IBM
Sr. Solutions Engineer
Introduction
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry‑leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI‑powered, cloud‑native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi‑cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.
Your Role And Responsibilities The Solutions Engineering team serves as the primary technical resource and internal advocate for all Customers at HashiCorp. Through consultative engagement, we identify our Customers’ challenges and business requirements, leveraging our product expertise to propose solutions that meet their needs. As trusted technical advisors, we work closely with our Customers to help them achieve their target outcomes and realize the full value of the HashiCorp solutions they’ve implemented.
Responsibilities
Serve as Trusted Advisor: act as a trusted advisor to aligned accounts, technical teams, and business stakeholders throughout the customer lifecycle.
Exhibit Strong Communication Skills: influence decisions through effective presentations, demos, technical engagements, workshops, showcasing strong communication skills.
Understand the Customer’s Journey: guide customers through a value realization journey aligned to their strategic priorities, designing technical and business‑focused solutions that drive adoption and growth.
Prove Business Value: demonstrate the business value of HashiCorp solutions in solving the customer’s business problems and driving their target outcomes.
Contribute to Customer Success: participate in activities such as customer QBRs, cadence calls, customer office hours, and advanced roadmap sessions.
Drive Expansion and Adoption: seek to drive expansion within current product lines and promote the adoption of multi‑product integrated solutions.
Partner with Cross‑Functional Teams: collaborate with Solutions Architecture, Customer Success, Professional Services, Product Management, Engineering to ensure success throughout the customer journey.
Provide Authoritative Guidance: offer guidance on DevOps concepts, leveraging strong skills in infrastructure architecture, cloud, IT operations, security, and development technologies and processes.
Maintain Technology Expertise: establish and maintain a deep understanding of the HashiCorp portfolio, the partner ecosystem, and the competitive landscape.
Preferred Education Master's Degree
Required Technical And Professional Expertise
Experience: 5+ years in a Technical Pre‑Sales or Sales Engineering role, or equivalent experience – practitioners are appreciated as well.
Technical Expertise: proficiency in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms.
Customer Engagement: proven experience with implementing software products or solutions in large and dynamic enterprise companies.
Communication Skills: excellent verbal and written communication skills, with the ability to effectively convey complex technical concepts to diverse audiences.
Problem‑Solving Skills: demonstrated ability to analyze complex technical problems and develop innovative solutions.
Collaboration: experience working well in a highly dynamic team environment that focuses on providing above industry standard customer service. Proven ability to work cross‑functionally with teams such as Product Management, Engineering, and Customer Success.
Travel: ability to travel as needed, with domestic and occasional international travel required.
Preferred Technical And Professional Experience
Knowledge of HashiCorp Tools: knowledge of, and experience with, any of the tools in the HashiCorp portfolio.
Technical Certifications: relevant technical certifications (e.g., AWS, Azure, Google Cloud, DevOps) are a plus.
Education: Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
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Your Role And Responsibilities The Solutions Engineering team serves as the primary technical resource and internal advocate for all Customers at HashiCorp. Through consultative engagement, we identify our Customers’ challenges and business requirements, leveraging our product expertise to propose solutions that meet their needs. As trusted technical advisors, we work closely with our Customers to help them achieve their target outcomes and realize the full value of the HashiCorp solutions they’ve implemented.
Responsibilities
Serve as Trusted Advisor: act as a trusted advisor to aligned accounts, technical teams, and business stakeholders throughout the customer lifecycle.
Exhibit Strong Communication Skills: influence decisions through effective presentations, demos, technical engagements, workshops, showcasing strong communication skills.
Understand the Customer’s Journey: guide customers through a value realization journey aligned to their strategic priorities, designing technical and business‑focused solutions that drive adoption and growth.
Prove Business Value: demonstrate the business value of HashiCorp solutions in solving the customer’s business problems and driving their target outcomes.
Contribute to Customer Success: participate in activities such as customer QBRs, cadence calls, customer office hours, and advanced roadmap sessions.
Drive Expansion and Adoption: seek to drive expansion within current product lines and promote the adoption of multi‑product integrated solutions.
Partner with Cross‑Functional Teams: collaborate with Solutions Architecture, Customer Success, Professional Services, Product Management, Engineering to ensure success throughout the customer journey.
Provide Authoritative Guidance: offer guidance on DevOps concepts, leveraging strong skills in infrastructure architecture, cloud, IT operations, security, and development technologies and processes.
Maintain Technology Expertise: establish and maintain a deep understanding of the HashiCorp portfolio, the partner ecosystem, and the competitive landscape.
Preferred Education Master's Degree
Required Technical And Professional Expertise
Experience: 5+ years in a Technical Pre‑Sales or Sales Engineering role, or equivalent experience – practitioners are appreciated as well.
Technical Expertise: proficiency in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms.
Customer Engagement: proven experience with implementing software products or solutions in large and dynamic enterprise companies.
Communication Skills: excellent verbal and written communication skills, with the ability to effectively convey complex technical concepts to diverse audiences.
Problem‑Solving Skills: demonstrated ability to analyze complex technical problems and develop innovative solutions.
Collaboration: experience working well in a highly dynamic team environment that focuses on providing above industry standard customer service. Proven ability to work cross‑functionally with teams such as Product Management, Engineering, and Customer Success.
Travel: ability to travel as needed, with domestic and occasional international travel required.
Preferred Technical And Professional Experience
Knowledge of HashiCorp Tools: knowledge of, and experience with, any of the tools in the HashiCorp portfolio.
Technical Certifications: relevant technical certifications (e.g., AWS, Azure, Google Cloud, DevOps) are a plus.
Education: Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
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