Toshiba International Corporation
Field Service Technical Support
Toshiba International Corporation, Houston, Texas, United States, 77246
Toshiba International Corporation is a world leader in the design and manufacture of motors, motor controls and power electronics products. Many of these products are designed, built and tested in our 1,000,000 square foot state‑of‑the‑art manufacturing facility in Houston, TX. We develop a totally integrated manufacturing process from research and development, design, engineering, production and after‑market service and sales & marketing. Toshiba differentiates itself from competitors through commitment to quality and reliability.
Job Summary Provide customer with telephone assistance. Tasks include both field and in‑house troubleshooting and repair of most products. Will be responsible for training customers and Toshiba personnel. Follow departmental procedures and prepare all necessary documentation and reports (ex. service call report, monthly activity report). Maintains technical support database. Competent in one product family with a working knowledge of at least one other family. Remain current on technology and product by self‑directed learning. Maintain and update a central library of product manuals and engineering design change data for the Field Service Department.
Responsibilities
Provide customer telephone technical support assistance.
Assist other service personnel with troubleshooting, repair, and product application problems.
Train customers and Toshiba employees on product trouble shooting, repair, and application.
Maintain and update a central library of product manuals and engineering design change data for the Field Service Department.
From time to time may be required to perform start‑up and repair of most company products, both in‑house and at customer locations.
After‑hours on‑call support as required.
Prepare a service report for each job worked on with detailed information so that charges can be calculated and allocated. The report must enable the manager to decide on questions of warranty and answer customer questions, both technically and regarding billing.
Follow established procedures to account for, and safeguard, resources taken to job sites as required.
Assist manufacturing and engineering in identifying and correcting problems with Toshiba equipment and parts.
Maintain company issued tools, equipment, and spare parts, keeping tools and test equipment calibrated and maintaining records of same.
Education / Certification
Technical university degree / Associates degree
Military power electrical training program
Electrical apprenticeship program
Skills & Experience
Skilled in troubleshooting and repair of group’s products
Minimum of one year’s experience in troubleshooting and repair
Has attended most in‑house service training schools for products
Tools / Equipment: Common hand/power tools, electronic test equipment, chart recorders, high voltage test equipment, programmers for microprocessor based equipment such as PLC’s, and computers
Physical Requirements: Must be able to perform all physical functions normally associated with an electrical worker at a start‑up and/or construction site. This will include lifting, climbing, bending, pushing, pulling, working in cramped locations, and in dusty non‑climatically controlled situations. This is a physically strenuous job. Electrical shock, eye damaging flashes, burns, and in some locations exposure to toxic chemicals, explosives.
Travel
Up to 15% to 25%
Equal Opportunity Employer Toshiba International Corporation (TIC) is an equal opportunity employer. We are committed to providing a workplace that is free from discrimination of any kind. We value diversity and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable laws.
At TIC, we believe in creating an inclusive environment where all employees feel valued, respected, and supported. We embrace diversity as a core strength and recognize that it enhances our ability to deliver innovative solutions and superior service to our clients and customers.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Manufacturing
Industries
Appliances, Electrical, and Electronics Manufacturing
#J-18808-Ljbffr
Job Summary Provide customer with telephone assistance. Tasks include both field and in‑house troubleshooting and repair of most products. Will be responsible for training customers and Toshiba personnel. Follow departmental procedures and prepare all necessary documentation and reports (ex. service call report, monthly activity report). Maintains technical support database. Competent in one product family with a working knowledge of at least one other family. Remain current on technology and product by self‑directed learning. Maintain and update a central library of product manuals and engineering design change data for the Field Service Department.
Responsibilities
Provide customer telephone technical support assistance.
Assist other service personnel with troubleshooting, repair, and product application problems.
Train customers and Toshiba employees on product trouble shooting, repair, and application.
Maintain and update a central library of product manuals and engineering design change data for the Field Service Department.
From time to time may be required to perform start‑up and repair of most company products, both in‑house and at customer locations.
After‑hours on‑call support as required.
Prepare a service report for each job worked on with detailed information so that charges can be calculated and allocated. The report must enable the manager to decide on questions of warranty and answer customer questions, both technically and regarding billing.
Follow established procedures to account for, and safeguard, resources taken to job sites as required.
Assist manufacturing and engineering in identifying and correcting problems with Toshiba equipment and parts.
Maintain company issued tools, equipment, and spare parts, keeping tools and test equipment calibrated and maintaining records of same.
Education / Certification
Technical university degree / Associates degree
Military power electrical training program
Electrical apprenticeship program
Skills & Experience
Skilled in troubleshooting and repair of group’s products
Minimum of one year’s experience in troubleshooting and repair
Has attended most in‑house service training schools for products
Tools / Equipment: Common hand/power tools, electronic test equipment, chart recorders, high voltage test equipment, programmers for microprocessor based equipment such as PLC’s, and computers
Physical Requirements: Must be able to perform all physical functions normally associated with an electrical worker at a start‑up and/or construction site. This will include lifting, climbing, bending, pushing, pulling, working in cramped locations, and in dusty non‑climatically controlled situations. This is a physically strenuous job. Electrical shock, eye damaging flashes, burns, and in some locations exposure to toxic chemicals, explosives.
Travel
Up to 15% to 25%
Equal Opportunity Employer Toshiba International Corporation (TIC) is an equal opportunity employer. We are committed to providing a workplace that is free from discrimination of any kind. We value diversity and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable laws.
At TIC, we believe in creating an inclusive environment where all employees feel valued, respected, and supported. We embrace diversity as a core strength and recognize that it enhances our ability to deliver innovative solutions and superior service to our clients and customers.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Manufacturing
Industries
Appliances, Electrical, and Electronics Manufacturing
#J-18808-Ljbffr