The Carlisle Group (TCG)
Division Vice President of Operations
The Carlisle Group (TCG), Dallas, Texas, United States, 75215
Division Vice President of Operations – Western Division, The Carlisle Group (TCG)
We are seeking a senior operational leader to drive performance across 9 branches in the Western Division of America's Most Admired Home Remodeling Brand®. The role reports to the Chief Revenue Officer and focuses on strategic execution, financial performance, customer experience, and team development.
Organizational Position The Division Vice President of Operations will oversee the entire Division Operations team, including General Managers and support staff. This senior operational leader owns the performance of every branch within the division, serving as the vital link between corporate strategy and operational execution.
Essential Functions and Key Role Accountabilities
Develop and execute the division’s strategic business plan in alignment with corporate objectives.
Analyze market trends, competitive landscape, and customer needs to identify growth opportunities.
Manage the division’s P&L, ensuring revenue and profitability targets are met or exceeded.
Collaborate with corporate leaders to ensure effective communication and alignment on strategies.
Lead branch-level sales strategies, set revenue targets, and pursue new market opportunities.
Standardize and optimize branch operations, including inventory management, resource allocation, fleet, facility management, and process efficiency.
Track KPIs to improve operational performance, quality control, and customer service.
Implement best practices and Lean principles to foster continuous improvement.
Champion a customer-centric approach across all branches, monitor feedback, and drive service quality initiatives.
Ensure compliance with company policies, industry standards, and local, state, and federal regulations.
Oversee safety protocol implementation across all branches.
Serve as the primary liaison between branch operations and executive leadership, ensuring effective communication and alignment.
Partner with Marketing, Finance, and Human Resources teams to support branch initiatives and resolve challenges.
Provide regular feedback to peers on product line performance, supply chain challenges, and improvement opportunities.
Develop and execute a robust succession plan in alignment with company leadership principles.
Lead special projects assigned by the CRO, ensuring timely and high-quality execution.
Coach and develop branch General Managers and their teams, ensuring alignment with division and Company priorities.
Recruit and retain top talent to sustain division operations.
Continuously improve systems and processes within the division.
Leadership Accountabilities
Implement the company’s leadership philosophy and all 10 of the Managerial Leadership Practices (MLPs).
Coach and develop branch General Managers, fostering a high-performance culture.
Assign clear tasks and projects, ensuring employees know what is required, by when, and what resources are available.
Appraise subordinate effectiveness, providing ongoing development dialogue.
Decide subordinate pay and merit increases within established compensation guidelines.
Make de-selection and dismissal decisions as required, communicating with the immediate manager.
Improve systems and processes used to deliver outputs within the division.
Interact with other Company leaders to support and improve the customer journey.
What Success Looks Like The Division Vice President of Operations must own the performance of the assigned division, proactively addressing issues and driving results. Success is measured by achieving the goals set by the CRO and Executive team, fostering a culture of continuous improvement, and ensuring each branch within the span of control is operating at peak performance.
Qualifications
Bachelor’s degree strongly preferred; equivalent experience required.
10+ years of experience leading a geographically diverse team (multi-unit) to hit metrics and KPIs.
10+ years of experience in a leadership role with 5+ years of experience managing other managers in a multi-unit environment exceeding $200M in annual sales; or demonstrated experience leading large-scale organizations.
10+ years of P&L management experience.
Experience in B2C, customer-facing environments strongly preferred.
Relentless focus on customer service.
Proficient in data-driven decision-making with ability to interpret analytics to overcome obstacles.
Expertise in CRM systems and customer service platforms.
Ability to organize and analyze data to drive results through metrics and KPIs.
Must have a valid smart phone or smart device to log in to company required systems using two-factor authentication.
Work Environment and Mental or Physical Requirements
Exempt role with varying hours as needed to meet business needs, in office and in the field.
May require travel up to 75% but could be less based on business needs.
Requires working indoors in environmentally controlled conditions with standard level of noise common to an office environment.
Regularly required to think analytically, pay attention to details, communicate effectively, work in a team, and write to communicate effectively.
While performing the duties of this job, the employee is regularly required to sit for prolonged periods, perform repetitive motion of hands/wrists/fingers, and move between different physical locations within and between buildings.
Reasonable Accommodation for Disability Any applicant or employee who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to inform the Talent Acquisition or Human Resources Department to begin the interactive exchange process.
Referral Information Referrals increase your chances of interviewing at The Carlisle Group (TCG) by 2x.
