Franchise Director, AbbVie Patient Services - Rheumatology

Overview Job title: Director, Franchise Care Models, Immunology, Rheumatology, Eyecare, & Specialty (Mettawa, IL or Greater Chicago Area). This role plays a key part in developing AbbVie Patient Services strategies across the Immunology-Rheumatology portfolio for current and future pipeline products. The position involves identifying opportunities to create exceptional patient treatment plan experiences, directing the strategy for above-brand franchise programs, and partnering with Patient Services leaders and cross-functional teams. It also supports the annual financial and long-range planning process for franchise patient support programs.

Responsibilities

Owns all aspects of the development and execution of patient support programs and required resources for the Immunology-Rheumatology franchise; defines strategy, care model performance and associated KPIs

Leads integrated Patient Services team in the development of US Patient Services Solution Strategies for Immunology-Rheumatology brands and serves as the team leader for integrated Patient Services care model team meetings to deep dive program effectiveness to identify ways to improve the patient experience and achieve better outcomes

Drives patient support strategy, overseeing AbbVie investment and allocation to create effective patient access to Immunology-Rheumatology therapies and enable adherence to therapeutic solutions

Responsible for supporting brand strategic imperatives through designing and optimizing fit-for-purpose patient support program ecosystems

Establish commercial priorities with Integrated Brand Team (IBT) and liaise with executive management and internal business partners to communicate the business impact of patient support programs

Direct interface between other Patient Services teams and brand partners ensuring programs meet patient/provider needs

Promotes accountability for performance across functions, including providing periodic updates to senior leadership on program performance

Tracks brand needs, economics, strategies, timelines, and priorities while staying abreast of franchise and patient trends

Responsible for the development and execution of the patient care model and supporting care model resources to ensure optimal patient outcomes and care model performance for assigned franchise

Accountable for the delivery of patient care model performance, driving cross-functional coordination and resource prioritization across APS to ensure effective care model delivery and support across all brands within the assigned franchise

Ensure effective financial planning, resourcing, and prioritization of franchise initiatives with fiscal responsibility and strong budgetary protocols

Own escalation and decision-making for delivery risks, misalignment, or resourcing conflicts, acting as the accountable leader for franchise performance

Experience with stakeholder and people management; extensive executive presence

Qualifications

Bachelors degree or equivalent; advanced degree (MBA, MPH, etc.) preferred

12+ years of experience in healthcare

12+ years of experience working at a pharmaceutical company in roles involving strategy and execution

Strong enterprise thinking, strategic planning, and financial acumen, with a data-driven mindset and the ability to connect broader organizational goals to franchise-specific strategies

Extensive cross-functional leadership and stakeholder management experience

Depth in portfolio strategy, with a proven ability to identify opportunities, anticipate challenges, and guide decision-making at scale

Operational track record as a brand/portfolio leader with sophisticated understanding of business strategy, cross-functional stakeholder leadership and project management with a track record of commercial success

Significant experience and understanding of commercial and business unit/therapeutic area(s) strategic priorities and managing multiple business cycles

Basic knowledge of all functions (strategy, marketing, access & reimbursement, strategic APS operations, patient engagement, quality & compliance, etc.) and how to optimally leverage

Experience navigating in a heavily matrixed business environment, and building influential relationships with a diverse set of stakeholders and key decision makers

Catalyst for change: ability to anticipate and implement strategic changes to provide effective solutions for patients and the business

Demonstrates strength leading in and through complexity; prioritizes and develops actionable strategies; agile, resilient, and comfortable with ambiguity

Strong financial acumen; effective translator of business initiatives to economic and financial indicators

Balances strategic input with tactical and operational activities; capable of resolving disputes and driving win-win outcomes

Additional Information

The compensation range described below is the range of possible base pay compensation for this role at the time of posting; individual compensation depends on factors including geographic location and may be modified in the future.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k).

This job is eligible to participate in our short-term and long-term incentive programs.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only – to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation can learn more at: https://www.abbvie.com/join-us/reasonable-accommodations.html

Note: No amount of pay is considered wages or compensation until such amount is earned and determinable. All compensation and benefits are at the Company’s discretion and subject to applicable law.

AbbVie is an equal opportunity employer. Referrals increase your chances of interviewing at BioSpace.

#J-18808-Ljbffr