement.
Manage other responsibilities as required by evolving business needs.
Qualifications
Bachelor’s degree
5–7 years of experience in Quest Diagnostics Billing/Revenue cycle management project management and business analysis
Knowledge of Quest Diagnostics billing processes
Data Analytics – Ability to pull data from Billing systems and present insights/story from data
Hands‑on experience in one of the data analysis & visualization – Power BI, Tableau, or Alteryx
Expert proficiency in Excel (trends, graphs, macros, vlookup, etc.)
Expert in PowerPoint – ability to translate data into actionable insights and narratives with a visual storytelling approach to present to executive leadership
Demonstrated experience with stakeholder engagement and cross‑functional collaboration
Understanding of Price Concessions write‑off adjustment codes, BIP, house accounts, payer denials, payer policies, Account Receivables, UPP (uninsured patient pricing), Slides, EMR workflows, account set up restrictions for billing
Billing Experience –
Billing work experience related to Quest Diagnostics BIP, AR, denials, Order Quality, and Trailers.
Business Analysis
– Excellent at gathering client/project requirements, analyzing workflows, and translating needs into clear documentation and solutions.
Project Management
– Organized, results‑driven leader capable of owning project delivery from end to end.
Data & Insights
– Ability to work with large datasets to identify trends, issues, and opportunities, and to present them in a compelling, actionable way.
Customer Focus
– Committed to delivering excellent service and improving the customer onboarding and support experience.
Collaboration
– Effective cross‑functional communicator and problem solver who thrives in a team‑oriented environment.
Time Management & Prioritization
– Strong multitasker who can meet deadlines in a fast‑paced, evolving setting.
Problem Solving
– Skilled in Root cause analysis, able to co‑create solutions with internal teams to fix recurring issues and improve future performance.
Analytical Thinking
– Comfortable using data, logic, and systems thinking to solve problems and drive improvements.
Emotional Intelligence
– Strong interpersonal awareness, empathy, and communication skills to influence stakeholders, navigate team dynamics and resolve conflict constructively without direct authority
Equal Opportunity Employer Statement Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Contact To stay in touch with us, we encourage you to sign up for our job alerts. Once registered, we’ll match you with current and future career opportunities. You’ll also receive updates about Quest news, events, and other exciting opportunities.
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Corporate
Location
Wood Dale, Illinois
Job function
Information Technology
Job family
Project Management
Shift
Day
Employee type
Regular Full-Time
Work mode
Hybrid
Job Description Department
Customer Solutions
The Customer Solutions department in Quest Diagnostics is responsible for enhancing customer satisfaction, enabling sustainable business growth, and contributing to better healthcare outcomes. The department supports commercial growth through expert technical services, seamless customer onboarding, long‑term relationship management, and successful implementation and lifecycle management of diagnostic lab testing, software, and workflows. With a strong emphasis on financial margin optimization, this department applies systems thinking and data analytics to identify improvement opportunities, drive evidence‑based decision‑making, and ensure high‑impact service delivery. Lean Six Sigma methodologies are leveraged to lead continuous improvement, promote process standardization, and implement automation initiatives that increase efficiency, scalability, and consistency across operations.
Work Schedule:
3 days onsite, 2 days work from home.
Location:
Wood Dale, IL; Lenexa, KS; Denver, CO; Cincinnati, OH; St. Louis, MO.
Travel:
25%
We are seeking a highly analytical and results‑driven Senior Project Manager to lead strategic initiatives focused on write‑off reduction and revenue growth in the Customer Solutions Department. This role is ideal for a strong problem solver with a continuous improvement mindset who excels at project management and analysis capabilities to lead cross‑functional projects, solve complex problems, and deliver insights from data.
In this role, you will be a key influencer, change agent, partnering across cross‑functional teams—including Customer Solutions, Billing, Laboratory Operations, IT, and Commercial, Patient Services, Health Plans—to deliver seamless, scalable solutions for revenue growth.