Location Western Division – Dallas, TX (preferred candidates in Dallas, Houston, or Phoenix AZ).
Salary and Benefits Competitive salary, bonus structure, and benefits package commensurate with experience and performance.
#J-18808-Ljbffr
Organizational Position The Division Vice President of Operations will oversee the entire Division Operations team, including General Managers and support staff. This senior operational leader owns the performance of every branch within the division, serving as the vital link between corporate strategy and operational execution.
Essential Functions and Key Role Accountabilities
Develop and execute the division’s strategic business plan in alignment with corporate objectives.
Analyze market trends, competitive landscape, and customer needs to identify growth opportunities.
Manage the division’s P&L, ensuring revenue and profitability targets are met or exceeded.
Collaborate with corporate leaders to ensure effective communication and alignment on strategies.
Lead branch-level sales strategies, set revenue targets, and pursue new market opportunities.
Standardize and optimize branch operations, including inventory management, resource allocation, fleet, facility management, and process efficiency.
Track KPIs to improve operational performance, quality control, and customer service.
Implement best practices and Lean principles to foster continuous improvement.
Champion a customer-centric approach across all branches, monitor feedback, and drive service quality initiatives.
Ensure compliance with company policies, industry standards, and local, state, and federal regulations.
Oversee safety protocol implementation across all branches.
Serve as the primary liaison between branch operations and executive leadership, ensuring effective communication and alignment.
Partner with Marketing, Finance, and Human Resources teams to support branch initiatives and resolve challenges.
Provide regular feedback to peers on product line performance, supply chain challenges, and improvement opportunities.
Develop and execute a robust succession plan in alignment with company leadership principles.
Lead special projects assigned by the CRO, ensuring timely and high-quality execution.
Coach and develop branch General Managers and their teams, ensuring alignment with division and Company priorities.
Recruit and retain top talent to sustain division operations.
Continuously improve systems and processes within the division.
Leadership Accountabilities
Implement the company’s leadership philosophy and all 10 of the Managerial Leadership Practices (MLPs).
Coach and develop branch General Managers, fostering a high-performance culture.
Assign clear tasks and projects, ensuring employees know what is required, by when, and what resources are available.
Appraise subordinate effectiveness, providing ongoing development dialogue.
Decide subordinate pay and merit increases within established compensation guidelines.
Make de-selection and dismissal decisions as required, communicating with the immediate manager.
Improve systems and processes used to deliver outputs within the division.
Interact with other Company leaders to support and improve the customer journey.
What Success Looks Like The Division Vice President of Operations must own the performance of the assigned division, proactively addressing issues and driving results. Success is measured by achieving the goals set by the CRO and Executive team, fostering a culture of continuous improvement, and ensuring each branch within the span of control is operating at peak performance.
Qualifications
Bachelor’s degree strongly preferred; equivalent experience required.
10+ years of experience leading a geographically diverse team (multi-unit) to hit metrics and KPIs.
10+ years of experience in a leadership role with 5+ years of experience managing other managers in a multi-unit environment exceeding $200M in annual sales; or demonstrated experience leading large-scale organizations.
10+ years of P&L management experience.
Experience in B2C, customer-facing environments strongly preferred.
Relentless focus on customer service.
Proficient in data-driven decision-making with ability to interpret analytics to overcome obstacles.
Expertise in CRM systems and customer service platforms.
Ability to organize and analyze data to drive results through metrics and KPIs.
Must have a valid smart phone or smart device to log in to company required systems using two-factor authentication.
Work Environment and Mental or Physical Requirements
Exempt role with varying hours as needed to meet business needs, in office and in the field.
May require travel up to 75% but could be less based on business needs.
Requires working indoors in environmentally controlled conditions with standard level of noise common to an office environment.
Regularly required to think analytically, pay attention to details, communicate effectively, work in a team, and write to communicate effectively.
While performing the duties of this job, the employee is regularly required to sit for prolonged periods, perform repetitive motion of hands/wrists/fingers, and move between different physical locations within and between buildings.
Reasonable Accommodation for Disability Any applicant or employee who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to inform the Talent Acquisition or Human Resources Department to begin the interactive exchange process.
Referral Information Referrals increase your chances of interviewing at The Carlisle Group (TCG) by 2x.
Location Western Division – Dallas, TX (preferred candidates in Dallas, Houston, or Phoenix AZ).
Salary and Benefits Competitive salary, bonus structure, and benefits package commensurate with experience and performance.
#J-18808-Ljbffr