Chico's FAS, Inc.
Position Objective
The Sales Lead supports Management in promoting a customer- and product-focused sales culture, ensuring that our values and guiding principles guide all store operations, from outstanding customer experience to maximum profitability. We’re proud to be a place where the team loves what we do and continually grows. Functional Responsibilities
Drive for Results
Establish and communicate clear expectations, holding the store team and the Lead accountable for brand, performance, and behavior standards. Perform core operational duties such as opening/closing, merchandise flow, inventory receipt, and cash reconciliation. Supervise associates in sales, inventory, cash handling, and customer service, ensuring proper floor coverage via weekly schedules. Keep current with sales and promotions, presenting and displaying merchandise accordingly. Uphold standards in merchandise handling, presentation, loss prevention, and other directed duties. Develop a high‑performance culture, motivating the team to meet sales and productivity goals; achieve personal sales targets. Train and coach the selling team on product knowledge across all platforms. Assist in online fulfillment and sales encouragement. Build High Performing Teams
Motivate and inspire the store team, promoting a shared vision while modeling core values. Encourage inclusive, collaborative problem‑solving. Communicate with store teams and Store Management to lead positive change. Seek personal development and solicit feedback to build leadership skills. Customer Experience
Model, teach, and promote the Most Amazing Personal Service (MAPS) principles for a cohesive omni‑channel experience. Use various techniques to communicate product knowledge, recommend selections, and locate or obtain merchandise. Build and maintain a solid customer following through clienteling and wardrobe consulting. Resolve customer concerns promptly. Ensure a fast, efficient register experience, staying current on payment policies, coupon acceptance, returns, exchanges, security practices, and other operations. Maintain consistent client communication through the customer book, rewards program, and capture sign‑ups. Talent
Support, implement, and follow up on all training programs, seminars, etc. Assist in associate development, interpret KPI reports, deliver coaching, and provide feedback for performance appraisals. Drive associate and team engagement by recognizing and rewarding outstanding performance. Ensure adherence to all employment practices and policies. Other duties as assigned. The position may be found in multiple brands; some duties may vary from brand to brand. Qualifications
High school diploma or equivalent. 1+ year retail or sales management experience preferred. Must be 18 years of age or older. Excellent verbal, written, and customer service communication skills. Ability to learn and adapt to company technology. Knowledge of administrative aspects of store operations. Strong organizational skills and ability to multi‑task in a fast‑paced environment. Regular attendance is essential to ensure adequate coverage to meet company objectives; flexible work schedule, including nights, weekends, and holidays, is required. Accommodations are available to applicants with disabilities. To request accommodation during the application process, contact your local Store Manager. 3433 Citrus Park Chico’s FAS, Inc. is an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
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The Sales Lead supports Management in promoting a customer- and product-focused sales culture, ensuring that our values and guiding principles guide all store operations, from outstanding customer experience to maximum profitability. We’re proud to be a place where the team loves what we do and continually grows. Functional Responsibilities
Drive for Results
Establish and communicate clear expectations, holding the store team and the Lead accountable for brand, performance, and behavior standards. Perform core operational duties such as opening/closing, merchandise flow, inventory receipt, and cash reconciliation. Supervise associates in sales, inventory, cash handling, and customer service, ensuring proper floor coverage via weekly schedules. Keep current with sales and promotions, presenting and displaying merchandise accordingly. Uphold standards in merchandise handling, presentation, loss prevention, and other directed duties. Develop a high‑performance culture, motivating the team to meet sales and productivity goals; achieve personal sales targets. Train and coach the selling team on product knowledge across all platforms. Assist in online fulfillment and sales encouragement. Build High Performing Teams
Motivate and inspire the store team, promoting a shared vision while modeling core values. Encourage inclusive, collaborative problem‑solving. Communicate with store teams and Store Management to lead positive change. Seek personal development and solicit feedback to build leadership skills. Customer Experience
Model, teach, and promote the Most Amazing Personal Service (MAPS) principles for a cohesive omni‑channel experience. Use various techniques to communicate product knowledge, recommend selections, and locate or obtain merchandise. Build and maintain a solid customer following through clienteling and wardrobe consulting. Resolve customer concerns promptly. Ensure a fast, efficient register experience, staying current on payment policies, coupon acceptance, returns, exchanges, security practices, and other operations. Maintain consistent client communication through the customer book, rewards program, and capture sign‑ups. Talent
Support, implement, and follow up on all training programs, seminars, etc. Assist in associate development, interpret KPI reports, deliver coaching, and provide feedback for performance appraisals. Drive associate and team engagement by recognizing and rewarding outstanding performance. Ensure adherence to all employment practices and policies. Other duties as assigned. The position may be found in multiple brands; some duties may vary from brand to brand. Qualifications
High school diploma or equivalent. 1+ year retail or sales management experience preferred. Must be 18 years of age or older. Excellent verbal, written, and customer service communication skills. Ability to learn and adapt to company technology. Knowledge of administrative aspects of store operations. Strong organizational skills and ability to multi‑task in a fast‑paced environment. Regular attendance is essential to ensure adequate coverage to meet company objectives; flexible work schedule, including nights, weekends, and holidays, is required. Accommodations are available to applicants with disabilities. To request accommodation during the application process, contact your local Store Manager. 3433 Citrus Park Chico’s FAS, Inc. is an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
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