Stanley Black & Decker, Inc.
Team Leader, Technical Support – 1st Shift
Stanley Black & Decker, Inc., East Longmeadow, Massachusetts, us, 01028
Team Leader, Technical Support – 1st Shift
Join to apply for the
Team Leader, Technical Support – 1st Shift
role at
Stanley Black & Decker, Inc. Make Your Mark. Shape Your Future. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better. Sound like you? Join our top‑notch team of 54,000+ professionals in 60 countries who are making their mark on some of the world’s most beloved brands, including DEWALT, CRAFTSMAN, STANLEY, BLACK+DECKER, IRWIN, LENOX and more. What You’ll Do
As a Team Leader, Technical Support, you’ll be part of our Stanley Black & Decker team located in East Longmeadow, MA. You’ll get to: Work in conjunction with department Maintenance Planner and Flow Line Manager to review daily production demands, prioritize and allocate resources based on production needs. Assess strengths and opportunities for the maintenance team. Train and mentor other team members with an emphasis on developing and advancing other members knowledge and competency. Use advanced trades mathematics and complicated drawings, specifications, charts, tables, handbook formulas, all varieties of precision measuring instruments, CNC equipment, personal computer. Proficiently use DMMs, Meggers, Oscilloscopes, Data logging instrumentation and other typical measuring devices. Working knowledge and experience with sensors: temperature, flow, pressure, voltage, current and others related to industrial manufacturing machinery. Specific software application programs of a technical nature such as PLC programming software, VFD set up troubleshoot and commissioning. Knowledge and repair of instrumentation and controllers. Demonstrate mastery of all core technical competencies across all production equipment, including troubleshooting/root cause analysis, bearing, slides, ball screws, motors, drives, gear boxes, pneumatics, hydraulics, valves, conveyors, plumbing, lubrication systems, sheet metal fabrication, welding, rigging and machine shop capability (turning, milling, grinding, etc.). Perform highly diversified electro‑mechanical skills to install and maintain production machines and the plant facility’s equipment, including mechanical, advanced electrical, pneumatic and hydraulic troubleshooting and repair of production machines. Use a variety of hand and power tools, electric meters and material handling equipment. Provide emergency/unscheduled repairs of equipment during production and perform scheduled maintenance repairs of production equipment during machine service. Read and interpret equipment manuals and work orders to perform required maintenance and service. Diagnose complicated problems independently to a component level utilizing whatever research necessary, replace or repair parts, test and make adjustments. Perform regular preventive maintenance on machines, equipment and plant facilities. Interpret diagrams, sketches, operations manuals, manufacturer’s instructions, and engineering specifications; troubleshooting malfunctions. Detect and report faulty operations and defective material. Locate sources of problems by observing mechanical devices in operation; listening for problems; using precision measuring and testing instruments. Remove defective parts by dismantling devices; using hoists, cranes, and hand and power tools. Determine changes in dimensional requirements of parts by inspecting used parts; using rules, calipers, micrometers, and other measuring instruments. Control downtime by informing production workers of routine preventive maintenance techniques; monitoring compliance. Fabricate repair parts by using machine shop instrumentation and equipment. Maintain equipment, parts, and supplies inventories by checking stock to determine inventory level; anticipating needed equipment, parts, and supplies; placing requests for parts orders; expediting if necessary; verifying receipt. Maintain technical knowledge by attending educational workshops; reviewing technical publications; establishing personal networks. Attend all yearly safety training sessions. Mentor other team members on safe work practices. Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. Who You Are
Equivalent to a complete accredited apprenticeship or a 2‑year technical college education in the field of electronics (both analog and digital). Trained in electrical safe work practices with emphasis on NFPA 70E. What You’ll Receive
Competitive salary and comprehensive benefits plan: medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, tuition reimbursement. Discounts on Stanley Black & Decker tools and other partner programs. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. EEO Statement
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic. If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827‑3923 or at accommodations@sbdinc.com. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.
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Join to apply for the
Team Leader, Technical Support – 1st Shift
role at
Stanley Black & Decker, Inc. Make Your Mark. Shape Your Future. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better. Sound like you? Join our top‑notch team of 54,000+ professionals in 60 countries who are making their mark on some of the world’s most beloved brands, including DEWALT, CRAFTSMAN, STANLEY, BLACK+DECKER, IRWIN, LENOX and more. What You’ll Do
As a Team Leader, Technical Support, you’ll be part of our Stanley Black & Decker team located in East Longmeadow, MA. You’ll get to: Work in conjunction with department Maintenance Planner and Flow Line Manager to review daily production demands, prioritize and allocate resources based on production needs. Assess strengths and opportunities for the maintenance team. Train and mentor other team members with an emphasis on developing and advancing other members knowledge and competency. Use advanced trades mathematics and complicated drawings, specifications, charts, tables, handbook formulas, all varieties of precision measuring instruments, CNC equipment, personal computer. Proficiently use DMMs, Meggers, Oscilloscopes, Data logging instrumentation and other typical measuring devices. Working knowledge and experience with sensors: temperature, flow, pressure, voltage, current and others related to industrial manufacturing machinery. Specific software application programs of a technical nature such as PLC programming software, VFD set up troubleshoot and commissioning. Knowledge and repair of instrumentation and controllers. Demonstrate mastery of all core technical competencies across all production equipment, including troubleshooting/root cause analysis, bearing, slides, ball screws, motors, drives, gear boxes, pneumatics, hydraulics, valves, conveyors, plumbing, lubrication systems, sheet metal fabrication, welding, rigging and machine shop capability (turning, milling, grinding, etc.). Perform highly diversified electro‑mechanical skills to install and maintain production machines and the plant facility’s equipment, including mechanical, advanced electrical, pneumatic and hydraulic troubleshooting and repair of production machines. Use a variety of hand and power tools, electric meters and material handling equipment. Provide emergency/unscheduled repairs of equipment during production and perform scheduled maintenance repairs of production equipment during machine service. Read and interpret equipment manuals and work orders to perform required maintenance and service. Diagnose complicated problems independently to a component level utilizing whatever research necessary, replace or repair parts, test and make adjustments. Perform regular preventive maintenance on machines, equipment and plant facilities. Interpret diagrams, sketches, operations manuals, manufacturer’s instructions, and engineering specifications; troubleshooting malfunctions. Detect and report faulty operations and defective material. Locate sources of problems by observing mechanical devices in operation; listening for problems; using precision measuring and testing instruments. Remove defective parts by dismantling devices; using hoists, cranes, and hand and power tools. Determine changes in dimensional requirements of parts by inspecting used parts; using rules, calipers, micrometers, and other measuring instruments. Control downtime by informing production workers of routine preventive maintenance techniques; monitoring compliance. Fabricate repair parts by using machine shop instrumentation and equipment. Maintain equipment, parts, and supplies inventories by checking stock to determine inventory level; anticipating needed equipment, parts, and supplies; placing requests for parts orders; expediting if necessary; verifying receipt. Maintain technical knowledge by attending educational workshops; reviewing technical publications; establishing personal networks. Attend all yearly safety training sessions. Mentor other team members on safe work practices. Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. Who You Are
Equivalent to a complete accredited apprenticeship or a 2‑year technical college education in the field of electronics (both analog and digital). Trained in electrical safe work practices with emphasis on NFPA 70E. What You’ll Receive
Competitive salary and comprehensive benefits plan: medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, tuition reimbursement. Discounts on Stanley Black & Decker tools and other partner programs. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. EEO Statement
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic. If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827‑3923 or at accommodations@sbdinc.com. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.
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