CX Data Analyst Job at Quench USA, Inc. in Fort Worth

Overview CX Data Analyst role at Quench USA, Inc. Location: Fort Worth, TX We are looking for a CX Data Analyst who thrives on turning customer data into strategy and actionable measures. In this role, you’ll transform complex information into clear, actionable insights that shape decisions, improve operations, and elevate the customer experience. You’ll be part of a fast-moving, collaborative team that values curiosity, problem-solving, and making an impact. This is an opportunity to help shape the way we make decisions, improve processes, and serve customers. You’ll have the tools, support, and autonomy to make an impact from day one. Responsibilities Collect, clean, and validate data from multiple sources to ensure accuracy and completeness Turn customer data into business insights, both reactive and predictive, build associated value cases and provide recommended actions to leadership Lead actions and follow-ups associated with insights, holding key stakeholders accountable Build and share regular and ad hoc dashboards and/or reports to track progress toward business goals Design interactive dashboards and deliver insights using tools like Power BI with the goal of automating reporting Drive continuous improvement across data quality and reporting Partner with cross-functional teams to deliver initiatives that enhance customer satisfaction Build and maintain data and metric definition book Requirements 3 - 5 years in service operations, analytics, business analysis or customer experience, consulting, or operations Clear, concise verbal and written communication skills Experience with data visualization tools (use and build) such as Power BI Strong problem-solving skills with attention to detail and accuracy Ability to communicate complex findings in a clear, concise manner Ability to influence and collaborate across multiple teams Comfortable in a fast-paced, evolving environment. Go-getter and motivated Strong Microsoft Office skills; Salesforce.com experience is a plus Bachelor’s degree (or equivalent experience) preferred; MBA is a plus Willingness to travel occasionally (2 - 3 nights/quarter) Benefits Competitive base salary Tuition reimbursement PTO - 10 Paid Company Holidays Medical, vision, and dental insurance all begin day one of employment Short- and long-term, supplemental, and company-paid life insurance 401(k) retirement savings plan Quench offers salary, commission, benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. We are committed to fostering an inclusive workplace and hiring employees without discrimination based on race, color, religion, gender, disability, age, or other factors prohibited by law. About Culligan Quench Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We deliver on-demand filtered water solutions to more than 120,000 customers across North America, with bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers under a long-term service and rental model. Headquartered in King of Prussia, PA, Quench operates across more than 90 locations with over 1,600 team members. About Culligan Founded by Emmett Culligan in 1936, Culligan provides water filtration and treatment solutions globally. Culligan’s network includes over 900 dealers in 90 countries. We are an Equal Opportunity Employer. This employer is required to notify all applicants of their rights under federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology Industries: Retail Office Equipment #J-18808-Ljbffr