Pay Range:
$90,900 – $127,100 / year
Benefits Information:
Flexible Spending Accounts (FSAs)
401(k) Plan – Company match dollar‑for‑dollar up to 5%
Employee Stock Purchase Plan (ESPP)
Short‑ and Long‑Term Disability buy‑up
Blueprint for Wellness
Emotional Well‑Being Resources
Educational Assistance
Paid time off / Health Time
Sales Incentive Plans
Responsibilities
Based on data study, recommends write‑off reduction & revenue growth strategies for cross‑functional teams – billing, customer ops, commercial, patient services, health plans.
Identifies areas of opportunity in end‑to‑end customer onboarding related to revenue growth write‑off reduction, billing specific improvements.
Drives stakeholder alignment and decision‑making through data and structured analysis.
Leverages tools like Power BI, Tableau, Alteryx, or Excel to extract, transform, and analyze large datasets.
Develops dashboards/visual reports to communicate trends, performance indicators, and operational insights.
Uses insights to guide strategy, track project KPIs/measure of success, and support proactive issue resolution.
Performs root cause analysis using data trends and statistical tools to drive problem‑solving and process enhancements.
Lead large, cross‑functional projects from initiation to successful completion with full accountability for results.
Define and manage project scope, timelines, resources, dependencies, risks, and budgets.
Develop and maintain documentation such as Project Plans and weekly status reports.
Troubleshoot client/business related issues and serve as a liaison between the client and internal functions (sales, lab, billing, logistics, IT).
Identify and manage stakeholders across all functions and levels of the organization.
Establish clear communication plans and ensure timely, transparent updates to all parties.
Present findings, project updates, and recommendations to leadership using data to influence and support decisions.
Apply continuous improvement tools to streamline processes, reduce inefficiencies and improve.
Use structured Root cause Analysis techniques to investigate and resolve recurring service or operational issues.
Collaborate with cross‑functional teams to design, implement, and monitor corrective action plans.
Mentor team on billing knowledge & client workflows that lead to write offs.
Promote a culture of data‑driven decision‑making, and continuous improvement.
Manage other responsibilities as required by evolving business needs.
Qualifications
Bachelor’s degree
5–7 years of experience in Quest Diagnostics Billing/Revenue cycle management project management and business analysis
Knowledge of Quest Diagnostics billing processes
Data Analytics – Ability to pull data from Billing systems and present insights/story from data
Hands‑on experience in one of the data analysis & visualization – Power BI, Tableau, or Alteryx
Expert proficiency in Excel (trends, graphs, macros, vlookup, etc.)
Expert in PowerPoint – ability to translate data into actionable insights and narratives with a visual storytelling approach to present to executive leadership
Demonstrated experience with stakeholder engagement and cross‑functional collaboration
Understanding of Price Concessions write‑off adjustment codes, BIP, house accounts, payer denials, payer policies, Account Receivables, UPP (uninsured patient pricing), Slides, EMR workflows, account set up restrictions for billing
Billing Experience –
Billing work experience related to Quest Diagnostics BIP, AR, denials, Order Quality, and Trailers.
Business Analysis
– Excellent at gathering client/project requirements, analyzing workflows, and translating needs into clear documentation and solutions.
Project Management
– Organized, results‑driven leader capable of owning project delivery from end to end.
Data & Insights
– Ability to work with large datasets to identify trends, issues, and opportunities, and to present them in a compelling, actionable way.
Customer Focus
– Committed to delivering excellent service and improving the customer onboarding and support experience.
Collaboration
– Effective cross‑functional communicator and problem solver who thrives in a team‑oriented environment.
Time Management & Prioritization
– Strong multitasker who can meet deadlines in a fast‑paced, evolving setting.
Problem Solving
– Skilled in Root cause analysis, able to co‑create solutions with internal teams to fix recurring issues and improve future performance.
Analytical Thinking
– Comfortable using data, logic, and systems thinking to solve problems and drive improvements.
Emotional Intelligence
– Strong interpersonal awareness, empathy, and communication skills to influence stakeholders, navigate team dynamics and resolve conflict constructively without direct authority
Equal Opportunity Employer Statement Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Contact To stay in touch with us, we encourage you to sign up for our job alerts. Once registered, we’ll match you with current and future career opportunities. You’ll also receive updates about Quest news, events, and other exciting opportunities.
#J-18808-Ljbffr